Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VEHICLE SPEED CONTROL | |||
| 10/06/2012 | 12187 | 1 | |
| Gas pedal would not work. avis puts rubber floor mats over cloth floor mats that have hooks embedded in time to hold the factory floor mats in place. i did not know they had did this. over the course of several hours of driving the rubber floor mat slid forward under the gas pedal rendering it inoperable; i coasted over to side of road and discovered the problem, pulled the rubber floormat back towards the front seat and it happened a 2nd time a few hours later where i lost complete use of the gas pedal so i put the rubber mats in the trunk. i reported this to avis. an avis rep says this is a standard corporate policy so they can save wear on the cloth rug style floor mats. i asked them to reexamine their corporate policy. i hope your agency can review this practice and make a recommendation to avis. with all the issue surrounding car accelerator pedals and after market floor mats jamming them it seems they have taken leave of common sense. *tr | |||
| 08/18/2012 | 200 | ||
| Tl-the contact owns a 2012 kia optima. while driving approximately 5 mph with the economy mode activated, there was a delayed response upon engaging the accelerator pedal. the vehicle was able to continue in operation. the similar failure occurred on two different occasions. the contact eventually deactivated the economy mode. the vehicle was towed to an authorized dealer for the most recent malfunction. the technician was unable to duplicate the failure. the vehicle remained at the dealer for additional investigation. the manufacturer was notified of the problem. the approximate failure mileage was 200. js | |||
| 08/08/2012 | 13800 | 1 | |
| Was sitting at light and went to take off car felt like it didn't want to shift into gear and had a loud rough grinding noise, all lights on the dashboard came one. brake light, check engine light, coolant, etc and none of the gauges were working. i stopped at the store and went to leave the car would start up but wouldn't go into gear, it was stuck in park. i had to get it towed to the dealership to have it looked at. i had just had this same problem 1 week ago where all the lights were on and the gauges weren't working and the dealership had supposedly replaced the fuse panel box but that apparently didn't fix the problem. i think that it's a computer or engine issue. *tr | |||
| 08/08/2012 | 13800 | ||
| Was sitting at light and went to take off car felt like it didn't want to shift into gear and had a loud rough grinding noise, all lights on the dashboard came one. brake light, check engine light, coolant, etc and none of the gauges were working. i stopped at the store and went to leave the car would start up but wouldn't go into gear, it was stuck in park. i had to get it towed to the dealership to have it looked at. i had just had this same problem 1 week ago where all the lights were on and the gauges weren't working and the dealership had supposively replaced the fuse panel box but that apperantely didn't fix the problem. i think that it's a computer or engine issue. | |||
| 05/16/2012 | 250 | ||
| Tl- the contact owns a 2012 kia optima. the contact stated that the floor mat on the driver side of the vehicle bunched up around the brake pedal and made it hard for the contact to apply the brakes. the contact took the vehicle to the dealer and was given winter floor mats with teeth to help the floor mat grip the floor of the vehicle. the contact stated the standard floor mats were not safe because they would move around too easily. the vin was not available. the failure mileage was 250 and the current mileage was 2,000. kmj | |||
| 05/16/2012 | 250 | ||
| Tl- the contact owns a 2012 kia optima. the contact stated that the floor mat on the driver side of the vehicle bunched up around the brake pedal and made it hard for the contact to stop the vehicle. the contact took the vehicle to the dealer and was given winter floor mats with teeth to help the floor mat grip the floor of the vehicle. the contact stated the standard floor mats are not safe because the move to easily. the vin was not available. the failure mileage was 250 and the current mileage was 2,000.rl | |||
| 01/25/2012 | 11000 | ||
| Tl* the contact owns a 2012 kia optima. while driving approximately 5 mph, the vehicle suddenly accelerated independently and crashed into the median. the vehicle was towed to the dealer for diagnostic testing where the technician advised that the front passenger side tire and axle would have to be replaced. the failure recurred four times. the fourth time the failure recurred, the contact crashed into another vehicle. the contact sustained injuries to his right knee. the front passenger sustained injuries to the neck, back and right arm. the rear passenger sustained injuries to the right leg. the passengers were transported to the hospital via ambulance. the driver sought medical attention on his own after the crash. the police reported to the scene and a report was filed. the vehicle was towed to the dealer. the vehicle was taken to an auto body shop for the body damage repair. the manufacturer was made aware of the failure and assigned an engineer to review the information related to the crash. an engineer did not inspect the vehicle. the manufacturer refused to repair the vehicle because they stated there were no defects within the vehicle. the vehicle was not repaired. the vin was not available. the approximate failure mileage was 11,000. | |||
| 01/25/2012 | 11000 | ||
| Tl- the contact owns a 2012 kia optima. while driving approximately 5 mph, the vehicle suddenly accelerated independently and crashed into the median. the vehicle was towed to the dealer for diagnostic testing where the technician advised that the front passenger side tire and axle would have to be replaced. the failure recurred four times. the fourth time the failure recurred, the contact crashed into another vehicle. the contact sustained injuries to his right knee. the front passenger sustained injuries to the neck, back and right arm. the rear passenger sustained injuries to the right leg. the passengers were transported to the hospital via ambulance. the driver sought medical attention on his own after the crash. the police reported to the scene and a report was filed. the vehicle was towed to the dealer. the vehicle was taken to an auto body shop for the body damage repair. the manufacturer was made aware of the failure and assigned an engineer to review the information related to the crash. an engineer did not inspect the vehicle. the manufacturer refused to repair the vehicle because they stated there were no defects within the vehicle. the vehicle was not repaired. the vin was not available. the approximate failure mileage was 11,000. kmj | |||
| 01/25/2012 | 11000 | ||
| Tl- the contact owns a 2012 kia optima. while driving approximately 5 mph the vehicle suddenly accelerated on its own and crashed into the median of the highway. the vehicle was towed to the dealer for diagnostic. the technician stated the front passenger side tire and axle would have to be replaced. the failure occurred four different times. the fourth time the failure occurred the contact crashed into another vehicle. the contact sustained injuries to his right knee. the front passenger sustained injuries to her neck, back and right arm. the rear passenger sustained injuries to her right leg. the passengers of the vehicle were transported to the hospital by ambulance. the driver sought medical attention on his own after the crash. the police reported to the scene and a report was filed. the vehicle was towed to the dealer. the vehicle was taken to a auto body shop for body damage repair. the manufacturer was made aware of the failure and assigned an engineer to review the information related to the crash. an engineer did not inspect the vehicle. the manufacturer refused to repair the vehicle because they stated there was no defect. the vehicle was not repaired. the vin was not available. the approximate failure mileage was 11,000. da | |||
| 07/04/2012 | 12738 | 1 | |
| For 3 to 5 seconds, no response from engine at idle when accelerator depressed and the car is stopped (e.g., for traffic signal). then, without warning, the engine went from idle (about 800 rpm) to rapid (surging) acceleration, often with screeching tires. this occurred each time i started from a stopped position during a 493-mile trip. there was no problem after i reached my target driving speed. *tr | |||
| 07/04/2012 | 12738 | ||
| For 3 to 5 seconds, no response from engine at idle when accelerator depressed and the car is stopped (e.g., for traffic signal). then, without warning, the engine went from idle (about 800 rpm) to rapid (surging) acceleration, often with screeching tires. this occurred each time i started from a stopped position during a 493-mile trip. there was no problem after i reached my target driving speed. | |||