Bulletins


BulletinBulletin dateReplacement BulletinItem no.SummaryAdded
ENGINE AND ENGINE COOLING - ENGINE
03401/30/200410005649Voluntary service campaign sc034 to reprogram the engine control module (ecm). vehicles experiencing stalling during idling or at near stopping conditions. letters to kia service managers, dealers and questions and answers sheet. *tt03/09/2004
03401/01/200410005653This bulletin provides information on service campaign to reprogram the engine control module (ecm) on certain models produced from 5/4/00 through 10/31/02. *tt03/09/2004
034R02/01/200410005614This revised bulletin provides information on service campaign to reprogram the engine control module (ecm) on certain models produced from 5/4/00 through 10/31/02. *tt03/08/2004
ENGINE AND ENGINE COOLING - ENGINE - GASOLINE - BELTS AND ASSOCIATED PULLEYS
8201/01/200510015272Improved timing belts for the kia rio and optima. *tt07/13/2005

Consumer Complaints


Fail datemilesoccurencesPurchase date
ENGINE AND ENGINE COOLING
12/01/2011536682
 2002 kia rio. consumer states timing belt failed *tgw the consumer stated the timing belt failed for a second time at 59,059 and destroyed the second engine. the consumer was informed the vehicle would not be covered under warranty, because the original timing belt was not replaced at the proper mileage. the consumer stated the original timing belt was replaced at 53,668 and the replacement belt failed at 59,059 before the recommended 60,000. a kia representative informed the consumer the warranty only extended to the original engine, not the replacement engine. *jb
12/01/2011536682
 2002 kia rio. consumer states timing belt failed *tgw the consumer stated the timing belt failed for a second time at 59,059 and destroyed the second engine. the consumer was informed the vehicle would not be covered under warranty, because the original timing belt was not replaced at the proper mileage. the consumer stated the original timing belt was replaced at 53,668 and the replacement belt failed at 59,059 before the recommended 60,000. a kia representative informed the consumer the warranty only extended to the original engine, not the replacement engine. *jb
12/01/2011536682
 2002 kia rio. consumer states timing belt failed *tgw the consumer stated the timing belt failed for a second time at 59,059 and destroyed the second engine. the consumer was informed the vehicle would not be covered under warranty, because the original timing belt was not replaced at the proper mileage. the consumer stated the original timing belt was replaced at 53,668 and the replacement belt failed at 59,059 before the recommended 60,000. a kia representative informed the consumer the warranty only extended to the original engine, not the replacement engine. *jb
11/27/2010105000
 We were just 10 minutes driving from home, when we saw the smoke coming from front of the car. we were approaching the light so the speed was about 10 miles . within 5/6 meters we stopped in turn line and turned off the engine. the smoke got more and more. so we get out of the car and we were just shocked. somebody told us call 911 and we did and we called fire fighters as well. during that period fire was coming out of the bonnet and other cars were around us. i was just afraid of explosion . in couple of minutes police came and block the road. then fire fighters came and put the fire out. but our car was totally damaged and out of order. we towed it to the auto body and some days later they told can't do anything with it.
11/27/2010105000
 We were just 10 minutes driving from home, when we saw the smoke coming from front of the car. we were approaching the light so the speed was about 10 miles . within 5/6 meters we stopped in turn line and turned off the engine. the smoke got more and more. so we get out of the car and we were just shocked. somebody told us call 911 and we did and we called fire fighters as well. during that period fire was coming out of the bonnet and other cars were around us. i was just afraid of explosion . in couple of minutes police came and block the road. then fire fighters came and put the fire out. but our car was totally damaged and out of order. we towed it to the auto body and some days later they told can't do anything with it.
11/27/2010105000
 We were just 10 minutes driving from home, when we saw the smoke coming from front of the car. we were approaching the light so the speed was about 10 miles . within 5/6 meters we stopped in turn line and turned off the engine. the smoke got more and more. so we get out of the car and we were just shocked. somebody told us call 911 and we did and we called fire fighters as well. during that period fire was coming out of the bonnet and other cars were around us. i was just afraid of explosion . in couple of minutes police came and block the road. then fire fighters came and put the fire out. but our car was totally damaged and out of order. we towed it to the auto body and some days later they told can't do anything with it.
11/27/2010105000
 We were just 10 minutes driving from home, when we saw the smoke coming from front of the car. we were approaching the light so the speed was about 10 miles . within 5/6 meters we stopped in turn line and turned off the engine. the smoke got more and more. so we get out of the car and we were just shocked. somebody told us call 911 and we did and we called fire fighters as well. during that period fire was coming out of the bonnet and other cars were around us. i was just afraid of explosion . in couple of minutes police came and block the road. then fire fighters came and put the fire out. but our car was totally damaged and out of order. we towed it to the auto body and some days later they told can't do anything with it.
08/03/2010103000
 Tl -the contact owns a 2002 kia rio. while the contact was driving approximately between 2-5 mph in the residence driveway, the engine stalled without warning. the vehicle was towed to an authorized dealer where they informed that the failure was related to the timing belt. the technician advised that the engine would need to be replaced. also, previously the spark plugs, and crank shaft position sensor were replaced by the dealer. the vehicle had not been repaired at the time of the compliant. the failure mileage was 103,000. js
08/03/2010103000
 Tl -the contact owns a 2002 kia rio. while the contact was driving approximately between 2-5 mph in the residence driveway, the engine stalled without warning. the vehicle was towed to an authorized dealer where they informed that the failure was related to the timing belt. the technician advised that the engine would need to be replaced. also, previously the spark plugs, and crank shaft position sensor were replaced by the dealer. the vehicle had not been repaired at the time of the compliant. the failure mileage was 103,000. js
05/15/2003872531
 Kia rio 2002 the check engine light will not go out i took it to get check out.everything is fine.there is nothing wrong.they reset the check engine light and it came back on.i was told buy a kia dealer ship it is a manufacturer defect. and nothing can be done.this is been going on for four years now. i have to get the check every time the inspection is do and have the light reset. so i can pass the inspection. *tr
11/01/200215000608/01/2002
 Dt*: the contact stated that the vehicle stalled on a semifrequent basis, every six months. the vehicle was taken two dealerships who have been unable to repair the vehicle. the contact reference a recall on engine stalling however a recall number was not identified. the contact identified the vehicle as unreliable, and unsafe to drive.
04/29/20061
 While traveling on a residential road the car back fired then the engine seized up, the timing belt was the likely cause according to the dealer, but because it had 60,274 miles they would not cover it under warranty. the service person said they have had at least six similar failures in the last year, a couple were less than 59,000 miles and were covered. in talking to kia direct, they said because we bought the car used and had no service record from before, nothing could be done. it's clear from the number of failures this is a design defect. the timing belt failure and subsequent engine lockup could cause a fatality if it happened at freeway speeds! *jb
06/01/20031001405/01/2003
 Dt: the consumer purchased two 2002 kia rios, the first vehicle was fine. the other vehicle within 30 days of purchase at approximately 100 miles, died. this did not happen at any certain speed. the vehicle has been taken into the dealership over 14 times and they have not replaced anything . they have reprogrammed the computer numerous times. the vehicle will work for awhile, no specific time, and then die again. consumer's daughter actually drove vehicle which was located in south carolina.*ak the visor was replaced. the interior light would not go off, the dealer stated it was a pinched wire. the liftgate latch was replaced and the parking brake was adjusted. *jb
02/21/20051
 I have a 2002 kia rio with approx. 51,000 miles. the car suddenly broke down and would not start. i had the car towed to the dealership who told me the engine had seized due to sludge in the oil system. i provided kia with all the oil maintenance receipts every 3000 miles. kia's response was that the oil was not maintained properly and the maintenance records were fake. basically, they say that i and a certified mechanic (owner of a auto and towing shop) are liars. kia will not pay for the engine repair and i cannot afford to fix a problem that was caused by an engine malfunction (oil and receipts were maintained properly). it has been 1 month ago, i have no car and seriously at risk of losing my job due to this problem and kia will not reconsider any information i provide. *jb
01/23/200433404501/23/2002
 Vehicle stalled at highway speed. dealer was contacted, and dealer replaced a module. three months later, the same problem occurred. *ak vehicle stalls at any speed. air conditioner exhibit bad smell. *la
02/18/20041
 While driving at a speed of 40-45mph vehicle lost power. sometimes this happened in heavy traffic. consumer took vehicle to dealer to have it checked out. *ak vehicle kept on over heating. it was found that cooling fan on enguaging caused vehicle to over heat. transmission jerked at times. check engine light came on and dealership failed to duplicate concern. *la
20001
 While driving at any speed or accelerating from a complete stop the vehicle will stalled without warning. the dealership has service the vehicle several times but has been unable to fix the problem. *nm
207/01/2002
 Front seat belts do not retract properly. the dealer had to replace both seat belt systems. *ak when the consumer went to the dealer they declined to repair the safety features, the consumer was told the buckle assembly was worn due to dirt being inside the assembly and was not a warranty issue.. * cb the dealer recommended that the brakes, transmission and engine mounts be replaced. also the radiator was stopped up with mud. *jb
08/28/20029000
 While driving at low speeds, there's a clicking noise and vehicle will stall, but will start back up immediately. the dealership can not duplicate the problem. please provide more details. ts *dt
ENGINE AND ENGINE COOLING - ENGINE
11/27/2010101000
 I got the second hand 2002 kia rio 4 months ago . me and my wife were driving for 1 mile when the smell of smoke came and in the couple of seconds there was smoke came from the bonnet.i switched off and tried to open the bonnet but the smoke got more and more ,so we left the car immediately and we saw flames came from right part of the bonnet. we were just shocked and scared of fire. we called 911 and firefighters and in less than ten minutes front part of the car was totally ruined. looking optimistically there was no injury at all . but how about the next one! can everybody be lucky as we were?! we were just in the middle of the turn line in middle of the street , so other cars were around us i can not imagine what could happened if i was in freeway or if my wife was alone!?
11/27/2010101000
 I got the second hand 2002 kia rio 4 months ago . me and my wife were driving for 1 mile when the smell of smoke came and in the couple of seconds there was smoke came from the bonnet.i switched off and tried to open the bonnet but the smoke got more and more ,so we left the car immediately and we saw flames came from right part of the bonnet. we were just shocked and scared of fire. we called 911 and firefighters and in less than ten minutes front part of the car was totally ruined. looking optimistically there was no injury at all . but how about the next one! can everybody be lucky as we were?! we were just in the middle of the turn line in middle of the street , so other cars were around us i can not imagine what could happened if i was in freeway or if my wife was alone!?
11/27/2010101000
 I got the second hand 2002 kia rio 4 months ago . me and my wife were driving for 1 mile when the smell of smoke came and in the couple of seconds there was smoke came from the bonnet.i switched off and tried to open the bonnet but the smoke got more and more ,so we left the car immediately and we saw flames came from right part of the bonnet. we were just shocked and scared of fire. we called 911 and firefighters and in less than ten minutes front part of the car was totally ruined. looking optimistically there was no injury at all . but how about the next one! can everybody be lucky as we were?! we were just in the middle of the turn line in middle of the street , so other cars were around us i can not imagine what could happened if i was in freeway or if my wife was alone!?
11/27/2010101000
 I got the second hand 2002 kia rio 4 months ago . me and my wife were driving for 1 mile when the smell of smoke came and in the couple of seconds there was smoke came from the bonnet.i switched off and tried to open the bonnet but the smoke got more and more ,so we left the car immediately and we saw flames came from right part of the bonnet. we were just shocked and scared of fire. we called 911 and firefighters and in less than ten minutes front part of the car was totally ruined. looking optimistically there was no injury at all . but how about the next one! can everybody be lucky as we were?! we were just in the middle of the turn line in middle of the street , so other cars were around us i can not imagine what could happened if i was in freeway or if my wife was alone!?
07/17/2009965001
 While my daughter was driving her 2002 kia rio, all of a sudden the car just stopped running and would not start up. there was no prior indication that anything was wrong - no light or indicators on. had it towed to our mechanic - engine was locked up. he didn't know for sure why - oil and coolant were fine. we didn't want to pay to have the reason diagnosed, as it doesn't really matter what caused it - the motor is shot. this car has been regularly maintained - oil change every 3000 miles, regular service as recommended in the book. we had to have the transmission replaced two years ago, as it just decided to die also. *tr
12/10/2006930001
 Original owner of 2002 kia rio - timing belt failed at 93,000 miles causing total engine failure (interference engine). timing belt is covered under warranty for 100,000 miles for original owner according to the manual. kia would not honor warranty. several thousand dollars later, i had a replacement engine installed. it failed 2,300 miles later due to the camshaft shearing and the interference problems. again, not covered under warranty. *tr
06/03/2006608/15/2002
 Since buying this car in 2002 it has stalled several times and been taken to the dealership as often without the issue being resolved. dealer stated that they could not find the problem (they cleaned the throttle body) and had another client's car that did the same thing and couldn't fix it either. we have used fuel injector cleaner, which worked for 6 months until now. this car is a lemon and is dangerous at intersections and on the highway when it stalls!! lemon law papers will be filed if not resolved very soon!!*jb
03/15/2005111/18/2001
 Since purchasing this car in nov. 2001, it has given me numerous problems. i have had the struts replaced under warranty for leaking oil, it has stalled more times than i can count, causing concerns about my and my family's safety,and recently the engine cut off without warning while exiting the freeway. the engine is now frozen and since i've reached my 60,000 mile mark, the dealership is hesitant to fix it under warranty. this is truly an expensive lemon.*ak
02/05/2005310001
 While driving 40 mph vehicle began to shake violently, and then the engine failed. dealer stated they could not fix it. *ak
12/19/2003230001
 After filling the fuel tank the warning light illuminated. then, vehicle stalled. consumer managed to pull over. dealership was notified, but was unable to resolve the problem. *ak
12/18/2003109/21/2002
 Car stalls randomly since first bought and has done so too many times to count. car has stalled on my daughter in the middle of an intersection with an 18 wheeler on her tail, she had to swerve into a convenience store parking lot with a 5 1/2 pot hole causing damage to the car. this car has been in the garage 6 - 8 times in the past year. the dealer says they cannot fix it unless the check engine light is on. the car has been in 3 times in 8 months with the check engine light on and they only replace the gas cap assembly every time and the car still continues to stall at random. dealer says they cannot duplicate problem and daughter is dumb blonde! the car also hesitates when driving and runs rough like it wants to stall, you never know when it will just stop on you. this is not a safe vehicle to have on the roads. i am filing lemon law papers on it today.*ak
11/21/20032
 Kia rio cinco randomly stalls while driving. *la
03/01/200305/12/2002
 The vehicle shuts off while in motion, happend more than 10 times already but the car started up i took the car to the dealer 3 times already for this problem problem started around march 2003, this last time i took the vehicle to the dealer they tell me oh the other mechanic didn't know how to fix it, and the problem is fixed and shouldnt happen again. thats not very reassuring, i am scared to drive the car.
 When driving engine stalls without warning. *ak
3
 While driving the vehicle shut off intermittently. the vehicle has been taken to the dealer for this problem three times. *nlm
04/01/2002311/25/2002
 The vehicle experienced intermittent stalling, the dealer replaced the vapor and service the fuel injection, but the vehicle continued to stall. *ak the brakes were repaired and the vehicle pulled to the right when driving. *jb
809/01/2001
 The vehicle turned off automatically while driving. mr *ts *jb
03/27/20031
 The engine stalled without warning. *jb
10/27/2002
 Consumer states that while driving at any speed and no warning the vehicle will shut off causing consumer to pull over. dealer notified. mr
ENGINE AND ENGINE COOLING - ENGINE - GASOLINE
07/01/200672312102/08/2003
 Driving home and car shuttered then died. could not restart. took to mechanic and we were told that it was a rod thrown. it has less then 73,000 miles. *nm
09/17/20055
 Car stalls at random times. warm or cold does not matter. happens about once every 8 months. have read hundreds of such complains on the internet, most simply do not take the time to post where it matters. *nm
06/15/2002
 Car stalled numerous times at any speed. dealer has inspected the vehicle several times. and the problem has reoccured. please provide further information. ts
01/17/2002212/01/2001
 Consumer states that the vehicle stalls and the problem has not been fixed. *slc
02/01/2002
 While driving at 55 to 60 mph there's a hesitation; then, engine shuts down if this happens on the freeway someone could be killed. please provide any further information.*ak
ENGINE AND ENGINE COOLING - ENGINE - GASOLINE - BELTS AND ASSOCIATED PULLEYS
12/01/2011536682
 2002 kia rio. consumer states timing belt failed *tgw the consumer stated the timing belt failed for a second time at 59,059 and destroyed the second engine. the consumer was informed the vehicle would not be covered under warranty, because the original timing belt was not replaced at the proper mileage. the consumer stated the original timing belt was replaced at 53,668 and the replacement belt failed at 59,059 before the recommended 60,000. a kia representative informed the consumer the warranty only extended to the original engine, not the replacement engine. *jb
12/01/2011536682
 2002 kia rio. consumer states timing belt failed *tgw the consumer stated the timing belt failed for a second time at 59,059 and destroyed the second engine. the consumer was informed the vehicle would not be covered under warranty, because the original timing belt was not replaced at the proper mileage. the consumer stated the original timing belt was replaced at 53,668 and the replacement belt failed at 59,059 before the recommended 60,000. a kia representative informed the consumer the warranty only extended to the original engine, not the replacement engine. *jb
12/01/2011536682
 2002 kia rio. consumer states timing belt failed *tgw the consumer stated the timing belt failed for a second time at 59,059 and destroyed the second engine. the consumer was informed the vehicle would not be covered under warranty, because the original timing belt was not replaced at the proper mileage. the consumer stated the original timing belt was replaced at 53,668 and the replacement belt failed at 59,059 before the recommended 60,000. a kia representative informed the consumer the warranty only extended to the original engine, not the replacement engine. *jb
03/16/200778780501/21/2002
 Tl* - the contact owns a 2002 kia rio. while driving at 35 mph the vehicle stalled and the engine lost power. the steering, the brakes and the emergency brake were locked, the contact was unable to steer the vehicle or stop it which caused a crash with a van. the failure mileage was 77,000. there were no injuries. the vehicle was repaired three times due to the failure. the mechanic stated that the failure was due to the fuel injection system, and later claimed it was the timing belt. the contact experienced the failure after the vehicle was repaired. all of the repairs were at cost to the contact. the dealer stated there were no recalls for this year, make and model. advised the contact of nhtsa recall#04v179000: fuel system, gasoline:delivery. the current mileage was 78,000. *ak customer did receive a recall letter in the mail. updated 4/9 *tr
12/05/200691000106/01/2002
 2002 kia rio - timing belt failure causes entire and instantaneous engine loss - car comes to halt in roadway unexpectedly. timing belts are covered under kia's 100,000 mile powertrain warranty, but they do not honor their warranty for this problem. *nm
ENGINE AND ENGINE COOLING - EXHAUST SYSTEM
08/12/20081140001
 The car began to run hot when i would be briefly stopped for instance in a drive through restaurant or a longer traffic light. once the car began to move the car cooled down. i had a mechanic friend do a tune up on my car. he said the fan has no blades they have disintegrated. this was of concern due to the fact there has been no injury to my car such as an animal in the engine. *tr
ENGINE AND ENGINE COOLING - EXHAUST SYSTEM - EMISSION CONTROL - CATALYTIC CONVERTOR
05/12/200319
 While driving consumer smelled a rotten egg odor coming through the vents. *ak