Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| STEERING | ||||||
| PE08033 | HYUNDAI-KIA AMERICA TECHNICAL CENTER INC | 04/28/2008 | 08/28/2008 | STEERING BINDING | ||
| On april 28, 2008, the office of defects investigation (odi) opened preliminary evaluation pe08-033 to investigate complaints alleging steering binding in model year 2002 through 2004 kia sedona minivans.kia's response to odi's request for information in pe08-033 indicated that concerns with binding of the steering intermediate shaft were first identified and investigated in august 2002, in vehicles sold in indonesia.this investigation resulted in the addition of a stiffening rib to the bearing cap seal.in june 2003, kia again investigated owner complaints of steering noise and higher than normal steering resistance and in october and november of 2003 design changes to the shaft universal joint bearings were made to improve lubricant retention and eliminate water intrusion that could lead to early bearing failure.according to kia, the alleged defect results in a progressive change in steering effort that should be apparent to the driver through noise and gradual changes in steering stiffness long before the condition could become dangerous. odi's analyses of complaint and warranty data relating to the alleged defect show that the condition is occurring at significantly higher rates in salt-belt states (note:for purposes of this investigation the salt belt includes connecticut, delaware, the district of columbia, illinois, indiana, iowa, maine, maryland, massachusetts, michigan, minnesota, missouri, new hampshire, new jersey, new york, ohio, pennsylvania, rhode island, vermont, west virginia and wisconsin).the warranty rate for replacement of the steering intermediate shaft is 5.5% for vehicles sold in the salt belt and 0.5% for the rest of the united states.the complaint rate for the alleged defect is 186.8 per 100,000 vehicles in the salt belt and 29.4 per 1000,000 vehicles for the rest of the united states.there is one allegation of a crash related to the alleged defect.a subject vehicle struck two parked cars while attempting to make a left turn, allegedly resulting in minor injuries to the driver. odi has upgraded this investigation to an engineering analysis (ea08-017) covering my 2002 through 2004 kia sedona vehicles sold or currently registered in salt belt states to assess the frequency and trend of the alleged defect and its effect on steering effort. | ||||||
| EA08017 | HYUNDAI-KIA AMERICA TECHNICAL CENTER INC | 08/28/2008 | 07/01/2009 | STEERING INTERMEDIATE SHAFT BINDING | ||
| Odis analysis of warranty data shows that the alleged defect has occurred at a relatively high frequency in salt-belt states (5.9 percent).however, the tests conducted by odi and kia have shown that the alleged defect has a minimal effect on steering efforts.in addition, odi interviews of owners who experienced the alleged defect showed that in most cases the problem was preceded by months or years of noise or a gradual increase in steering efforts and was more of a nuisance concern. there has been one allegation of a minor crash related to the alleged defect, involving a my 2003 kia sedona with 59,900 miles.the vehicle had been checked twice in the previous nine months by a dealer for complaints of stiff steering and that the vehicle felt like it was intermittently losing power assist.the crash occurred as the driver was attempting to make a left turn while traveling at approximately 20 miles per hour and struck a vehicle parked on the right side of the street that the vehicle was turning into. the crash resulted in minor injuries to the driver. after the crash, it was determined that the intermediate shaft was exhibiting some binding of the steering intermediate shaft bearings.while the absence of additional crashes or injuries does not mean that there is not a safety-related defect, there have been no reported additional crashes caused by the alleged defect in the past three years. the release of the technical service bulletin should assist service personal in diagnosing this potential problem long before it becomes potentially dangerous.accordingly, this investigation is closed. the closing of this investigation does not constitute a finding by nhtsa that a safety-related defect does not exist. the agency will continue to monitor complaints and other information relating to the alleged defect in the subject vehicles and take further action in the future if warranted.for additional information regarding this engineering analysis refer to the ea08-017 closing report. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 03/09/2009 | 66000 | 1 | |
| 2002 kia sedona. 66,000 miles. steering was binding. felt like power steering had gone out. would not return to center after cornering. had to exert force to straighten vehicle back out. taken to kia dealer for diagnosis and repair. told that steering coupler was defective. replaced shaft assembly-intermediate 1 0k52y-32-090. told alignment would also be required after this repair. front wheel bearings were also replaced. total cost. 560.80. *tr | |||
| 02/18/2008 | 70000 | ||
| Tl*the contact owns a 2002 kia sedona ex. every time the contact drives the vehicle, he would experience binding in the steering. the vehicle was driven to the mechanic and they replaced the steering universal joint. currently, the vehicle is driving properly. the vin was unknown. the current mileage was 79,000 and failure mileage was 70,000. | |||
| STEERING - GEAR BOX - SHAFT PITMAN | |||
| 03/12/2007 | 65000 | 50 | 07/01/2002 |
| Tl* the contact owns a 2002 kia sedona. on one occasion the steering wheel temporarily locks without warning while the vehicle was motion. the dealer diagnosed the steering intermediate shaft to be the failure. the current and failure mileage were 65000.*ak | |||
| STEERING - RACK AND PINION - RACK | |||
| 11/25/2008 | 146731 | 1 | 02/01/2008 |
| Tl*the contact owns a 2002 kia sedona ex. while driving 15 mph, the contact heard a popping noise when he made a left turn. the vehicle was turned to the right and the steering wheel kept spinning. the contact pulled the vehicle over and it was towed to an auto body shop. a mechanic diagnosed the failure as the steering and rack. in addition, the bearings failed. the vehicle was taken back to the dealer from where it was purchased and they stated that the steering failed again. the vehicle was temporarily repaired to where the vehicle could be driven, but has not been repaired completely. the failure mileage was 146,731 and current mileage is 147,000. updated 2/19/09*cn the shaft was cracked and the gears were stripped. the consumer was informed the vehicle needed a steering rack. updated 02/20/09. *jb updated 3/3/09 *cn the vehicle needed a wheel alignment and the struts needed to be replaced. updated 03/04/09. *jb | |||