Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STRUCTURE | |||
| 07/07/2007 | 50000 | 1 | |
| Kia sorrento inside door handles: chrome peels and leaves sharp jagged edges and i cut my fingers every day. *tr | |||
| 09/13/2005 | 50175 | 11 | 10/13/2003 |
| In less than a year consumer headlight went out and the back hatch window was leaking inside the vehicle every time it rained. *ts the headlight assembly was replaced on november 30, 2004 and five minutes after the new bulb was installed it shattered. on that same date the consumer experienced problem with the clock and hvac indicators. updated 03/30/07. *jb | |||
| STRUCTURE - BODY | |||
| 09/11/2012 | 131000 | ||
| Tl* the contact owns a 2004 kia sorento. the contact stated that the brakes were being serviced by a personal mechanic when he noticed that the bracket that held the control arm to the vehicle was rusted. the manufacturer had not been notified. the vehicle was not repaired. the failure and current mileages were 131,000. | |||
| 09/11/2012 | 131000 | ||
| Tl- the contact owns a 2004 kia sorento. the contact stated that the brakes were being serviced by a personal mechanic when he noticed that the bracket that held the control arm to the vehicle was rusted. the manufacturer had not been notified. the vehicle was not repaired. the failure and current mileages were 131,000. kmj | |||
| 09/11/2012 | 131000 | ||
| Tl- the contact owns a 2004 kia sorento. the contact stated while getting his brakes replaced by a private mechanic, he noticed that the bracket that holds the control arm to the vehicle had rusted. the manufacturer has not been notified. the vehicle has not been repaired. the failure and current mileages were 131,000. mh | |||
| 12/08/2011 | 128000 | ||
| Tl- the contact owns a 2004 kia sorrento. the contact stated that the vehicle exhibited an abnormally loud noise when driving various speeds. the vehicle was taken to a local mechanic and the failure was located at the muffler tail pipe hanger and the rear differential. the mechanic advised that both components were corroded. the manufacturer was made aware of the failure and denied assistance due to the mileage on the vehicle. the vehicle was not repaired. the failure and the current mileage was 128,000. kmj | |||
| 12/08/2011 | 128000 | ||
| Tl-the contact owns a 2004 kia sorento. the contact stated while driving the vehicle made a loud noise. the vehicle was taken to the local mechanic. the failure was located at the muffler tail pipe hanger and rear differential corroded. the manufacturer was made aware of the failure and denied warranty assistance due to the vehicle mileage. the vehicle was not repaired. the failure and the current mileage was 128,000. li | |||
| 04/08/2011 | 87192 | ||
| On the above mentioned date the vehicle was taken to ntb for a 90,000 mile check and to replace a bolt that had broken loose it was located near the rear axle when put up on the lift a very dangerous situation was revealed. the frame above the rear axle had completely rotted which caused the bolt to break and the resulting loss of integrity caused weakening and and bouncing causing the gas tank to be punctured. the car was deemed undrivable. i have written to kia with no response the car had been reliable and was taken care of this put us in a tough financial situation having to buy another car in our area alone there are two kia,s that had rotting frames one the same year and make as ours his had 106,000 miles the rotting was not near as bad as ours but the same bolt broke off another was a different model but he had to get the front axle replaced because of rotting our family was put in a very dangerous situation we could have been killed the frame of the car is about the last thing you would expect to fail kia is saying that it is antiperforation and not covered antiperforation has nothing to do with the frame anything you can do to helpwould be appreciated i am filing this on behalf of my daughter | |||
| 07/06/2008 | 1 | ||
| My sister purchased this vehicle new and has had nothing but problems with it and problems with dealership/kia honoring their 10 year/100,000 mile warranty. she purchased this vehicle believing she would be driving a quality vehicle (advertising 10 year/100,000 mile warranty she assumed it must be of high quality because who would offer that kind of warranty if it was junk....wrong!) she has had nothing but stress, financial expense, lost work time, and a battle of her life trying to seek consumer justice...dealership, kia motors, lemon law requires a part to fail four times, attorney generals office, conciliation court, writing to ruukivina, oberstar, and most recently amy klobuchar...all failed. no one has said that they will investigate kia and protect the consumers from this fraudulent automobile manufacturer. why? the problems she has had with her vehicle consist of rust on the tailgate and rear doors just a few months after purchasing, all kinds of electrical problems from headlights and tail lights burning out numerous times, the digital dash for radio and heater going black, the heater not work, a relay switch for fan failed, foam between windshield and frame coming out tapping on the window, a problem with the coolant reservoir, the rear driveshaft failed, the transmission had to be replaced and most recently the transfer case. safety issues and concerns would be with tail lights and headlights burning out prematurely and frequently and the crankshaft bolt broke causing to loose all ability to steer the vehicle. there are probably other problems she has had with the vehicle but i do not recall at this time. *tr | |||
| STRUCTURE - BODY - DOOR | |||
| 09/02/2009 | 63000 | ||
| Tl*the contact owns a 2004 kia sorento. the contact stated that both rear doors have corrosion on them and have caused pieces of rust to fall off when the door was opened. the dealer concluded that the failure was caused by the entrance of rock chips. the vehicle was repaired at an expense of $70.00 by using a black spray to eliminate the corrosion. the failure mileage was 36,000 and the current mileage was 63,000. | |||
| STRUCTURE - BODY - HATCHBACK/LIFTGATE - SUPPORT DEVICE | |||
| 07/07/2007 | 50000 | 6 | 01/17/2005 |
| Tl*the contact owns a 2004 kia sorento. while driving approximately 30 mph on normal road conditions, the engine stalled unexpectedly and restarted after several attempts. the check engine warning indicator illuminated on the instrument panel and remained lit until the engine was turned off. the vehicle was taken to an authorized dealer and they stated that the manifold gasket failed. the vehicle was repaired under warranty. on six separate occasions, the vehicle was taken back to the authorized dealer for identical failures, but there were no resolutions. the contact was responsible for the repair expense because the warranty expired. the authorized dealer replaced the crankshaft, crankshaft sensor, timing belt, and drive belt. the failure mileage was 50,000 and current mileage was 66,000. updated 12/23/08 the air bag illuminated and would not go out, even when someone was seated in. the headlight was blown, the rear hatch would not stay up. the dealer had to order hood struts. updated 12/23/08.*jb | |||