Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ELECTRONIC STABILITY CONTROL | |||
| 11/03/2012 | 75835 | 1 | |
| The esc light turns on car stalls, stops. mechanic diagnosis shows nothing wrong with car. car constantly stalls, or starts to begin stalling and lights on after 10 or minutes of driving. mechanic cant find problem. this has happen since i purchase car at drive time 10-31-12. many people have same problem not fixed class action suit is considered buy all. please help asap. this problem should be a recall situation. this problem can cause a death while driving the vehicle!!!. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr | |||
| 10/09/2012 | 94000 | ||
| Tl- the contact owns a 2007 kia sorento. the contact stated that while driving 10 mph, the electronic stability control and the check engine warning lights illuminated as the vehicle decelerated tremendously. the vehicle was not taken to the dealer for inspection. the vehicle was not repaired. the manufacturer was notified and stated that the vehicle was not included in nhtsa campaign id number: 09v130000 (exterior lighting:brake lights:switch). the failure mileage was 94,000. kmj | |||
| 10/09/2012 | 94000 | ||
| Tl- the contact owns a 2007 kia sorento. the contact stated that 10 mph, the electronic stability control light and the check engine light illuminate on the instrument panel and the vehicle speed decreased tremendously. the vehicle was not taken to the dealer for inspection. the vehicle was not repaired. the manufacturer was notified and they stated that the vehicle was not included in recall nhtsa campaign id number: 09v130000 (exterior lighting:brake lights:switch). the failure mileage was 94,000. ap | |||
| 04/22/2012 | 121000 | ||
| Sunday morning, i was driving my vehicle at a speed of less than 45 mph. the check engine light and esc off light came on simultaneously. at the same time, my vehicle lost power and would not change out of 2nd gear. i pulled into a nearby parking lot, turned off the vehicle, and waited for one minute. i restarted the vehicle and it cranked just fine. i pulled out of the parking lot and went no more than 30 yards when the lights came back on and my vehicle lost power completely - no response when pressing the gas pedal. i coasted into a loading area where i was forced to call aaa to have my vehicle towed to the nearest car repair center. i communicated with them throughout the day monday, and the end result was this: my vehicle was taken to the charlotte kia dealership and a test was done to read and determine the error. the diagnosis was a faulty transfer case decoder motor, something i had never even heard of. the repair is going to cost approximately $1,000 because of associated diagnostic tests and the part itself costing $570. according to what i read on the internet, there is a service for this component that is to be done around 45,000 miles. my vehicle has been to the same kia dealer numerous times and this component has never been addressed. not once was the service mentioned to me by the service team. this is a serious issue that could result in injury or death if it occurred on an interstate or in an intersection. thankfully, i was in a safe area and no one was at risk of accident or injury. this problem is widespread among kia vehicles - the service manager at aaa stated he has a 2007 kia sedan in there right now with the same problem. i feel kia is at fault and negligent for this malfunction. | |||
| 04/13/2011 | 40000 | ||
| 2007 kia sorento...esc light comes on, thereby disabling the cruise control function. consequently, the vehicle goes into limp mode, meaning you depress the accelerator and you have no power. this has been happening repeatedly over the last year. it has occure at low speeds and highway speeds. recently, it occured while making a left turn, exposing the vehicle into oncoming traffic. luckily, the other vehicles were able to slow down and stop. every time it happens, we have to stop the vehicle, put in park and turn it off. even then, it will happen multiple times during the same trip | |||
| 04/01/2010 | 55000 | ||
| I am an owner of a 07 kia sorento ex. a few months ago i noticed the esc off light would illuminate at random instances and would not turn off until the vehicle's engine was turned off and then restarted again. this issue is of concern to myself as well as other kia owners i have come across. reason being, when the esc off light engages and stays on, the vehicle loses power while driving. i have had two separate occasions where this has happened on the freeway. while changing lanes and trying to accelerate, i was stuck at a speed of 50mph with traffic behind me at 65mph or faster. assuming that i was going to accelerate the vehicles behind me had to slam on their brakes instead. when i took my kia to the dealer to diagnose the problem i was informed that i am not the first customer experiencing this problem and that there is a service bulletin posted regarding the esc off light illuminating and vehicle throttle loss. the diagnostic check read, that there is a transfer case decoder motor fault. i was told kia was offering to cover the repairs under 60000mi warranty but that i came in at 62000 and did not comply with recommended transfer case services listed in the manual, they would not cover under any warranty. kia believes that my lack of transfer case service to my vehicle is the reason for this problem. i can't help but to think, that based on how many kia sorento consumers are having this same problem there may be a defect in kia's esc system. in my experience with this issue i can say that i believe this to be a serious safety hazard while driving. | |||
| 08/03/2009 | 25000 | 1 | |
| Had a recall on kia sorento- 2007. a year later they call me on it. i told them about recalls when i first received the vehicle. they want me to pay for it first. then they fixed it a year later and now one of the recalls is acting up again. now it is something with the itu control ???? so after they default on our contract about my personal info they had extra finance charge because i was sick and had a warranty. they refused on that too! so they repo my car after i told them to come and get it. total of 4 recalls on a car i bought two years ago. *tr | |||