Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| ELECTRICAL SYSTEM - WIRING | ||||||||||||||||
| 10V388000 | HYUNDAI-KIA AMERICA TECHNICAL CENTER INC | from 10/23/2009 to 07/30/2010 | V (Vehicle) | 35185 | MFR | HYUNDAI-KIA AMERICA TECHNICAL CENTER INC | 08/31/2010 | 08/31/2010 | ||||||||
| Defect Summary | Hyundai-kia is recalling certain model year 2010 soul and model year 2011 sorento vehicles manufactured from september 7, 2009 through july 30, 2010. a limited number of wiring harnesses supplied by jci and used for the lighting in the kia soul vehicle's advanced lighting speakers, located in the front door trim panels, and the kia sorento vehicle's interior accent illumination, located in the front and rear door trim panels, may have been improperly soldered. | |||||||||||||||
| Consequence Summary | When the lights are illuminated under certain conditions, an electrical short may occur that can result in a fire. | |||||||||||||||
| Corrective Summary | Dealers will replace the wiring harnesses for the lights in the kia soul vehicle's advanced lighting speakers, and the wiring harness for the kia sorento vehicle's interior accent illumination. this service will be performed free of charge. the safety recall is expected to begin during september 2010. owners may contact kia consumer assistance center at 1-800-333-4542. | |||||||||||||||
| Notes | Kia's safety recall campaign number is sc083.owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov . | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| ELECTRICAL SYSTEM | |||||
| PS-138 | 05/01/2010 | 10034237 | Kia: pitstop-no driveability complaints. some vehicles with 3.5l produced prior to 4/8/10 may set a p0300 dtc with no indication of engine roughness or mis-fire. during vehicle investigation and testing the crankshaft position sensor p/n | 10/27/2010 | |
| ELECTRICAL SYSTEM - ALTERNATOR/GENERATOR/REGULATOR | |||||
| TSB-014 | 10/01/2010 | 10037245 | Ready | 05/16/2011 | |
| TSB-014 | 10/01/2010 | 10037245 | Kia: there may be a condition where the battery light/charging system will be illuminated. there could be no charge and there is a process for replacing the alternator. *rm | 05/16/2011 | |
| ELECTRICAL SYSTEM - BATTERY - CABLES | |||||
| TSB-015 | 06/01/2011 | 10041265 | Kia motors: installing an additional ground cable to the battery may cause sensor problems. *rm | 09/26/2011 | |
| TSB-015 | 06/01/2011 | 10041265 | Ready | 09/26/2011 | |
| ELECTRICAL SYSTEM - FUSES AND CIRCUIT BREAKERS | |||||
| SC-079 | 02/01/2010 | 10033367 | Kia: in some vehicles with 2.4l engine produced 10/23/09-12/14/09 and vehicles with 3.5l engine produced 10/23/09-01/21/10, an ems connector may not have been properly snapped into place. kia has identified two field vehicles which did no | 08/16/2010 | |
| ELECTRICAL SYSTEM - SOFTWARE | |||||
| TSB-026 | 07/01/2010 | 10034635 | Kia: provides information related to a electronic stability control (esc) software upgrade available for some vehicles with manual transmission. this software upgrade will cor4rect a concern which may cause the hac (hill start assist con | 12/13/2010 | |
| ELECTRICAL SYSTEM - STARTER ASSEMBLY - SOLENOID | |||||
| TSB-013 | 06/01/2010 | 10034011 | Kia: service action-starter solenoid wire contact with coolant line bracket. provides information relating to some vehicles equipped with 2.4l engines. there may be intermittent wire contact on the steel coolant pipe flange, where the st | 10/08/2010 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ELECTRICAL SYSTEM | |||
| 11/03/2010 | 900 | ||
| Tl* the contact owns a 2011 kia sorrento. the contact stated that while driving approximately 40 mph, the engine stalled without warning. upon restarting, the vehicle resumed normal operation. the failure occurred numerous times. in addition, the push start ignition failed to operate on four separate occasions. the vehicle was taken to an authorized dealer three times for both defects. the dealer was unable to locate the problem. the manufacturer was not notified of the problem. the approximate failure mileage was 900. | |||
| 11/03/2010 | 900 | ||
| Tl-the contact owns a 2011 kia sorrento. the contact stated that while driving approximately 40 mph, the engine stalled without warning. upon restarting, the vehicle resumed normal operation. the failure occurred numerous times. in addition, the push start ignition failed to operate on four separate occasions. the vehicle was taken to an authorized dealer three times for both defects. the dealer was unable to locate the problem. the manufacturer was not notified of the problem. the approximate failure mileage was 900. mah | |||
| 11/12/2012 | 23000 | 1 | |
| Put key in ignition, all lights on dash came on as normal, radio came on as normal, engine did nothing, made no sound whatsoever. after several attempts to crank vehicle eventually started. after the 3rd time this happening i took it to all star kia of baton rouge (the only kia dealership in the baton rouge area, which is approximately 45 minutes on a good day from my home). vehicle was there only 30 minutes when i was told it was my battery, which i knew was incorrect because everyone knows a dead battery would not have allowed my radio and all the electrical components to come on, but i allowed the to give me a new battery without question. one week later the same exact problem. this time i had it towed to the dealership because i could not get it started and quite frankly am tired of wasting my time and gas money on the same issue. this time they said it was the fuse block, said all kinds of other garbage that did not make sense to the average intelligent person. did not have the car back 2 days and the same thing, wont start. i have called the dealership and will have it towed monday again. do not expect it to be fixed, the mechanics at this dealership do not seem to know anything about vehicles or what makes them crank, run, and go. *tr | |||
| 11/12/2012 | 23000 | ||
| Put key in ignition, all lights on dash came on as normal, radio came on as normal, engine did nothing, made no sound whatsoever. after several attempts to crank vehicle eventually started. after the 3rd time this happening i took it to all star kia of baton rouge (the only kia dealership in the baton rouge area, which is approximately 45 minutes on a good day from my home). vehicle was there only 30 minutes when i was told it was my battery, which i knew was incorrect because everyone knows a dead battery would not have allowed my radio and all the electrical components to come on, but i allowed the to give me a new battery without question. one week later the same exact problem. this time i had it towed to the dealership because i could not get it started and quite frankly am tired of wasting my time and gas money on the same issue. this time they said it was the fuse block, said all kinds of other garabage that did not make sense to the average intelligent person. did not have the car back 2 days and the same thing, wont start. i have called the dealership and will have it towed monday again. do not expect it to be fixed, the mechanics at this dealership do not seem to know anything about vehicles or what makes them crank, run, and go. | |||
| 06/01/2012 | 33500 | ||
| Tl- the contact owns a 2011 kia sorento. the contact stated that all of the lights on the dashboard failed to illuminate, causing the entire dashboard to go black with the exception of the glow plug. the vehicle was taken to the dealer for diagnosis. the dealer was unable to determine the cause of the failure. an engineer was requested to further inspect the vehicle however, he was also unable to determine the cause of the failure. after inspection, the vehicle began to operate as designed. the contact also stated that the brake pedal had a spongy feel to it. the contact referenced nhtsa campaign id number: 10v599000 (service brakes, hydraulic:foundation components:disc:caliper) and the vehicle was taken to the dealer who informed him that the vin was not included in the recall. the vehicle was not repaired. the failure mileage was 33,500 and the current mileage was 42,000. kmj | |||
| 08/14/2011 | 22000 | 1 | |
| This is my wife's vehicle, but given the issue she is afraid to drive it..... driving up hill with my foot on the gas pedal at 50 mph. my vehicle lost power ( as if i slammed on the brake ) my body went forward and was stopped by the seatbelt. my head whipped downward. then the vehicle surged forward. my head and body slapped back into the seat. it was so abrupt and violently. it will scare you to death. this has happened to many times over the last year to count. i have tried to document the events in a journal because the dealer has been able to duplicate it only once. some days it can happen up to 3 times a day for weeks on end. some times i can duplicate it driving up hill and sometimes nothing. the worst times are when merging into traffic or when someone is following to close behind me. my fear is that i will hurt another motorist or a passenger in my vehicle. a term called limp mode has been said to me. where the transmission shifts to a hi gear to protect it from damage. my vehicle still does this at least once every other day. i have been to the dealer 14 times. the tranny was replaced a year ago and a backfire code was found recently. a computer software update that didn't help was the last thing done in over a year, unless you count paying for rental vehicles doing something. there is also a suspension/steering issue. a hard pulling left/right and bump steer. the vehicle will pull the steering wheel out of your hand in turns and veers as it hits bumps. *tr | |||
| 08/14/2011 | 22000 | ||
| This is my wifes vehicle, but given the issue she is afraid to drive it..... driving up hill with my foot on the gas pedal at 50 mph. my vehicle lost power ( as if i slammed on the brake ) my body went forward and was stopped by the seatbelt. my head whipped downward. then the vehicle surged forward. my head and body slapped back into the seat. it was so abrupt and violently. it will scare you to death. this has happened to many times over the last year to count. i have tried to document the events in a journal because the dealer has been able to duplicate it only once. some days it can happen up to 3 times a day for weeks on end. some times i can duplicate it driving up hill and sometimes nothing. the worst times are when merging into traffic or when someone is following to close behind me. my fear is that i will hurt another motorist or a passenger in my vehicle. a term called limp mode has been said to me. where the transmission shifts to a hi gear to protect it from damage. my vehicle still does this at least once every other day. i have been to the dealer 14 times. the tranny was replaced a year ago and a backfire code was found recently. a computer software update that didn't help was the last thing done in over a year, unless you count paying for rental vehicles doing something. there is also a suspension/steering issue. a hard pulling left/right and bump steer. the vehicle will pull the steering wheel out of your hand in turns and veers as it hits bumps. | |||
| 11/15/2011 | 10000 | ||
| Tl - the contact owns a 2011 kia sorento. the contact stated that the vehicle could not be started. the vehicle was taken to the dealer who was unable to diagnose the failure. the manufacturer was made aware of the failure who did not offer any assistance. the vehicle was not repaired. the vin was not available. the failure mileage was 10,000 and the current mileage was 24,000. kmj | |||
| 11/15/2011 | 10000 | ||
| Tl - the contact owns a 2011 kia sorento. the contact stated that the vehicle failed to start every time she attempted to turn on the ignition. the contact mentioned that the failure occurred multiple times. the vehicle was taken to the dealer who was unable to diagnose the failure. the manufacturer was made aware of the failure who did not offer any assistance. the vehicle was not repaired. the vin was not available. the failure mileage was 10,000 and the current mileage was 24,000. pm | |||
| 07/22/2012 | 19600 | 1 | |
| This car sometimes after the key is insert in the ignition and turn with the intention of of starting the car it does not start. the lights on the dash board come on but it does not start. after several trays by steping in the brake pedal turn the wheel and move the speed shift it starts. *tr | |||
| 05/01/2012 | 23000 | 1 | |
| Stability control and downhill assist lights illuminate while driving. then when stopped, car will not go past neutral when trying to shift into park. also, when driving, the brake lights do not work immediately when pedal is depressed. car will not shift out of park after started and stability control and downhill assist lights are illuminated. located switch at the upper part of the brake pedal and while car was in neutral, with parking brake on, was able to bump the switch box and then shift car into park. *tr | |||
| 07/26/2012 | 13650 | 1 | |
| Vehicle unable to start, even with key in 'holster' in glove box. vehicle brake appeared to be pressed down already and no reaction when start button was pushed. this happened multiple times over a 3 day period. after multiple attempts over two days, the vehicle started. taken to dealership who detected nothing and were unable to duplicate the situation. *tr | |||
| 05/01/2012 | 23000 | 1 | |
| Stability control and downhill assist lights illuminate while driving. then when stopped, car will not go past neutral when trying to shift into park. also, when driving, the brake lights do not work immediately when pedal is depressed. car will not shift out of park after started and stability control and downhill assist lights are illuminated. located switch at the upper part of the brake pedal and while car was in neutral, with parking brake on, was able to bump the switch box and then shift car into park. *tr | |||
| 07/26/2012 | 13650 | 1 | |
| Vehicle unable to start, even with key in 'holster' in glove box. vehicle brake appeared to be pressed down already and no reaction when start button was pushed. this happened multiple times over a 3 day period. after multiple attempts over two days, the vehicle started. taken to dealership who detected nothing and were unable to duplicate the situation. *tr | |||
| 05/01/2012 | 23000 | ||
| Stability control and downhill assist lights illuminate while driving. then when stopped, car will not go past neutral when trying to shift into park. also, when driving, the brake lights do not work immediately when pedal is depressed. car will not shift out of park after started and stability control and downhill assist lights are illuminated. located switch at the upper part of the brake pedal and while car was in neutral, with parking brake on, was able to bump the switch box and then shift car into park. | |||
| 07/26/2012 | 13650 | 1 | |
| Vehicle unable to start, even with key in 'holster' in glove box. vehicle brake appeared to be pressed down already and no reaction when start button was pushed. this happened multiple times over a 3 day period. after multiple attempts over two days, the vehicle started. taken to dealership who detected nothing and were unable to duplicate the situation. *tr | |||
| 07/26/2012 | 13650 | ||
| Vehicle unable to start, even with key in 'holster' in glove box. vehicle brake appeared to be pressed down already and no reaction when start button was pushed. this happened multiple times over a 3 day period. after multiple attempts over two days, the vehicle started. taken to dealership who detected nothing and were unable to duplicate the situation. | |||
| 12/19/2011 | 12500 | ||
| Car will not start with key or remotely control. after car sits for a time, several hours or days, it may start. car has shut off by itself and will not start ... had to be towed several times. seems to have a computer system malfunction that dealer cannot repair. | |||
| 06/15/2011 | 1200 | ||
| My 2011 kia sorento downshifts while at a high rate of speed. it also gets stuck and while the rpms are racing, it will not shift up. the bluetooth does not work properly and am only able to make a call 30% of the time. backup cameras and sensors are intermitent. window will not work. back drivers side door fell off hinges while i was driving with my child in the backseat. my passenger side seat overheated and would not turn off. causing my car to fill with smoke on the expressway. many issues with this lemon! shifter will not go from drive into park leaving me stranded in my car. vehicle has no power....poor engine. paint and chrome of handles are coming off. pulls to the left and esc light comes on all the time. | |||
| 12/19/2011 | 12500 | ||
| Car will not start with key or remotely control. after car sits for a time, several hours or days, it may start. car has shut off by itself and will not start ... had to be towed several times. seems to have a computer system malfunction that dealer cannot repair. | |||
| 06/15/2011 | 1200 | ||
| My 2011 kia sorento downshifts while at a high rate of speed. it also gets stuck and while the rpms are racing, it will not shift up. the bluetooth does not work properly and am only able to make a call 30% of the time. backup cameras and sensors are intermitent. window will not work. back drivers side door fell off hinges while i was driving with my child in the backseat. my passenger side seat overheated and would not turn off. causing my car to fill with smoke on the expressway. many issues with this lemon! shifter will not go from drive into park leaving me stranded in my car. vehicle has no power....poor engine. paint and chrome of handles are coming off. pulls to the left and esc light comes on all the time. | |||
| 01/09/2012 | 10900 | ||
| I was driving to work on monday jan. 9th going approximately 60 mph, when all of a sudden the car jerked violently. then the car lost power i had to pull over it would not drive, i was pushing the accelerator but it would not respond. also the tach quit working, check engine light came on. i called my husband who called and scheduled service with our local kia dealership. on my way home it done the same exact thing i had to pull over again, luckily both times there was not a car following too closely. my husband drove the car to the dealership and they kept it for 4 days and said they could not duplicate the problem. we picked it up on sunday thinking everything was fine, we made it home and went to the store. on the way back coming across the pomeroy mason bridge it jerked again very hard and we had to come to a stop in traffic! we called to schedule another appointment for thursday jan. 19. on my way to work today jan. 16 it done the same exact thing! i dont feel safe driving this with my 2 kids in the back seat | |||
| 01/05/2012 | |||
| Keyless ignition swith which is attched to break has defect. unable to start car, called aaa who could not strt. called hot line and they said have been having a number of problems with this. called local dealer who verified havin a number of failures on this and need to replace. agreed probably need to send a bullentin to owners and recall. the switch sticks and will not allow you to start the car. | |||
| 12/23/2011 | 16130 | ||
| While driving through a shopping plaza, going about 15mph,the vehicle suddenly shut off, causing the loss of all power assist functions and electrical operation. the electrical came back on-line right away, but the car had to be restarted. the second time it happened was in rush hour traffic, 4 days later. the car was coasting at about 25 mph when it shut down again. | |||
| 04/23/2011 | 8990 | ||
| Tl-the contact owns a 2011 kia sorento. the contact stated that the vehicle stalled while driving 5 mph. the vehicle was jump started the following day and taken to an authorized dealer. the throttle was replaced. the failure had since recurred on an intermittent basis while driving at various speeds. the contact also stated that the alarm system would inadvertently sound. in addition, the contact stated that the vehicle would experience difficulty starting. the vehicle was taken back to the dealer and they were unable to diagnose a failure. the vehicle was not repaired. the failure mileage was 8,990. kmj | |||
| 12/14/2011 | 23000 | ||
| I have had problems with the push to start failing in oct. '10, that was fixed. dec. 12, 2011 am i could not start my car. the push to start did nothing. after trying various options for 15 min i tried again and the car started with the push button and brake appled. i called kia to report it and had the dealership check it out that morning, they found no error codes. i started many more time with no incident until the next problem. dec. 14, 2011am, again i tried to start the car and nothing happened. i could here a small tic as i pressed the start button. i removed my phone and ez pass from the area as suggested by the dealer, nothing. i got a different fob from inside the house, nothing. i stepped out of the car, standing next to it and the car started by itself, no one pressing the button. this is suppose to be impossible as you must press the brake and button for the car to start. no one was in the seat and the key was in my pocket by the open car door. | |||
| 04/23/2011 | 8990 | ||
| Tl-the contact owns a 2011 kia sorento. the contact stated that the vehicle stalled while driving 5 mph. the vehicle was jump started the following day and taken to an authorized dealer. the throttle was replaced. the failure had since recurred on an intermittent basis while driving at various speeds. the contact also stated that the alarm system would inadvertently sound. in addition, the contact stated that the vehicle would experience difficulty starting. the vehicle was taken back to the dealer and they were unable to diagnose a failure. the vehicle was not repaired. the failure mileage was 8,990. kmj | |||
| 12/14/2011 | 23000 | ||
| I have had problems with the push to start failing in oct. '10, that was fixed. dec. 12, 2011 am i could not start my car. the push to start did nothing. after trying various options for 15 min i tried again and the car started with the push button and brake appled. i called kia to report it and had the dealership check it out that morning, they found no error codes. i started many more time with no incident until the next problem. dec. 14, 2011am, again i tried to start the car and nothing happened. i could here a small tic as i pressed the start button. i removed my phone and ez pass from the area as suggested by the dealer, nothing. i got a different fob from inside the house, nothing. i stepped out of the car, standing next to it and the car started by itself, no one pressing the button. this is suppose to be impossible as you must press the brake and button for the car to start. no one was in the seat and the key was in my pocket by the open car door. | |||
| 04/23/2011 | 8990 | ||
| Tl-the contact owns a 2011 kia sorento. the contact stated that the vehicle stalled while driving 5 mph. the vehicle was jump started the following day and taken to an authorized dealer. the throttle was replaced. the failure had since recurred on an intermittent basis while driving at various speeds. the contact also stated that the alarm system would inadvertently sound. in addition, the contact stated that the vehicle would experience difficulty starting. the vehicle was taken back to the dealer and they were unable to diagnose a failure. the vehicle was not repaired. the failure mileage was 8,990. sm. | |||
| 12/14/2011 | 23000 | ||
| I have had problems with the push to start failing in oct. '10, that was fixed. dec. 12, 2011 am i could not start my car. the push to start did nothing. after trying various options for 15 min i tried again and the car started with the push button and brake appled. i called kia to report it and had the dealership check it out that morning, they found no error codes. i started many more time with no incident until the next problem. dec. 14, 2011am, again i tried to start the car and nothing happened. i could here a small tic as i pressed the start button. i removed my phone and ez pass from the area as suggested by the dealer, nothing. i got a different fob from inside the house, nothing. i stepped out of the car, standing next to it and the car started by itself, no one pressing the button. this is suppose to be impossible as you must press the brake and button for the car to start. no one was in the seat and the key was in my pocket by the open car door. | |||
| 04/23/2011 | 8990 | ||
| Tl-the contact owns a 2011 kia sorento. the contact stated that the vehicle stalled while driving 5 mph. the vehicle was jump started the following day and taken to an authorized dealer. the throttle was replaced. the failure had since recurred on an intermittent basis while driving at various speeds. the contact also stated that the alarm system would inadvertently sound. in addition, the contact stated that the vehicle would experience difficulty starting. the vehicle was taken back to the dealer and they were unable to diagnose a failure. the vehicle was not repaired. the failure mileage was 8,990. sm. | |||
| 12/14/2011 | 23000 | ||
| I have had problems with the push to start failing in oct. '10, that was fixed. dec. 12, 2011 am i could not start my car. the push to start did nothing. after trying various options for 15 min i tried again and the car started with the push button and brake appled. i called kia to report it and had the dealership check it out that morning, they found no error codes. i started many more time with no incident until the next problem. dec. 14, 2011am, again i tried to start the car and nothing happened. i could here a small tic as i pressed the start button. i removed my phone and ez pass from the area as suggested by the dealer, nothing. i got a different fob from inside the house, nothing. i stepped out of the car, standing next to it and the car started by itself, no one pressing the button. this is suppose to be impossible as you must press the brake and button for the car to start. no one was in the seat and the key was in my pocket by the open car door. | |||
| 11/01/2011 | 20754 | ||
| The driver side window malfunctioned in the down position. it will not roll up or down. the fuse was checked and appears to be ok. all other windows function properly. | |||
| 07/15/2011 | 1000 | ||
| Tl* the contact owns a 2011 kia sorento. the contact stated that the fuse box panel under the driver seat detached completely, exposing the wires. the vehicle was taken to an authorized dealer three different times for the same failure and the fuse box panel was replaced each time. the technician advised that the front driver seat would need to be replaced because the defect was a manufacturing flaw. the manufacturer was not made aware of the problem. the approximate failure mileage was 1,000. | |||
| 05/30/2011 | 11000 | ||
| Bought new 2011 kia sorento in february and have 11,000 miles on it. i have taken it in several times for the push to start taking a bit to start. it seems as if sometimes it is not going to start. took it in at 8000 miles and they said it was a break sensor and the part was on back order. just got that fixed with 11,000 miles on it. took kia in this week for a noise in the front wheel becuase it sounds like the wheel is going to fall off. problem was not fixed. said kia was working to resolve issue with brake pad but that it was safe for me to drive and that nothing would happen. not to happy about my service not getting taking care of when i take it in. apparently they need to just replace our cars if they can't fix it. i dont appreciate buying a $27,000 car and being told that they are working on a solution. very disappointed in my new kia already having all these problems and only 11,000 miles on it. | |||
| 04/18/2011 | 50 | ||
| We purchased/leased a new 2011 sorento v6 and almost immediately started experiencing the occassional hesitation problem when pulling into traffic from a stop. on a couple occasions it put us in a very dangerous situation as we were crossing 2 lanes of traffic. took the vehicle to courtesy kia in brandon fl. 4 times, they could not duplicate the problem. finally they got us a 2012 near identical sorento v6, and on the 3rd day had the same experience w/50 miles on the vehicle. we now have 500+ on it and have had a total of 7 similar situations. the dealership says i'm the only one experiencing this and that they aren't aware of the problem, although i talked w/a customer of their's w/a 2011 sorento and he said he and his wife have the same issues w/their's. we are very disappointed with this situation, but other than that we like the vehicle & get lots of compliments on it, but i am also letting others know of our experiences. its our first venture from gm, and it will likely be our last. additionally, the 2011 was getting the advertised fuel mileage, the 2012 has not gotten any better than 17.5 on the highway or in town. when we turned in the 2011 they charged me $2,500 (money that we were to get back from kia in the deal) which i thought was really out of line. i admit we put 5,000 miles on it but $.50 per mile is a bit much, plus i had added heat & lumbar in the seats and tinted windows. this is truly a serious safety issue and very disappointing. i can't help but wonder what kia & the dealerships will do when some is seriously hurt or killed as a result of this problem that they can't find or even admit is happening.!? jj (note: the vin provided is for the 2012 kia sorento) | |||
| 06/04/2011 | 645 | ||
| While coming to a stop, the vehicle down-shifted hard and the engine started to sputter like it was going to cut off. took to dealer and they found p0748- pressure control solenoid a electrical fault. they performed a reprogram of tsm per tsb# tra038. drove off lot and it shifted hard three times on way home. dealer said it would take 100 miles for the computer to re-learn my driving for best fuel mileage. drove to work (shifted hard 5 times) and drove to run errands. while on errands the vehicle shifted down hard and engine sputtered while slowing down in traffic. then, when releasing the brake and pressing the accelerator, the vehicle rpm/ tach went up but the vehicle wouldn't go. after stepping back on the brake and waiting 2-3 seconds i tried to move again and it did. i took the car back to dealer directly and while stopping to turn into dealer it shifted hard, engine sputtered and it again would not move ( only engine rpm's turned up). it did finally move and i was able to pull into the parking lot. now the manufacturer is replacing the transmission because to their admission they do not know what is wrong with the vehicle. nearly stranded on a five lane 35 mph road could be physically dangerous but a highway could be fatal. an evasive maneuver with this vehicle, requiring stopping and starting quickly is not an option if you can't drive during normal conditions stopping and starting. | |||
| 04/18/2011 | 50 | ||
| We purchased/leased a new 2011 sorento v6 and almost immediately started experiencing the occassional hesitation problem when pulling into traffic from a stop. on a couple occasions it put us in a very dangerous situation as we were crossing 2 lanes of traffic. took the vehicle to courtesy kia in brandon fl. 4 times, they could not duplicate the problem. finally they got us a 2012 near identical sorento v6, and on the 3rd day had the same experience w/50 miles on the vehicle. we now have 500+ on it and have had a total of 7 similar situations. the dealership says i'm the only one experiencing this and that they aren't aware of the problem, although i talked w/a customer of their's w/a 2011 sorento and he said he and his wife have the same issues w/their's. we are very disappointed with this situation, but other than that we like the vehicle & get lots of compliments on it, but i am also letting others know of our experiences. its our first venture from gm, and it will likely be our last. additionally, the 2011 was getting the advertised fuel mileage, the 2012 has not gotten any better than 17.5 on the highway or in town. when we turned in the 2011 they charged me $2,500 (money that we were to get back from kia in the deal) which i thought was really out of line. i admit we put 5,000 miles on it but $.50 per mile is a bit much, plus i had added heat & lumbar in the seats and tinted windows. this is truly a serious safety issue and very disappointing. i can't help but wonder what kia & the dealerships will do when some is seriously hurt or killed as a result of this problem that they can't find or even admit is happening.!? jj (note: the vin provided is for the 2012 kia sorento) | |||
| 06/04/2011 | 645 | ||
| While coming to a stop, the vehicle down-shifted hard and the engine started to sputter like it was going to cut off. took to dealer and they found p0748- pressure control solenoid a electrical fault. they performed a reprogram of tsm per tsb# tra038. drove off lot and it shifted hard three times on way home. dealer said it would take 100 miles for the computer to re-learn my driving for best fuel mileage. drove to work (shifted hard 5 times) and drove to run errands. while on errands the vehicle shifted down hard and engine sputtered while slowing down in traffic. then, when releasing the brake and pressing the accelerator, the vehicle rpm/ tach went up but the vehicle wouldn't go. after stepping back on the brake and waiting 2-3 seconds i tried to move again and it did. i took the car back to dealer directly and while stopping to turn into dealer it shifted hard, engine sputtered and it again would not move ( only engine rpm's turned up). it did finally move and i was able to pull into the parking lot. now the manufacturer is replacing the transmission because to their admission they do not know what is wrong with the vehicle. nearly stranded on a five lane 35 mph road could be physically dangerous but a highway could be fatal. an evasive maneuver with this vehicle, requiring stopping and starting quickly is not an option if you can't drive during normal conditions stopping and starting. | |||
| 11/26/2010 | 3080 | ||
| 2011 kia sorento driver side window stopped working instantly without warning. window is rolled down, no indications of it going bad. bought in march 2010, went out nov 26, 2010 in parking lot. no adverse weather, no adverse driving. barely roll windows down while had it. bought brand new. no accidents or damages to vehicle area. | |||
| 06/03/2010 | 725 | ||
| Tl- the contact owns a 2011 kia sorento. when the contact started the vehicle she noticed a loud clunking sound coming from the engine. the vehicle was taken to the dealership where the contact was informed that the computer is not completing the diagnostic test before the starter engages and the vehicle can not be serviced for the problem. the contact has noticed the failure since the day is was purchased. the current and failure mileages was 725. bml | |||
| 03/19/2010 | 1500 | ||
| Tl*the contact owns a 2011 kia sorento. the vehicle was equipped with a push button start/smart key. upon exiting the vehicle, the contact noticed that the vehicle began to drift forward. the vehicle was never shifted into park but due to the push button/smart keys, the vehicle shut off. the contact was able to get back into the vehicle to use the smart key and shift into park in order to stop the vehicle from moving. the vehicle was taken to an authorized dealer where the contact was informed that the vehicle was designed to behave that way and that there was no other type of key available as an alternative. the vin was unavailable when the complaint was filed. the failure mileage was approximately 1,500. the current mileage was approximately 3,000. | |||