Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ENGINE | |||
| 11/26/2010 | 8000 | 1 | |
| I was stopped at red light when all warning lights came on. started through intersection when car died in middle of busy intersection. had to have car towed. was told they found code p2110 limp home mode. this could be potentially very dangerous if it occured on interstate. *tr | |||
| 11/15/2011 | 18000 | 1 | |
| I own a 2012 4 cylinder kia sorento. i bought it new in nov 2011. had it about 8 months and was driving up a hill with traffic behind me and it just stopped....had to let traffic around me and then let off brake to coast back down hill until i got to a place i could pull in. took it to local dealership...transmission issues-had to get new one...dealership kept it over a week.less than 2 weeks later my husband was driving up a hill and again same type of problems and was told by dealership i needed another transmission....it's been at dealership 1/2 a week and not sure when i'll get it back. *tr | |||
| 11/26/2010 | 8000 | ||
| I was stopped at red light when all warning lights came on. started through intersection when car died in middle of busy intersection. had to have car towed. was told they found code p2110 limp home mode. this could be potentially very dangerous if it occured on interstate. | |||
| 11/15/2011 | 18000 | 1 | |
| I own a 2012 4 cylinder kia sorento. i bought it new in nov 2011. had it about 8 months and was driving up a hill with traffic behind me and it just stopped....had to let traffic around me and then let off brake to coast back down hill until i got to a place i could pull in. took it to local dealership...transmission issues-had to get new one...dealership kept it over a week.less than 2 weeks later my husband was driving up a hill and again same type of problems and was told by dealership i needed another transmission....it's been at dealership 1/2 a week and not sure when i'll get it back. *tr | |||
| 11/26/2010 | 8000 | ||
| I was stopped at red light when all warning lights came on. started through intersection when car died in middle of busy intersection. had to have car towed. was told they found code p2110 limp home mode. this could be potentially very dangerous if it occured on interstate. | |||
| 11/15/2011 | 18000 | ||
| I own a 2012 4 cylinder kia sorento. i bought it new in nov 2011. had it about 8 months and was driving up a hill with traffic behind me and it just stopped....had to let traffic around me and then let off brake to coast back down hill until i got to a place i could pull in. took it to local dealership...transmission issues-had to get new one...dealership kept it over a week.less than 2 weeks later my husband was driving up a hill and again same type of problems and was told by dealership i needed another transmission....it's been at dealership 1/2 a week and not sure when i'll get it back. | |||
| 11/21/2012 | 22000 | ||
| Tl* the contact owns a 2012 kia sorento. the contact stated that while driving 60 mph the vehicle stalled. the vehicle was merged to the side of the road and then towed to a dealer for diagnosis. the technician stated that the engine locked up and as a result, it would need to be replaced. the vehicle was in the process of being repaired. the manufacturer was notified but offered no assistance. the failure and current mileage was 22,000. | |||
| 11/21/2012 | 22000 | ||
| Tl- the contact owns a 2012 kia sorento. the contact stated that while driving 60 mph the vehicle stalled. the vehicle was merged to the side of the road and then towed to a dealer for diagnosis. the technician stated that the engine locked up and as a result, it would need to be replaced. the vehicle was in the process of being repaired. the manufacturer was notified but offered no assistance. the failure and current mileage was 22,000. pmb | |||
| 11/21/2012 | 22000 | ||
| Tl- the contact owns a 2012 kia sorento. the contact stated while driving 60 mph the vehicle stalled. the vehicle was steered to the side of the road and then towed to a dealer for diagnosis. the initial report from the dealer was that the engine locked up and it would need to be replaced. the vehicle was in the process of being repaired. the manufacturer was notified but offered no assistance. the failure and current mileage was 22,000. dt | |||
| 08/12/2012 | 11000 | 1 | |
| On 08/12/12 while driving in cruise control at approximately 72-74 mph, i eased out into the passing lane to put myself behind someone going faster. the car suddenly downshifted and accelerated with maximum throttle. i touched the brake pedal moderately to disconnect the cruise control. the car continued at maximum acceleration and in the passing gear. i then applied the brakes with great vigor and the cruise control disconnected and the vehicle slowed down. after a short while i reactivated the cruise control and drove about 60 miles without any further malfunction. i presented the car to the kia dealer service advisor. the car was checked and i was told they could find nothing wrong with the cruise control. i asked them if they reported these very dangerous observations to kia or nhtsa. they said no they never do. incidental to this event, i had an engine malfunction light on 7/25/12. i took it in for service the next day and told it was a transmission heat sensor. a part was ordered and i was told to drive the car normally. within several days, i became aware the cruise control was not activating when driving the first time in a day. but if the engine was stopped and restarted, the cruise control worked normally. i duplicated this 3 distinct times exactly as written. the service department was not able to link the difficulty to anything they had seen or read, they summerized it may have been a brake light sensor that failed but the computer dispelled that notion. *tr | |||
| 08/12/2012 | 11000 | ||
| On 08/12/12 while driving in cruise control at approximately 72-74 mph, i eased out into the passing lane to put myself behind someone going faster. the car suddenly downshifted and accelerated with maximum throttle. i touched the brake pedal moderately to disconnect the cruise control. the car continued at maximum acceleration and in the passing gear. i then applied the brakes with great vigor and the cruise control disconnected and the vehicle slowed down. after a short while i reactivated the cruise control and drove about 60 miles without any further malfunction. i presented the car to the kia dealer service advisor. the car was checked and i was told they could find nothing wrong with the cruise control. i asked them if they reported these very dangerous observations to kia or nhtsa. they said no they never do. incidental to this event, i had an engine malfunction light on 7/25/12. i took it in for service the next day and told it was a transmission heat sensor. a part was ordered and i was told to drive the car normally. within several days, i became aware the cruise control was not activating when driving the first time in a day. but if the engine was stopped and restarted, the cruise control worked normally. i duplicated this 3 distinct times exactly as written. the service department was not able to link the difficulty to anything they had seen or read, they summized it may have been a brake light sensor that failed but the computer dispelled that notion. | |||
| 08/09/2012 | 17000 | ||
| Tl-the contact owns a 2012 kia sorento. the contact was driving 20 mph when the vehicle stalled without warning. there were no warning lights illuminating. the engine was turned off and then restarted within ten minutes. the dealer was notified and the contact was waiting on a return call. the manufacturer was not notified. the failure mileage was 17,000. kmj | |||
| 08/09/2012 | 17000 | ||
| Tl-the contact owns a 2012 kia sorento. the contact stated while coming to a stop at 20 mph the vehicle stalled. there were no warning lights illuminating. the engine was turned off and then restarted backup within ten minutes. the dealer was notified and the contact was waiting on a return call. the manufacturer was not notified. the failure mileage was 17,000. mw | |||
| ENGINE AND ENGINE COOLING | |||
| 02/06/2012 | 2000 | ||
| While turning onto busy street, engine stalled in middle of street. brake and gas peddles were depressed at same time. must have foot completely off brake when accelerating from stop or vehicle will stall and not advance forward. happens almost every time both are pressed at same time. | |||
| 12/01/2011 | 3200 | ||
| Tl - the contact owns a 2012 kia sorento v6. the contact stated that while driving 10 mph, the vehicle stalled without warning. the contact mentioned that he was able to restart the vehicle almost immediately after the failure. in addition, he mentioned that the failure recurred approximately 13 - 15 times since he had purchased the vehicle. the vehicle was taken to the dealer who was not able to diagnose the failure but advised the contact that what the vehicle was exhibiting was normal when the accelerator and brake pedal were depressed simultaneously. the manufacturer was made aware of the failure who verified the dealer's advisement and did not provide any additional assistance. the vehicle was not repaired. the failure mileage was 3,200 and the current mileage was 6,000. kmj | |||
| 03/19/2012 | 6000 | ||
| Tl-the contact owns a 2012 kia sorento. the contact stated that the vehicle stalled. the contact was able to successfully restart the vehicle after numerous attempts. the vehicle was then taken to an authorized dealer and the contact was informed that the failure may be related to the electronic system. the dealer stated that the key might have disconnected from the vehicle and caused the failure. the vehicle was in the process of having the key synchronized with the electrical system. the manufacturer was not made aware of the failure. the failure mileage was 6,000. kmj | |||
| 12/01/2011 | 3200 | ||
| Tl - the contact owns a 2012 kia sorento v6. the contact stated that while driving 10 mph, the vehicle stalled without warning. the contact mentioned that he was able to restart the vehicle almost immediately after the failure. in addition, he mentioned that the failure recurred approximately 13 - 15 times since he had purchased the vehicle. the vehicle was taken to the dealer who was not able to diagnose the failure but advised the contact that what the vehicle was exhibiting was normal when the accelerator and brake pedal were depressed simultaneously. the manufacturer was made aware of the failure who verified the dealer's advisement and did not provide any additional assistance. the vehicle was not repaired. the failure mileage was 3,200 and the current mileage was 6,000. kmj | |||
| 03/19/2012 | 6000 | ||
| Tl-the contact owns a 2012 kia sorento. the contact stated that the vehicle stalled. the contact was able to successfully restart the vehicle after numerous attempts. the vehicle was then taken to an authorized dealer and the contact was informed that the failure may be related to the electronic system. the dealer stated that the key might have disconnected from the vehicle and caused the failure. the vehicle was in the process of having the key synchronized with the electrical system. the manufacturer was not made aware of the failure. the failure mileage was 6,000. kmj | |||
| 12/01/2011 | 3200 | ||
| Tl - the contact owns a 2012 kia sorento v6. the contact stated that while driving 10 mph, the vehicle stalled without warning. the contact mentioned that he was able to restart the vehicle almost immediately after the failure. in addition, he mentioned that the failure recurred approximately 13 - 15 times since he had purchased the vehicle. the vehicle was taken to the dealer who was not able to diagnose the failure but advised the contact that what the vehicle was exhibiting was normal when the accelerator and brake pedal were depressed simultaneously. the manufacturer was made aware of the failure who verified the dealer's advisement and did not provide any additional assistance. the vehicle was not repaired. the failure mileage was 3,200 and the current mileage was 6,000. kmj | |||
| 03/19/2012 | 6000 | ||
| Tl-the contact owns a 2012 kia sorento. the contact stated that the vehicle stalled. the contact was able to successfully restart the vehicle after numerous attempts. the vehicle was then taken to an authorized dealer and the contact was informed that the failure may be related to the electronic system. the dealer stated that the key might have disconnected from the vehicle and caused the failure. the vehicle was in the process of having the key synchronized with the electrical system. the manufacturer was not made aware of the failure. the failure mileage was 6,000. kmj | |||
| 12/01/2011 | 3200 | ||
| Tl - the contact owns a 2012 kia sorento v6. the contact stated that while driving 10 mph the vehicle stalled without any warnings. the contact mentioned that he was able to start the vehicle almost immediately after the failure occurred. also, he mentioned that the failure occurred approximately 13 - 15 times since he bought the vehicle. the vehicle was taken to the dealer who was not able to diagnosed the failure but stated that it was normal for this to happen when the accelerator and brake pedal were depress at the same time. the manufacturer was made aware of the failure who verified what the dealer stated and did not any additional assistance. the vehicle was not repaired. the failure mileage was 3,200 and current mileage was 6,000. pm | |||
| 03/19/2012 | 6000 | ||
| Tl-the contact owns a 2012 kia sorento. the contact stated that the vehicle stalled while parked. the contact was able to successfully restart the vehicle after numerous attempts. the vehicle was then taken to an authorized dealer and the contact was informed that the failure may be related to the electronic system. the dealer stated that the key might have disconnected from the vehicle and caused the failure. the vehicle was in the process of having the key synchronized with the electrical system. the manufacturer was not made aware of the failure. the failure mileage was 6,000. sm. | |||
| 09/03/2011 | 233 | ||
| The 2012 kia sorento lx awd was purchased new with 233 miles on it. the vehicle's automatic transmission regularly hesitates to up-shift during smooth acceleration while under normal driving conditions (flat roads, cruising speeds), causing the engine to hang in the 3500+ rpm range. when the car has finished accelerating and has reached cruising speed, my foot backs off the accelerator pedal and it still does not up-shift or even coast. instead, the vehicle drastically decelerates as the engine rpms drop because the transmission remains in the same gear when my foot leaves the accelerator, rather than up-shifting to the next gear. i have driven countless automatic transmission vehicles over the years and have never experienced this phenomenon prior to owning this vehicle. i don | |||
| 12/07/2011 | |||
| I have a 2012 kia sorento. bought with 114 miles on it. i have the automatic transmission, ex awd model w/power shifting. i noticed after driving my car shortly after purchasing that the car would not shift when it should. rpms would reach up to 4000 and the car still would not shift. i have to manual shift the car into the next gear since my automatic transmission has trouble. if i wanted a standard transmission - i would have purchased one. | |||
| 06/01/2011 | 100 | ||
| The problem i am having is intermittent. when i push the start button sometimes the car the lunges backwards while the car is still in park it only does this when i am starting the car. it also makes an audible noise at the same time it is buck jumping. i have taken it to the dealer several times an on the first visit they heard the noise and figured it was the starter. they put in a new starter and i am still having this problem. the transmission also seems to slip during city driving but it is very subtle. now after about the fifth time being in the shop every time they say they can't reproduce my description of the problem to make a diagnosis so they can't fix it. however, they have already heard the problem because they put in a new starter and told me if the problem persists to bring it back. on one of the visits they rewired the electrical parts to see if it was an electrical problem and it was not. i am afraid that one of these days the car is actually going to move out of park and hit something. every time i push the start button i hold my breath and go stiff because when it acts up the whole car jumps backwards as if it is trying to shift itself in reverse and the noise was described as the starter is hitting the flywheel or some other terminology i can't recall. i always pick my car up from them without it being repaired because they continue to say they were unable to reproduce the problem, but how is it that as soon as the same day of picking my car up or within the next few days my car starts jumping when i push the start button. the dealership has kept my car a full week on more than one visit and the mechanic has put as many as 85 miles on it starting it frequently and you guessed it - has not been able to reproduce the problem!!!!! somebody is not forthcoming with the truth. | |||