Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| POWER TRAIN | |||
| 09/10/2012 | 20 | 1 | |
| I purchased 2013 kia sorento 2.4 gdi last month. it vibrates and shakes at idle speed from day one. i was told by sales person that it will stop after driving for few miles. now i have 1500 miles on it but it continues to vibrate at idle speed whether in gear or in park position. i called the dealership they say there was software upgrade for certain manufacture dates but it doesn't look like it applies to me based on my purchase date. but they say bring it in and we will check it. i am planning to go this week. searching the web, it looks like lot of people have this issue. i hope it brings attention to kia motors and they provide some fix. *tr | |||
| 09/03/2012 | 1900 | 1 | |
| The vehicle shakes whenever it's idling in drive and while your braked. . i took to my kia dealership who said they are aware of the problem to bring it in. i brought it in they had it for 20 minutes and said its all set. well let me tell you it's not fixed! i called and old he dealership and now i have to bring it in again. the vibration only goes away if when you come to a stop and put the shifter in neutral. *tr | |||
| 08/26/2012 | 584 | 1 | |
| We leased a 2013 kia sorrento on 8/11/2012. vehicle had 4 miles when paperwork was done. on 8/25/2012 the check engine light came on. on 8/26/2012 the engine revved to 6,500 rpm when we were going 20 mph. there was a large bang. i took in to the dealer on 8/27/2012. i was told a new transmission needed to be installed after 2 days of diagnostics. we now have been without the vehicle for almost as long as we have had the vehicle. i am told it will not be ready until at least this wednesday. i frankly feel uncomfortable in taking the vehicle back in this condition. i have been told several times that i would be receiving a call from the national customer service desk at kia. no call has ever come. we have received no calls from kia's consumer affairs group though told repeatedly that such would occur. *tr | |||
| 08/26/2012 | 584 | ||
| We leased a 2013 kia sorrento on 8/11/2012. vehicle had 4 miles when paperwork was done. on 8/25/2012 the check engine light came on. on 8/26/2012 the engine reved to 6,500 rpm when we were going 20 mph. there was a large bang. i took in to the dealer on 8/27/2012. i was told a new transmission needed to be installed after 2 days of diagnostics. we now have been without the vehicle for almost as long as we have had the vehicle. i am told it will not be ready until at least this wednesday. i frankly feel uncomfortable in taking the vehicle back in this condition. i have been told several times that i would be receiving a call from the national customer service desk at kia. no call has ever come. we have received no calls from kia's consumer affairs group though told repeatedly that such would occur. | |||