Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| UNKNOWN OR OTHER | |||
| 03/09/2013 | 2453 | ||
| My husband and i were driving down the freeway when we heard a loud bang and felt the glass from the sunroof of our 2013 kia sorento sx fall on us and into the vehicle. it was a sunny day and about 50 degrees outside at the time. while the sun shade had been pulled back slightly to let in some sunshine, the sun roof itself was closed. | |||
| 09/10/2012 | 20 | ||
| I purchased 2013 kia sorento 2.4 gdi last month. it vibrates and shakes at idle speed from day one. i was told by sales person that it will stop after driving for few miles. now i have 1500 miles on it but it continues to vibrate at idle speed whether in gear or in park position. i called the dealership they say there was software upgrade for certain manufacture dates but it doesn't look like it applies to me based on my purchase date. but they say bring it in and we will check it. i am planning to go this week. searching the web, it looks like lot of people have this issue. i hope it brings attention to kia motors and they provide some fix. | |||
| 09/06/2012 | 1200 | ||
| The front portion of the panaramic sunroof on my kia sorento 2013 exploded while i was driving the car. i did not see anything coming towards the car that could have hit the sunroof. the days was approx 90 degrees and the car had been housed in an interior garage all day. i had been driving for about 15 minutes, i did not go through an underpass before the incident, my speed was approx 50 mph. the sunroof was partially open at the time. there was a very loud sound then shards of glass everywhere. i pulled over immediately and did not see anything on top of the car that would indicate it was hit by something. i had minor cuts and after clearing the glass drove it right back to the dealer. it's repaired now but thought i would post since there is an investigation into a hyundai model with a similar problem. | |||
| 06/15/2012 | 600 | ||
| Tl- the contact owns a 2013 kia sorento. the contact stated that when the vehicle was idling, he felt a shimmy through the steering wheel. the vehicle was taken to the dealer and the vehicle was repaired but the contact was unsure of what exact repairs were completed. the manufacturer was contacted. the failure mileage was 600 and the current mileage was 2,400. kmj | |||
| 06/15/2012 | 600 | ||
| Tl- the contact owns a 2013 kia sorento. the contact stated while the vehicle is idling he feels a shimmy through the steering wheel. the vehicle was taken to the dealer. the vehicle was repaired but the contact is unsure of what exact repairs were completed. the manufacturer was contacted. the failure mileage was 600 and the current mileage was 2,400. mh | |||
| 08/26/2012 | 584 | ||
| We leased a 2013 kia sorrento on 8/11/2012. vehicle had 4 miles when paperwork was done. on 8/25/2012 the check engine light came on. on 8/26/2012 the engine reved to 6,500 rpm when we were going 20 mph. there was a large bang. i took in to the dealer on 8/27/2012. i was told a new transmission needed to be installed after 2 days of diagnostics. we now have been without the vehicle for almost as long as we have had the vehicle. i am told it will not be ready until at least this wednesday. i frankly feel uncomfortable in taking the vehicle back in this condition. i have been told several times that i would be receiving a call from the national customer service desk at kia. no call has ever come. we have received no calls from kia's consumer affairs group though told repeatedly that such would occur. | |||