Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| ELECTRICAL SYSTEM - BATTERY - CABLES | |||||
| TSB-020 | 11/01/2011 | 10042589 | Kia: pertaining to information on some vehicles, the battery cable terminal will replace the positive (+) and the negative (-). *pe | 12/20/2011 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ELECTRICAL SYSTEM | |||
| 01/20/2013 | 6850 | ||
| Started car sunday at 1:30 pm. notices gas guage needle was below empty. backed out of parking space, put the car into drive - no instrumentation at all. tach at o, temp gage at o, fuel gage below empty. sut off ignition and restarted engine - still no instrumentation drove slowly to nearest gas station to fill tank (i did not remember but i never lat the tank get below 1/4 full) too 2.6 gallons to fill. speedometer ao odometers not working. only dashboard light working is temp (outside) and the econ light. made an appointment with university kia - huntsville, al - left car after describing problem. the call monday pm said they were unable to determine the problem and since it was mlk day there was no tech suppert avialable - need to keep car overnight. no loaner could be authorized. u. kia called tuesday pm at 1:30 said they rebooted the computer and the gagues appear working but they probably would fail. kia tech services were to order and instrument cluster from korea as there were none in the us. would take several weeks to obtain and reprogram. i requested a loaner from the service manager but he could not authorize one. i requested he elevate the request ot the dealership owner or to kia management. he (john u. kia service person) said he would forward my request and call me tomorrow (wednesday) this is just not an acceptable level of service. i cannot be without a vehicle for several weeks - especially since this is a major failure in a new auto that they are not prepared to repair quickly. | |||
| 12/06/2011 | 3000 | ||
| Tl-the contact owns a 2012 kia soul. the contact stated the blower, which operated the air conditioner and defroster, malfunctioned. the windows did not defrost and impaired the field of vision. the contact took the vehicle to a dealer. the dealer replaced the under wire cable and the blower system, but none of the repairs remeded the failure. the contact also notified the manufacturer and filed a complaint. the failure mileage was 3,000. sm. | |||
| 12/06/2011 | 3000 | ||
| Tl-the contact owns a 2012 kia soul. the contact stated the blower to operate the air conditioner and defroster had malfunctioned. the contact stated the windows do not defrost and impair the contact vision. the contact took the vehicle to a dealer. the dealer replaced the under wire cable and the blower system but none of the repairs remedy the issue. the contact called the manufacturer and filed a complaint. the failure mileage was 3,000. jo | |||
| ELECTRICAL SYSTEM - INSTRUMENT PANEL | |||
| 07/02/2012 | 1 | 12/18/2011 | |
| 2012 kia soul. consumer states that the instrument panel could not be seen. *kb the consumer stated kia needs to change the background color of its instruments to white letters over a blue background. the consumer stated it was hard to see, the red needles on a black background. *jb | |||