Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| UNKNOWN OR OTHER | |||
| 01/20/2013 | 6850 | ||
| Started car sunday at 1:30 pm. notices gas guage needle was below empty. backed out of parking space, put the car into drive - no instrumentation at all. tach at o, temp gage at o, fuel gage below empty. sut off ignition and restarted engine - still no instrumentation drove slowly to nearest gas station to fill tank (i did not remember but i never lat the tank get below 1/4 full) too 2.6 gallons to fill. speedometer ao odometers not working. only dashboard light working is temp (outside) and the econ light. made an appointment with university kia - huntsville, al - left car after describing problem. the call monday pm said they were unable to determine the problem and since it was mlk day there was no tech suppert avialable - need to keep car overnight. no loaner could be authorized. u. kia called tuesday pm at 1:30 said they rebooted the computer and the gagues appear working but they probably would fail. kia tech services were to order and instrument cluster from korea as there were none in the us. would take several weeks to obtain and reprogram. i requested a loaner from the service manager but he could not authorize one. i requested he elevate the request ot the dealership owner or to kia management. he (john u. kia service person) said he would forward my request and call me tomorrow (wednesday) this is just not an acceptable level of service. i cannot be without a vehicle for several weeks - especially since this is a major failure in a new auto that they are not prepared to repair quickly. | |||
| 10/03/2012 | 12800 | ||
| I was taking my aunt to the doctors office, she is older and forgot to attach her seat belt. i happened to look over and pulled over so she could attach her belt. however, there was no warning light or buzzer to indicate that the passenger seat belt was not attached. i took my car to the local dealer and they were amazed that there was no warning. after checking my car and another kia of the same year, i was advised that none of the kia souls have a warning system for the front passenger seat. is this a mistake by kia or are they not required to have an alarm indicating that the passenger seat belt is not engaged? the driver seat warning does work properly. | |||
| 09/13/2012 | 1200 | ||
| I bought a 2012 kia soul from capital city kia in montpelier, vermont just over a month ago. it had 600 miles on it. after two weeks of driving it very seldom, it stopped oporating while i was driving it and i had it towed to the nearest kia dealership. they kept it there for a couple hours and worked on it while i waited and then sent me on my way. they said it was just loose connections. a half an hour later the car quite while i was driving again and i had to have it towed again. they kept the car for diagnostics. i was frustrated and afraid to drive the car without some reassurance that it was truly fixed. they said they did everything they could. i left with the car and went into a store for a half of an hour and when i went to drive home, it died again. this time they sent their most experienced technicians to me who experienced starting it up and then having it die again. they had to have it towed again. upon picking it up after it was worked on, i was told that it was a specific thing( don;t know what it was or how to explain) and that it was set to go. yesterday, while i was out running errands it died while i was driving it for again. kia in williston said they would take it in but i would have to get ride home, so i asked to have it toed to where i bought it in montpelier and stated that i would not drive the car ever again, citing the danger of having it quit again and this time in a dangerous place and at a dangerous speed. capital city has agreed to replace the car with a 2013, with higher payments. i do not want that. i do not want to have a car from kia, as i feel that their product is inferior and their service is unsatisfactory. i would like my money back and i would like that car to be destroyed so that no one else will every be in danger while driving it. | |||
| 02/28/2012 | |||
| Flat tire. kia service claimed a metal shard. problem is same thing occurred again 06/06/2012. flat tire. kia service claimed a metal shard. this is occurring in regular traffic, not construction etc. conclusion: tires aren't safe. | |||
| 09/27/2011 | |||
| Vehicle suffered sudden loss of performance, would only accelerate sluggish, rpm would not go beyond 2500 rpm, had to get vehicle towed to dealership, lost driveability | |||