Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| EQUIPMENT | |||
| 05/01/2005 | 1 | 12/01/2002 | |
| The remote control completely stop opening the drivers door. landrover was not receptive to my complaints. the regional guys still have not return my call about the matter. *nm | |||
| EQUIPMENT - ELECTRICAL - AIR CONDITIONER | |||
| 12/07/2006 | 73888 | 8 | 10/30/2002 |
| In october of 2002 my husband and i purchased a 2002 freelander from landrover north dade of florida. the car was in the showroom with minimal miles. within three(3) days of purchase we returned the car because it shook violently after reaching a speed of 50 mph. i must admit the dealership advised us of some type of malfunction and offered us an exact replacement freelander. at that point we should have asked for a refund of our cash payment and left landrover alone. it has been a completely expensive nightmare diving this lemon with its myriad of problems: repeated overheating, loss of power without warning (often times resulting in close call situations, replaced brakes and rotor (lost count), not to mention an air conditioner unit that only works on full power(imagine that in florida). at present, the vehicle is at an authorized landrover repair shop because the warranty has ended. the landrover dealership has been negligent even rude when approached regarding all these mechanical defects. two weeks out of every two to three months, my young children and i are without transportation and at least $800.00 minimum, each time. most importantly however is my fear to drive the car at all, and to add insult to injury, we are offered $3000.00 by carmax when we attempted to sell them a car we purchased for over $30,000. with 73k miles. *nm | |||
| 06/01/2002 | |||
| A/c unit is not adequate to cool car without being able to turn off reicrculation button, as per owner's manual reccomondations. does not allow proper ventilation and could possibly cause driver fatigue during long haul operations due to lack of fresh air being introduced into the cabin. also on hotter/sunny days you must keep fan turned up to a high level in order to gain any cooling affect thus causing noise fatigue. system is overall ineefective and has been verified by several owners on bbs's. have had system checked by dealer for proper operation and it checked out ok.*ak | |||
| 05/31/2002 | |||
| When turning on air conditioner water sprayed out through the vents. vehicle was taken to dealer, but situation is not remedied. please add further details.*ak | |||
| EQUIPMENT - ELECTRICAL - NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM) | |||
| 09/16/2006 | 21000 | 6 | 11/17/2004 |
| I purchased this suv with only 14,000 on it with the remaining factory warranty. at 21,000 the suv engine left me stranded on the interstate 2 hours from home. it had to be towed. land rover fixed it, $13,000 they found metal shavings in the engine at 21,000 miles. the warranty covered the engine, but they charged me $80 for an oil change~ you have to put new oil in a new engine~~but they made me pay for the oil! they navigation system screen went black and keeps going off, they said the warranty would pay for it, never heard back and the warranty is out last month. they fixed a recall on the carb the last oil change. the brakes ground down to the rotors, had to replace them at 20,000. new engine left me stranded in another state with my little girl in the middle of no where with no cell service. needed towed again. the anti-freeze hose had come loose from engine, caused it to shut down...had to fix, no warranty,car had 52,000 miles (2,000 over) last week i was taking my daughter to school and smelled gasoline very strongly, after having to idle in behind the buses in front of her school. with children walking by, and blocked in by another mom, it nearly exploded! the gas gauge had went down 1/2 tank, it started to smoke and nearly got fire. they said i was very lucky to have not been in a fire with my daughter. over 3/4 tank of gas had leaked out under the hood of the suv and if something would have sparked it, my daughter & i would not be here, and maybe not the children in front of the school standing by buses or on bus next to suv. they also found oil plug was leaking after land rover dealer changed oil at $80 and never put seal back on plug. almost burnt engine up again. right now it is sitting at repair shop, land rover accidentally sent them a wheel bearing last week instead of the part to fix gas leak, i have a rental car for over 1 week now. i have no idea how much the cost will be to get it fixed this time, i'm pretty much screwed. *nm | |||
| EQUIPMENT - ELECTRICAL - RADIO/TAPE DECK/CD ETC. | |||
| 07/27/2003 | 0 | 08/29/2002 | |
| I purchased my 2002 landrover in aug 02. since then it has been in the shop for over 30 days for repair work to the stereo, sunroof, throttle assemby, tranction control warning light, passenger window breaking, etc. however, i was most disturbed to learn that landrover is finding out, as quoted by two dealerships, that the breaks need to be replaced every 12000 miles becasue the vehicle is too heavy for the pads used during manufacturing. landrover north america has provided no relief in this matter and maintains that it is my personal driving habits that are responsible and this is a normal wear and tear item. i have owned several other suvs and have never had to replace breaks even up to 70,000 miles driving on moutain roads. i believe landrover na has a personnel responsibility to disclose the additional cost of $300 that each customer has to pay every 12k miles for break in addition to the $350 they have to pay for their scheduled service every 12k miles. i doubt they would sell another vehicle. even the service manager at the dealership that services my car admitted he wouldn't by one either. | |||