Lexus Es 2007
Model Es made in 2007 by Lexus got 32 consumer complains there are 2 investigations as well as 2 service bulletins. Consumer complaints with reference, among others things, to exterior lighting, structure and unknown or other. Technical service bulletines regarding power train. The car had one investigation (vehicle speed control). The car has one 3.5 engine.
Model 2007
| Engine [L] | Cylinders | Transmission | Drive | Estimate MPG (city/highway/combined) | Unadjusted MPG (city/highway/combined) | Fuel | Fuel cost | Class | Release date |
|---|---|---|---|---|---|---|---|---|---|
| 3.5 | 6 | Semiautomatic, 6 gears | F | 21/30/25 | 23.8/38.3/28.6873 | Premium | 1710 | MIDSIZE CARS |
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| POWER TRAIN - AUTOMATIC TRANSMISSION | |||||
| SB-0001-11 REV1 | 01/06/2011 | 10037625 | Ready | 05/31/2011 | |
| SB-0001-11 REV1 | 01/06/2011 | 10037625 | Lexus: information on an improved transmission fluid. *rm | 05/31/2011 | |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| VEHICLE SPEED CONTROL | ||||||
| EA07010 | TOYOTA MOTOR CORPORATION | 08/08/2007 | 10/11/2007 | UNWANTED ACCELERATION, FLOOR MAT | 07E082000 | |
| The driver side floor mat will not interfere with the throttle pedal if properly secured using the retaining hooks provided by toyota.however, if the all weather mat is unsecured and moves forward from its intended position it can entrap the throttle pedal at the fully open position after it has been depressed.this can happen regardless of whether or not another mat (carpet) is underneath.when this occurs, some operators react by applying the brake pedal multiple times, depleting the braking system's (vacuum based) power assist.stopping the vehicle with unassisted braking while the throttle is fully open requires significant pedal force, which some operators did not, or were unable to, apply for the required duration.continued driving in this condition results in overheated brakes, which further diminishes the braking effectiveness.some operators attempted to turn the vehicle off by depressing the engine control button, however they were unaware the button had to be depressed for three seconds to stop the engine when the vehicle is in motion; this functionality was not explained adequately in the owner's manual.in odi interviews, owner's reported they were unaware the all weather mat had the potential to interfere with the throttle pedal, advising that this was never properly explained given the significant hazard it represented.owners reported several explanations for why the mat was unsecured, including that the vehicle was delivered in this condition (most common reason), or that they had (unwittingly) installed the mat themselves, or that another party, such as a car wash attendant, had disturbed the mat without the owner's knowledge.one consumer reported that their vehicle was delivered without the retaining devices installed.in a september 26, 2007 letter to nhtsa, toyota indicated that they would conduct a safety recall to replace the all weather mat with a redesigned mat.according to toyota, the new mat design will reduce the potential for mat interference with the throttle pedal.the population noted above represents the number of subject matsthat have been sold in the united states.since toyota cannot identify which vehicles may have the subject mats, they will send a letter to all registered owners of the subject vehicles (estimated 750k) advising them of the concern and remedy.a copy of that letter will be posted to nhtsa's web site under recall 07e-082; it contains a description of the condition and the actions an operator should take in the event throttle entrapment occurs while driving.the fatality incident noted above occurred in july 2007 and was investigated by nhtsa's special crash investigations office.it has not been reported on a vehicle owner questionnaire.the operator reportedly travelled at speeds in excess of 100 mph for an estimated eight miles on an interstate in california before it struck two other vehicles.one of the struck vehicles and the subject vehicle caught fire.the occupant of the struck vehicle did not evaculate and died at the scene.the subject vehicle driver suffered a broken bone.the california highway patrol is investigating the incident also.odi did not issue an information request letter during this investigation.the toyota reports noted above were reported during preliminary evaluation pe07-016 and are current through april 2007 for my 2007 lexus es350 only.odi does not have field experience data from toyota for camry vehicles.throttle entrapment due to improperly installed floor mats could be a concern in all vehicles.therefore, drivers should always ensure their floor mats are properly and safely installed.this includes original equipment mats (carpet and accessory) and especially aftermarket mats.operators of vehicles with engine control buttons should also ensure they fully understand the button's functionality. | ||||||
| VEHICLE SPEED CONTROL - ACCELERATOR PEDAL | ||||||
| EA07010 | TOYOTA MOTOR CORPORATION | 08/08/2007 | 10/11/2007 | UNWANTED ACCELERATION, FLOOR MAT | 07E082000 | |
| The driver side floor mat will not interfere with the throttle pedal if properly secured using the retaining hooks provided by toyota.however, if the all weather mat is unsecured and moves forward from its intended position it can entrap the throttle pedal at the fully open position after it has been depressed.this can happen regardless of whether or not another mat (carpet) is underneath.when this occurs, some operators react by applying the brake pedal multiple times, depleting the braking system's (vacuum based) power assist.stopping the vehicle with unassisted braking while the throttle is fully open requires significant pedal force, which some operators did not, or were unable to, apply for the required duration.continued driving in this condition results in overheated brakes, which further diminishes the braking effectiveness.some operators attempted to turn the vehicle off by depressing the engine control button, however they were unaware the button had to be depressed for three seconds to stop the engine when the vehicle is in motion; this functionality was not explained adequately in the owner's manual.in odi interviews, owner's reported they were unaware the all weather mat had the potential to interfere with the throttle pedal, advising that this was never properly explained given the significant hazard it represented.owners reported several explanations for why the mat was unsecured, including that the vehicle was delivered in this condition (most common reason), or that they had (unwittingly) installed the mat themselves, or that another party, such as a car wash attendant, had disturbed the mat without the owner's knowledge.one consumer reported that their vehicle was delivered without the retaining devices installed.in a september 26, 2007 letter to nhtsa, toyota indicated that they would conduct a safety recall to replace the all weather mat with a redesigned mat.according to toyota, the new mat design will reduce the potential for mat interference with the throttle pedal.the population noted above represents the number of subject matsthat have been sold in the united states.since toyota cannot identify which vehicles may have the subject mats, they will send a letter to all registered owners of the subject vehicles (estimated 750k) advising them of the concern and remedy.a copy of that letter will be posted to nhtsa's web site under recall 07e-082; it contains a description of the condition and the actions an operator should take in the event throttle entrapment occurs while driving.the fatality incident noted above occurred in july 2007 and was investigated by nhtsa's special crash investigations office.it has not been reported on a vehicle owner questionnaire.the operator reportedly travelled at speeds in excess of 100 mph for an estimated eight miles on an interstate in california before it struck two other vehicles.one of the struck vehicles and the subject vehicle caught fire.the occupant of the struck vehicle did not evaculate and died at the scene.the subject vehicle driver suffered a broken bone.the california highway patrol is investigating the incident also.odi did not issue an information request letter during this investigation.the toyota reports noted above were reported during preliminary evaluation pe07-016 and are current through april 2007 for my 2007 lexus es350 only.odi does not have field experience data from toyota for camry vehicles.throttle entrapment due to improperly installed floor mats could be a concern in all vehicles.therefore, drivers should always ensure their floor mats are properly and safely installed.this includes original equipment mats (carpet and accessory) and especially aftermarket mats.operators of vehicles with engine control buttons should also ensure they fully understand the button's functionality. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| EXTERIOR LIGHTING | |||
| 08/21/2012 | 80000 | ||
| I was driving on the interstate and both head lights went out at 70 mph. the problem started with one light then the other with no reason. you can switch them on and off several time and they usually come back on but when they both went off at the same time at 70mph they restored a 8 times! i took the car the dealer and instantly they start talking about what i needed to pay. i should not have to pay for manufactures defect. as many many 2007 es 350s are having the same problem, but there no recall. this a safety issue. i do not have a case open with the lexus corporation but they are singing the same song as the dealer. i guess someone has to seriously injured or die like es350 that had the acceleration problem to pay attention. very sad. | |||
| STRUCTURE - BODY | |||
| 09/15/2012 | 40000 | ||
| Tl- the contact owns a 2007 lexus es. the contact stated that while parked, the dashboard became extremely hot and caused a glare on the windshield, obstructing the contact's visibility. the manufacturer was made aware of the failure. the vehicle was not repaired. the approximate failure mileage was 40,000. kmj | |||
| 09/15/2012 | 40000 | ||
| Tl- the contact owns a 2007 lexus es. the contact stated that while parked the dash board became extremely hot and caused a glare on the windshield obstructing her visibility. the manufacturer was made aware of the failure. the vehicle was not repaired. the approximate failure mileage was 40,000. da | |||
| 04/06/2012 | 29400 | ||
| Wife was operating the driver window in our lexus es 350. the driver window crashed down into the driver door panel momentarily startling her. she swerved into oncoming traffic. i had a technician pull off the door panel and the plastic mounting tabs on the window regulator and the plastic mounting tabs on the window had disintegrated. according to the lexus owners web site this is a common problem on all 2007-2008 lexus es 350 models. lexus will not cover this problem unless still under the 4 year warranty. see recall 08v16200 for similar problems | |||
| 02/10/2012 | 67000 | ||
| While we were driving our 2007 es350 in a high way in december 2011, the passenger-side front window glass suddenly fell off from the track, and we should have stopped the car right away. after replacing it with a newly-designed oem glass in a toyota dealer service dept (it was out of warranty, so we paid $600 for the replacement), the driver-side front window glass also fell off in february 2012, and we couldn't drive the car until the glass was replaced in the same dept. once one (or both) of the front window glasses falls off, it is very dangerous to drive the car in a high speed. and, we believe the original window-glass design has a defect and that is why lexus re-designed the glass (please look at the tsb below). i don't understand why lexus doesn't recall it for the driving safety. references: [1] lexus, front window popping noise (tsb l-sb-0003-09), jan 2009, http://www.clublexus.com/forums/attachments/es350/183277d1282320117-friends-2007-lexus-es350-passenger-window-fell-out-l-sb-0003-09.pdf. [2] club lexus (lexus owners' forum), friend's 2007 lexus es350 passenger window fell out., june 2008 to current, http://www.clublexus.com/forums/es350/359463-friends-2007-lexus-es350-passenger-window-fell-out.html. | |||
| UNKNOWN OR OTHER | |||
| 12/30/2012 | 103693 | ||
| While parked, i let the front passenger window down. when letting the window up i heard a loud pop and the window tipped down in the front leaving a large gap. i was able to get it back in place manually. took it to the lexus dealership for service. was told one of the plastic clips on the glass had broken and the window would have to be replaced. the warranty had expired so the total cost including the window tint was $646.67. i was told this is a recurring problem. i read if taken to a glass repair shop, there is a permanent fix. | |||
| 12/08/2012 | 123000 | ||
| The driver seat window glass just went down when my wife was driving on a freeway in freezing winter weather, the window glass would not go up and she could pull it up also because the window glass went inside the door completely. she was in a remote area and had to drive many miles with open front window with below freezing temperature to find a nearest lexus dealer she also had two kids in the car to make situation still worse. the lexus dealer said the window regulator and window glass needs to be replaced because the plastic clip holding the window glass to the regulator had broken. dealer said he has to order the parts for it and gave a quote of $800. worst part is the dealer pulled the window glass up and put some tape to hold it temporarily and charged $100 dollars for it. i cannot believe luxury car like lexus will have such faulty parts installed when i googled this issue i saw many people complaining on same exact issue we faced, this window glass and parts should be re-called and replaced for free by lexus because it can be safety issue if this happens in freezing winter weather. | |||
| 09/07/2011 | |||
| This complaint is not about the vehicle but about the process that lexus has regarding safety recalls. this recall was during 2009. i read about it in the newspaper, called lexus and was told it did not pertain to me. many months later i received the recall letter saying my vehicle is affected, and this concerned me about lexus' records and recall system. i had my vehicle corrected. approx six months later, and again about a year afterwards, i received a similar recall letters saying lexus' records reflect i need to have this safety condition corrected. when i called both times, they verified that i had already done this correction. when i questioned them, they said to just ignore the letter and throw it away. i question the accuracy and the whole records keeping system by lexus, and respectfully request that their system be officially reviewed. recalls pertain to safety and i don't feel lexus has a good handle on this. | |||
| 01/01/1901 | 1 | ||
| Consumer believes that the unintended acceleration is caused by an electrical problem. *nj | |||
| VISIBILITY | |||
| 12/30/2012 | 103693 | 1 | |
| While parked, i let the front passenger window down. when letting the window up i heard a loud pop and the window tipped down in the front leaving a large gap. i was able to get it back in place manually. took it to the lexus dealership for service. was told one of the plastic clips on the glass had broken and the window would have to be replaced. the warranty had expired so the total cost including the window tint was $646.67. i was told this is a recurring problem. i read if taken to a glass repair shop, there is a permanent fix. *tr | |||
| 02/10/2012 | 67000 | ||
| While we were driving our 2007 es350 in a high way in december 2011, the passenger-side front window glass suddenly fell off from the track, and we should have stopped the car right away. after replacing it with a newly-designed oem glass in a toyota dealer service dept (it was out of warranty, so we paid $600 for the replacement), the driver-side front window glass also fell off in february 2012, and we couldn't drive the car until the glass was replaced in the same dept. once one (or both) of the front window glasses falls off, it is very dangerous to drive the car in a high speed. and, we believe the original window-glass design has a defect and that is why lexus re-designed the glass (please look at the tsb below). i don't understand why lexus doesn't recall it for the driving safety. references: [1] lexus, front window popping noise (tsb l-sb-0003-09), jan 2009, http://www.clublexus.com/forums/attachments/es350/183277d1282320117-friends-2007-lexus-es350-passenger-window-fell-out-l-sb-0003-09.pdf. [2] club lexus (lexus owners' forum), friend's 2007 lexus es350 passenger window fell out., june 2008 to current, http://www.clublexus.com/forums/es350/359463-friends-2007-lexus-es350-passenger-window-fell-out.html. | |||
| VISIBILITY - POWER WINDOW DEVICES AND CONTROLS | |||
| 12/08/2012 | 123000 | 1 | |
| The driver seat window glass just went down when my wife was driving on a freeway in freezing winter weather, the window glass would not go up and she could pull it up also because the window glass went inside the door completely. she was in a remote area and had to drive many miles with open front window with below freezing temperature to find a nearest lexus dealer she also had two kids in the car to make situation still worse. the lexus dealer said the window regulator and window glass needs to be replaced because the plastic clip holding the window glass to the regulator had broken. dealer said he has to order the parts for it and gave a quote of $800. worst part is the dealer pulled the window glass up and put some tape to hold it temporarily and charged $100 dollars for it. i cannot believe luxury car like lexus will have such faulty parts installed when i googled this issue i saw many people complaining on same exact issue we faced, this window glass and parts should be re-called and replaced for free by lexus because it can be safety issue if this happens in freezing winter weather. *tr | |||
Car dealers selling
| State | City | Zip | Name | Phone |
|---|---|---|---|---|
| CA | CARLSBAD | 92008 | HALO MOTOR CO. | 438-2300 |