Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| ELECTRICAL SYSTEM | |||||
| 00403 | 05/23/2003 | 10002016 | Re-calibration of compass. *tt | 08/11/2003 | |
| 00201 | 08/26/2002 | 00201 | 10001173 | Immobilizer key code reset. *scc | 04/17/2003 |
| 00103 | 01/23/2003 | 10001050 | Increased effort to confirm the position of the combination meter gauge needles in direct sunlight. *tt | 04/11/2003 | |
| EL00502 | 05/03/2002 | 633772 | This bulletin supplements the 2002 es300 repair manual regarding the driver's side junction block no. 2 plate assembly and includes serviceability information. *tt | 09/24/2002 | |
| ELECTRICAL SYSTEM - FUSES AND CIRCUIT BREAKERS | |||||
| PG02401 | 08/17/2001 | 622207 | Information on minimizing battery discharge during transporation and storage, the d.c.c. fuse has been removed at the assembly plant.*jb | 10/16/2001 | |
| ELECTRICAL SYSTEM - SOFTWARE | |||||
| LSB-0015-10 | 02/04/2010 | 10034245 | Lexus: techstream ecu flash reprogramming procedure. flash reprogramming allows the ecu software to be updated without replacing the ecu. flash calibration updates for specific vehicle models/ecus are released as field fix procedures des | 10/29/2010 | |
| ELECTRICAL SYSTEM - WIRING | |||||
| 270602 | 06/27/2002 | 633818 | Lexus repair manual correction for the electric wiring diagram. *tt | 09/24/2002 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ELECTRICAL SYSTEM | |||
| 01/27/2010 | |||
| I owned a 2002 lexus es 300 which in january 2010 before the craze of the acceleration became popular, it took off, without provocation, shift locked, acceration locked, and brakes didn't work. i filed a bbb.org complaint, i faxed, emailed, facebooked, and twittered toyota lexus concerning my concerns, and the fact that as a disabled vet, who spent his entire earnings on a car for his family, and that vehicle crashed without provocation, and asked for their help. they never answered the bbb complaints with the usa location or north american, from facebook, they said to contact the customer satisfaction department, which i did. when contacting the customer satisfaction department, their jobs are to attempt to talk fast, in the attempt to say it was drivers error. i told them that i wasnt interesting in suing, wasnt interested in placing blame, just interested in their help in assisting me in repairing my garage, and their assistance in me getting a new used vehicle, that's all. i informed them that while hurt by the accident, i wasnt nor didnt seek a attorney, or legal representation, and that i would think that they would want to assist this veteran as a act of kindness. i only asked that they assist in my home repairs, and getting another same like vehicle, in alternate, helping me with my home repairs deductible and assisting me in getting another vehicle, and as a last alternative, i asked them if they would issue a non-qualifying certificate so other than income, i could purchase a vehicle from them, to accomendate my families needs, they just ignored me, now i want justice, because my request were not outrageous. if they would help me get another vehicle for my families needs, i would be totally satisfied, i don't believe in always going through the courts what people can do. | |||
| 11/06/2004 | 40000 | 1 | 05/23/2002 |
| Lexus es 300 year 2002, i was pulling into a parking space, traveling at slow speed, 5-8 miles an hour, when the car would not stop, despite applying the brake. the car engine appeared to have a low hum and appeared to be in overdrive. the car jumped over a concrete divider, over a sidewalk, through a brick wall and plate glass window. the car was in a furniture store. the front of the car was extensively damaged. i ( the driver) hit my head ( left side) and the left side of my body hit the side of the car. the accident was reported to lexus. they had access to evaluate the car and said that the brakes were fine. this type of accident has happened to other drivers of this make and year of car. i hope it will be evaluated carefully. i have suffered as a result of this accident. just because lexus could not find a problem , does not mean that it does not exist. articles have been written about sudden acceleration occurring in 2002 lexus es 300 autos. *ak | |||
| 01/05/2002 | 4 | ||
| While applying the accelerator pedal, the vehicle hesitated to accelerate. consumer tried numerous times and suddenly the vehicle accelerated uncontrollably. the consumer was able to maintain control of the vehicle and drove it to the dealer for inspection. the mechanic determined that computer needed to be reprogrammed. however, the problem recurred. *ak *tc *jb | |||
| ELECTRICAL SYSTEM - IGNITION | |||
| 01/12/2004 | 5 | ||
| When driving at a low speed, the vehicle surged forward. the consumer took the vehicle to the dealership for inspection on five separate occasions, but the problem continued*ak the dealer acknowledged the situation but did not know how to fix it. there was excessive belt squealing in the morning, the brake pedal pulsated and the key would no turn in the ignition. *sc *jb | |||
| 01/01/2002 | |||
| The car stalls and pauses in traffic. the car has rough vibration when the gears shift. the dealer said the computer was designed to operate in that manner and that there is presently no correction for the problem. the dealer acknowledged the problem, but refuses to replace the car or to buy me out because this problem has not resulted in any fatalities. | |||
| ELECTRICAL SYSTEM - WIRING - INTERIOR/UNDER DASH | |||
| 11/05/2001 | |||
| Instrument gauge indicators are unable to read while driving during day light hours. dealer notified. feel free to provide any further information.*ak | |||
| 05/29/2002 | |||
| In certain light conditions instrument panel gauges are impossible to see.*ak | |||
| 04/03/2002 | 1 | 04/01/2002 | |
| Optitron instrumentation: not easy to read in broad daylight. when driving, it's important to keep your eyes on the road. under normal daylight conditions, instrument readings are virtually invisible. current speed necessary to set cruise control. poor design: at night, or under low ambient light conditions (dusk, heavy shade, rain, etc.) instrument lighting is exceptional: all elements of the instrument cluster are very clear, very visible. under normal daylight conditions (with sun overhead - not shining directly on the panel) the illumination level within the cluster is insufficient to provide easy visibility. (staring intently will yield results - a definite safety issue in a moving vehicle.) in order to set the cruise control, it is necessary to know exactly what speed the vehicle is at: very difficult to see in broad daylight. (the maufacturer advertises their optitron instrumentation as illuminated for faster and easier reading.)*ak | |||
| 04/19/2002 | |||
| Light on dashboard panel, and cannot see reading of speed. control panel will not set because speed reading cannot be read due the light.*ak | |||
| 02/01/2002 | |||
| Instrument cluster gauges have red needles against a black background which are difficult to see in daylight conditions, especially in full sunlight and are impossibe to see wearing sun glasses. this, in my opinion, constitutes a safety hazard, being unable to read the gages, especially the speed.*ak | |||
| 05/06/2001 | |||
| Lights to read speed odometer and gas, are hard to read, causing consumer to only see in dark areas, and not during day time.*ak | |||