Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| OTHER | |||
| 05/13/2005 | 25000 | 1 | 04/26/2003 |
| I was driving to work which is approximately 15 miles from my home. upon entering the parking lot, i had to yeild to a school bus and stop. after the stop i proceeded to drive at approximately 5 mph to park the car. i turned four times to get to the parking space with foot on the break or just coasting. as i turned into the parking space with the brakes pressed. the car acceralated and went over the curb and proceeded on the grass. my foot was on the brake throughout this whole incident. i tried to stop the car by pushing the brakes down harder. since the brakeks were not respond, i took my foot off the brake and stomped/pumped the brakes with no avail. the brakes were not responding. the car was on the grass and luckily since the steering wheel was in a left hand turn postion i avoided hitting students and a huge tree. using the emergency brake finally stopped the car. 3. i called 180025lexus and had them pick the car up and take it to the dealership (sterling mc call lexus) the servicer advisor (lopez) called saying they couldn't find anything wrong with the vechile and it was ready to be picked up. when the car was picked up my husband made a notation on the servie sheet saying he did not agree. he also went to talk to the sales manager (cook) to let him know what had happened and how unhappy we were. he also let him know that we had researched lexus on the nhtsa site and found this is not an isolated incident and many orther reports have been filed concerning brakes not working and with high acceration. he said to report it to 180025lexus and he woudl get on to it once it was reported. i am afraid to drive this car because of the safety issue and since lexus will not take responsibilty the car must be replaced. | |||
| 08/15/2003 | 0 | ||
| I realize that my problem, with a bad radio is not a mechanical one. however, i am sending this for your information, and to indicate that lexus does not live up to its ads as pursuing perfection i have spoken to a number of people at lexus, in my dealership and at the main office over a period of 10 months. i have even written to the vice president of lexus. he did not reply to my first letter so i sent him a second letter, certified. return receipt. i received a response to that second letter from someone at customer relations. in addition to that call, i have received a call from a service manager at the dealership where i purchased my car, and from another person. the final decision seems to be that, although they know that this is a problem with the radio in the es 300, and that they realize that it is due to a faulty antenna in the rear window, but there is nothing that they can do about it. i told that person that is not acceptable to me and am waiting for a response which i assume will be negaztive. | |||