Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| AIR BAGS | |||
| 09/17/2012 | 55000 | 1 | |
| I have a 2006 lexus es-330. a few years back i noticed the airbag cover on the passenger dash seemed to be shrinking. when i went in for service, i asked about this and was told it was nothing. however, the cover looks smaller. i brought my car into the local dealership 2 weeks ago and was advised, after much arguing, that the dashboard is shrinking. my concern, of course, was that the cover would loosen, fall off and the air bag deploy while i am driving. i was told this shouldn't happen but i couldn't get guarantees. i pressed on but was advised that since the car is out of warranty, they accept no liability. after some arguing, the manager agreed to contact the lexus rep who, after several days, agreed to share the expense in a total dash replacement. the approximate cost is $2200 of which i should pay 50% and they would absorb the other 50%. i declined their offer and continued to make some noise. today, i was informed by lexus corporate that the offer was fair and i should accept. again, i asked about the safety issue and the representative couldn't assure me that this was not a safety issue. so why should i accept liability? regardless of the warranty, a dashboard is not supposed to shrink! nor is the car manufacturer supposed to put the liability on me. i've gone on clublexus.com forums and apparently this is an ongoing issue. i am looking for assistance with this matter, please. if you have any suggestions, i am listening. yes, i would like this repaired but i will not pay a cent! more importantly, however, is my safety. i want to know definitively that the airbag will not deploy should the cover become loose. a dashboard is not supposed to shrink. help! *tr | |||
| 09/17/2012 | 55000 | ||
| I have a 2006 lexus es-330. a few years back i noticed the airbag cover on the passenger dash seemed to be shrinking. when i went in for service, i asked about this and was told it was nothing. however, the cover looks smaller. i brought my car into the local dealership 2 weeks ago and was advised, after much arguing, that the dashboard is shrinking. my concern, of course, was that the cover would loosen, fall off and the air bag deploy while i am driving. i was told this shouldn't happen but i couldn't get guarantees. i pressed on but was advised that since the car is out of warranty, they accept no liability. after some arguing, the manager agreed to contact the lexus rep who, after several days, agreed to share the expense in a total dash replacement. the approximate cost is $2200 of which i should pay 50% and they would absorb the other 50%. i declined their offer and continued to make some noise. today, i was informed by lexus corporate that the offer was fair and i should accept. again, i asked about the safety issue and the representative couldn't assure me that this was not a safety issue. so why should i accept liability? regardless of the warranty, a dashboard is not supposed to shrink! nor is the car manufacturer supposed to put the liability on me. i've gone on clublexus.com forums and apparently this is an ongoing issue. i am looking for assistance with this matter, please. if you have any suggestions, i am listening. yes, i would like this repaired but i will not pay a cent! more importantly, however, is my safety. i want to know definitively that the airbag will not deploy should the cover become loose. a dashboard is not supposed to shrink. help! | |||
| 10/13/2011 | 60000 | ||
| Tl- the contact owns a 2006 lexus es 330. the contact shifted from drive to reverse when the vehicle abnormally accelerated and crashed into a steel beam. the vehicle began smoking after the crash and the contact sustained moderate injuries. the air bags failed to deploy at impact. the vehicle was not taken to the dealer for inspection or repairs and the manufacturer was not made aware of the failure. the vehicle was destroyed. the failure and the current mileage was 60,000. kmj | |||
| 10/13/2011 | 60000 | ||
| Tl- the contact owns a 2006 lexus es 330. the contact stated when the vehicle was shifted to drive from the reverse gear the vehicle accelerated unexpectanly and crashed into a steel beam with in a restaurant. the contact suffered injuries, as a result of the crash.the vehicle was smoking after the failure and the air bags failed to deploy. the vehicle was not taken to the dealer. the manufacturer was not contacted. the vehicle was destroyed the failure and current mileages were 60,000. rds | |||
| 04/15/2010 | 64000 | ||
| Tl* the contact owns a 2006 lexus es 330. the contact stated there was a crack on the opening release of the air bag. the dealer advised they were aware of the defect yet is was not considered a safety hazard. the vehicle was not repaired. the failure mileage was 64,000 and the current mileage was 65,000. | |||
| 07/24/2009 | 1 | 04/29/2009 | |
| Unintended acceleration with lexus vehicle. *nj the consumer stated he sent a report of the vehicle accident to nhtsa. the accident was due to unexpected acceleration. the consumer stated toyota is attributing most of the accidents to floor mat problems while avoiding further investigation into other possible causes. the consumers wife was driving the vehicle, when suddenly, the engine roared and the vehicle shot ahead, crashing over a low cement wall, knocking down a metal rail fence, coming to rest on top of the collapsed fence with her right front wheel partially submerged in a backyard pool. by then the engine had stalled. *jb updated 01/12/10 *bf the consumer also stated the air bag did not deploy. updated 01/15/10.*jb updated 03/10/10 the consumer stated he owns a 1994 mercedes benz, in reviewing the mercedes benz owners manual, he came across a warning that stated never to use a portable phone in the car while the engine is running because that could cause a malfunction of the engine's electrical system, possibly causing an accident and personal injury. apparently, mercedes knew something in 1994 that toyota does not or won't seriously consider. updated 03/24/10 updated 003/30/10 *bf updated 04/14/10. *jb the consumer wanted to know which toyota vehicles are equipped with black boxes. updated 04/15/10.*jb updated 05/10/10*jb | |||