Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VEHICLE SPEED CONTROL | |||
| 10/13/2011 | 60000 | ||
| Tl- the contact owns a 2006 lexus es 330. the contact shifted from drive to reverse when the vehicle abnormally accelerated and crashed into a steel beam. the vehicle began smoking after the crash and the contact sustained moderate injuries. the air bags failed to deploy at impact. the vehicle was not taken to the dealer for inspection or repairs and the manufacturer was not made aware of the failure. the vehicle was destroyed. the failure and the current mileage was 60,000. kmj | |||
| 10/13/2011 | 60000 | ||
| Tl- the contact owns a 2006 lexus es 330. the contact stated when the vehicle was shifted to drive from the reverse gear the vehicle accelerated unexpectanly and crashed into a steel beam with in a restaurant. the contact suffered injuries, as a result of the crash.the vehicle was smoking after the failure and the air bags failed to deploy. the vehicle was not taken to the dealer. the manufacturer was not contacted. the vehicle was destroyed the failure and current mileages were 60,000. rds | |||
| 05/19/2011 | 60366 | ||
| Tl- the contact owns a 2006 es330. the contact was attempting to park when the vehicle suddenly accelerated and crashed into a building. the air bags did not deploy and the contact sustained whiplash. the vehicle was towed to a local body shop which was provided by the insurance company where the vehicle was repaired. the manufacturer sent an engineer to examine the vehicle yet the engineer was unable to diagnose a failure. the contact believed the vehicle was unsafe to drive and feared that the failure would recur without warning. the failure mileage was 60,366. kmj | |||
| 05/19/2011 | 60366 | ||
| Tl. the contact owns a 2006 es330. the contact stated while parking the vehicle the vehicle suddenly accelerated and crashed into a building. during the crash the contact suffered whiplash and the air bags did not deploy. the vehicle was towed to a local bodyshop which was provided by the isurance company. the vehicle was repaired by the local shop. the manufacturer sent a engineer to examine the vehicle and the engineer stated they can not find a problem. the contact stated the vehicle was unsafe to drive and fears the vehicle will accelrate again without warning. the failure was 60,366. jo | |||
| 05/14/2010 | 19000 | ||
| I would like to report an incident happened on may 14, 2010. at around 2:30pm, i was driving my 2006 lexus es 330 to a shopping center. the center is located on the south west corner of 75 and legacy drive, in plano, texas. when i arrived to the center, i found the near-by parking spaces were all packed. so i decided to park my car at far west corner of the parking lot. i found a spot that was not very occupied. when i slowly approached to a parking space, i put my foot on the brake and prepared for the full stop. but instead of experiencing a full stop, i was pulled forward at full speed as if the vehicle was on full acceleration. the car went up the curb for a plant-bed/medium and cleared a couple of big plants. i turned the wheel as i struggled to maintain control of the vehicle. finally it stopped after went through the plant-bed/medium. after it made a full stop, first thing i did was checking to see if my foot was on the brake. and it was. after i calmed myself down, i mentally revisited the incident. one feeling standing out was that the acceleration of the vehicle i experienced was completely different from my stepping on the gas pedal. in normal driving, the accelerating is gradual as there is a lag between stepping on the gas pedal and the gaining of the speed. in this case, the vehicle simply garnered speed and | |||
| 01/01/1901 | 1 | ||
| 2006 lexus es330. experiencing unintended acceleration*cw | |||
| 09/27/2007 | 15000 | 1 | |
| On 9/27/2007, my car (lexus es330) went out of control due to sudden acceleration in a parking lot of a shopping center in glenview, il, and crashed with cars parked nearby. this car incident was reported to the car dealer, but i was told there was no problem with the car. the cost of repair was very high. *tr | |||
| 01/15/2009 | 23000 | 1 | |
| Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6) our 2006 lexus es330 hesitates and stutters when accelerating after a slow-down, stop or during a turn. i have read various things which suggest it could be throttle control, computer controlled accelerator, or mass air flow maf sensor or air intake sensor ais, etc. etc. but something is definitely wrong. dealer is no help. we took the car for this trouble to lexus of valencia and saw assistant service manager [xxx] . he told us that this the way the car was built. i then tried my best to handle this car but it caused the same problem again and again. we took the car to the dealer a 2nd time -- valencia lexus and the manager told us nothing is wrong with this car. i have been having this problem since i bought the car in 1/14/2009. it hesitates when i take turns, or when i stop at traffic lights and stop signs. many times the accelerator goes idle during these events and car does not move and than i put more pressure on the accelerator but then it goes fast and i almost end up hitting the car in front of me. *tr | |||
| 06/14/2008 | 11972 | ||
| Tl*the contact owned a 2006 toyota lexus es330. while driving approximately 5 mph on a clear day, the vehicle accelerated when the contact engaged her brakes and they failed to stop the vehicle. the vehicle crashed into four vehicles and two people were injured in another vehicle. the incident occurred in a parking lot. a police report was not filed. the vehicle was repaired by a local mechanic and sold. the contact stated that a representative from the manufacturer inspected the vehicle after a crash occurred. the failure and current mileages were 11, 972. | |||
| 11/27/2009 | 75 | 2 | |
| I own a 2006 330 lexus. recently on two separate trips, i have had an incident relating to the cruise control. i had the car set on the speed limit of 75mph (an interstate) and put my foot on the brake. when i went to the resume speed button, suddenly the car charged forward beyond where it was originally set and of its own volition, the gas pedal went to the floor. when i braked it slowed back down. this happened more than once. *tr | |||
| 03/15/2009 | 20000 | 1 | |
| 2006 lexus es 330. completely stopped at traffic light with right foot on brake. car suddenly lurched forward and smashed into truck in front of car. $3,000 damage to front bumper and hood of lexus. car repaired. unintended acceleration. now have insurance penalty to pay monthly. *tr | |||
| 10/20/2006 | 27800 | ||
| Tl*the contact owns a 2006 lexus es330. while making a left turn at 5 mph into a parking lot the vehicle accelerated and crashed into a pole. the failure occurred three times. there was no damage to the vehicle. the contact was not injured. the police was not notified. the dealer was unable to duplicate or diagnose the failure. the failure mileage was 27,800. | |||
| 07/24/2009 | 1 | 04/29/2009 | |
| Unintended acceleration with lexus vehicle. *nj the consumer stated he sent a report of the vehicle accident to nhtsa. the accident was due to unexpected acceleration. the consumer stated toyota is attributing most of the accidents to floor mat problems while avoiding further investigation into other possible causes. the consumers wife was driving the vehicle, when suddenly, the engine roared and the vehicle shot ahead, crashing over a low cement wall, knocking down a metal rail fence, coming to rest on top of the collapsed fence with her right front wheel partially submerged in a backyard pool. by then the engine had stalled. *jb updated 01/12/10 *bf the consumer also stated the air bag did not deploy. updated 01/15/10.*jb updated 03/10/10 the consumer stated he owns a 1994 mercedes benz, in reviewing the mercedes benz owners manual, he came across a warning that stated never to use a portable phone in the car while the engine is running because that could cause a malfunction of the engine's electrical system, possibly causing an accident and personal injury. apparently, mercedes knew something in 1994 that toyota does not or won't seriously consider. updated 03/24/10 updated 003/30/10 *bf updated 04/14/10. *jb the consumer wanted to know which toyota vehicles are equipped with black boxes. updated 04/15/10.*jb updated 05/10/10*jb | |||
| 07/24/2009 | 32000 | 1 | |
| When approaching 4-way stop, brakes failed and car accelerated. changed lanes to miss 3 cars in front. car continued to accelerate; brakes did not work. went on sidewalk to miss another car. went over cross street & onto median, hit signs and small trees, car continued accelerating, went over other side of cross street, up on grass, hitting signs and small trees, hit brick wall holding shell station sign. car stopped. air bags deployed in median. car was totaled, even sun roof broken, all tires flat. driver & passengers experienced cuts and severe bruises. witness said brake lights were on but car continued to gain speed. accident not caused by floor mat. my car did not have them. there's a problem with the electronic throttle control associated with the cruise control system & computer that controls the engine speed in the lexus es and is models. hundreds of people have experienced accidents with these cars. disappointed that nhtsa sides with toyota and accepts its coverup that it's a floor mat problem! someone at nhtsa needs to investigate this serious problem before hundreds of others are killed or injured. toyota has known about this problem for at least three years. my car is not included in the floor mat recall yet it went into the same uncontrolled acceleration as hundreds of other lexus cars have in the past few years. what do we have to do to get the nhtsa to do its job? *tr | |||
| 07/24/2009 | 32000 | ||
| Tl*the contact owns a 2006 lexus es330. while driving on a residential street at 35 mph he approached the intersection, he attempted to engage the brake pedal and was unable to stop the vehicle. to avoid crashing into a vehicle head on, he crashed into the center barrier and a stop sign at the gas station. the vehicle stopped moving when it crashed into the gas station brick sign. the driver and passenger air bags deployed and a tire blow out also occurred. there were no injuries. the insurance company will investigate the failure. the current and the failure mileages were 32,000. | |||
| 08/26/2008 | 26286 | 1 | 11/03/2005 |
| Tl*the contact owns a 2006 lexus es330. while merging into the right lane at approximately 25 mph, the vehicle suddenly accelerated. the contact was unable to brake and struck a pedestrian. the pedestrian died due to injuries. the contact also rear ended two other vehicles and drove through a fence. the vehicle came to a stop when it crashed into a guard rail. the manufacturer stated that the cause of the failure could have been the floormat. the insurance company claimed that the vehicle was destroyed. the contact received injuries to her back, neck, and leg. two others were also injured. state police report number 5271887 was filed. the failure and current mileages were 26,286. updated 10/01/08. *lj the manufacturer stated the floor mats may have become stuck under the accelerator which caused the vehicle to accelerate out of control. updated 10/08/08. *jb updated 03/08/10 *bf | |||
| VEHICLE SPEED CONTROL - ACCELERATOR PEDAL | |||
| 06/14/2008 | 11972 | 1 | 11/08/2005 |
| Tl*the contact owns a 2006 lexus es330. while driving 2 mph when she pressed on the accelerator pedal it became stuck and accelerated and crashed into 4 vehicles in front of her. there were no injuries. there were major damages to front of the vehicle. a police report was filed. her insurance company was also notified. the vehicle was towed to an auto body shop and the mechanics diagnosis indicated that there was nothing wrong with the vehicle. the vehicle was repaired and then sold it since he did not feel safe in the vehicle. the failure was 11,972. the current mileage is 11,980. updated 4/7/2010 *cn updated 06/18/10.*jb | |||