Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| EQUIPMENT | ||||||||||||||||
| 07E082000 | TOYOTA MOTOR NORTH AMERICA, INC. | E (Equipment) | 55000 | 10/08/2007 | ODI | TOYOTA MOTOR CORPORATION | 09/26/2007 | 09/26/2007 | ||||||||
| Defect Summary | Certain all weather floor mats (awfm) specifically sold as an optional accessory for use on the 2007 and 2008 model year lexus es350 and toyota camry vehicles. the awfm includes two grommet holes and retaining hooks (clips) to secure the mat to the vehicle's carpet. if the awfm is not secured by itself or if it is placed on top of an existing carpeting floor mat, the mat could move forward during the vehicle usage and it may interfere with the accelerator pedal. | |||||||||||||||
| Consequence Summary | The accelerator pedal may temporarily become stuck in a partially depressed position when returning to the idle position. if this condition occurs, it may increase the possibility of a crash. | |||||||||||||||
| Corrective Summary | Toyota will notify owners of all 2007 and 2008 lexus es350 and toyota camry vehicles about the recall even though not all of these owners will have purchased the all weather mats. if the owner had not purchased the mats, they are not affected by the recall. this letter will advise owners when replacement mats will be available or how to return the all weather floor mat set to obtain a refund. a second letter will be sent after mats are available requesting owners to return their mats to a lexus or toyota dealer for exchange of the driver's side mat. the first letter is expected to be sent during early october 2007 and the second in late november 2007. owners can contact the lexus customer assistance center at 1-800-255-3987 or the toyota customer experience center at 1-888-270-9371. | |||||||||||||||
| Notes | Toyota recall nos. 7lb lexus and 70f camry.customers may contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty: 1-800-424-9153); or go to http://www.safercar.gov. | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| EQUIPMENT ADAPTIVE | |||||
| SSC-70F | 09/18/2009 | SSC-7LB | 10032516 | Toyota/lexus: all weather floor mats. preliminary information indicate that the cause may have been an all weather floor mat (awfm) from a different lexus model which, if installed incorrectly in es 350, could cause it to interfere with t | 04/07/2010 |
| EQUIPMENT - ELECTRICAL - AIR CONDITIONER | |||||
| L-SB-0010-11 | 03/09/2011 | 10037568 | Ready | 05/25/2011 | |
| L-SB-0010-11 | 03/09/2011 | 10037568 | Lexus: the idle may fluctuate with the air conditioning on. 2007 es models. *rm | 05/25/2011 | |
| EQUIPMENT - OTHER - OWNERS/SERVICE/OTHER MANUAL | |||||
| LSB-0187-09 | 12/18/2009 | 10033047 | Lexus: interior panels/trim. to improve serviceability of the floor carpet grommet (floor clamp retainer), a new service part has been developed which allows the floor carpet grommet to be replaced separately from the carpet assembly. m | 06/28/2010 | |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| EQUIPMENT | ||||||
| RQ10003 | TOYOTA MOTOR CORPORATION | 02/16/2010 | UNINTENDED ACCELERATION | |||
| On september 26, 2007, toyota filed a defect information report and notified nhtsa that some of its model year (my) 2007 and 2008 lexus e350 and toyota camry vehicles could experience unintended and uncontrolled acceleration due to interference between the optional all weather floor mat offered on those vehicles and the vehicles' accelerator pedal.this decision was influenced by an office of defects investigation (odi) engineering analysis.this recall was designated 07e082.two years later, on october 5, 2009, toyota filed a defect information report and notified nhtsa that a number of its my 2004-2009 lexus and toyota vehicles may also experience unintended and uncontrolled acceleration due to interference between the accelerator pedal and the driver's floor mat.this recall was designated 09v388.several months later, on january 27, 2010, toyota filed an amended, or supplemental, defect information report and expanded the population of vehicles to include additional my 2008-2010 toyota and lexus vehicles.since this expansiontook place in a different calendar year, this recall was designated 10v023.separately on january 21, 2010, toyota filed a defect information report and notified nhtsa that certain toyota vehicles and certain pontiac vibe vehicles contained a safety defect in the accelerator pedal assembly that may cause the accelerator pedal to become harder to depress, slower to return, or in the worse case, mechanically stuck in a partially depressed position.nhtsa designated this recall 10v017.in total, the four recalls cover over 7.6 million toyota and lexus vehicles as well as the pontiac vibe product made by new united motor manufacturing, inc., a venture of toyota and general motors corporation.nhtsa requires additional information from toyota to more fully understand and evaluate, among other things, whether the scope of the recalls identified above (makes, models and model years) is sufficiently broad.the agency is seeking to determine whether toyota viewed the underlying defects too narrowly as interference between the accelerator pedal and the driver | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| EQUIPMENT | |||
| 05/02/2008 | 13000 | 1 | |
| 2007 es 350 accelerator did not return to normal after accelerating. instead, slow and sluggish pedal return was experienced by me as driver. i was on the highway and had the luxury of waiting for pedal to return. only happened one time; floor mats were in car at the time but i do not believe they had anything to do with event. floor mats were removed with recall notice in 2009 *cn | |||
| 12/16/2009 | 40500 | 1 | |
| I received a less than reassuring assessment today of how my '07 lexus es 350 was fixed at keyes lexus, van nuys, ca, following a recall notice. although the accelerator pedal had been trimmed, and sound material was removed from the driver-side floor mat area, the principal sudden acceleration problem remained unsolved, according to bill horvath, lexus service rep. background: while traveling west on the 60 freeway in mid-december my car took off like a bat out of | |||
| 12/23/2009 | 63000 | 1 | |
| I own a 2007 lexus es 350 and was on the 10 fwy in the fast lane (third lane) and a car stopped for no reason and no traffic. i tried to stop and my floor mat slid forward and my car went faster and i tried to stop and push on the brake and the car was not stopping. i could not control my car and stopped into the back of a mini van. my car had to be towed away and when i called the claim to my aaa insurance company the insurance rep let me know that there was a recall on my car and i never received any letter or notice in regards to a recall this happened on 12/23/09 and i am a mother of three children and the tow truck driver let me know this could have killed me. my air bags did not deploy. *tr | |||
| 02/03/2009 | 18390 | 1 | |
| Petition for additional investigation into the unwanted and unintended acceleration of model year 2007 lexus es350. *nj the manufacturer stated the unwanted acceleration was a result of the floor mats interfering with the throttle pedal. the consumer experienced unwanted acceleration and does not believe the problem is with the floor mats. see also 10261660 *dsy. | |||
| 09/20/2008 | 39953 | 1 | |
| I had gone though a toll booth and was accelerating around a truck but when i took my foot of the gas, the car accelerated and would not slow down. i had my foot on the brake with all my strength and was barely able to keep the car at 60 mph. luckily there was light traffic, but there is no doubt in my mind that i would have hit multiple cars if there had been traffic. i was able to shift the car into neutral and brake to the breakdown lane with the engine screaming the whole time. truly the most terrifying experience of my life. we had it towed to the dealership who explained it was probably the floor mat which had not been secured when the car had been serviced the day before. i almost died because of a loose floor mat?!!! *tr | |||
| 12/01/2007 | 1 | 08/24/2007 | |
| 2007 lexus es350 with sudden acceleration. consumer states that the all weather floor mats were the cause of the sudden acceleration. he also states that he received a recall after he was in the accident. *nj recall# 07e082000 | |||
| 11/30/2007 | 2800 | 1 | 08/16/2007 |
| Tl*the contact owns a 2007 lexus es350. while driving 5 mph, the vehicle drove over the curb and into the front of a gym. no warning lights illuminated. the vehicle was approximately 3/4 into the entranceway. the police and fire departments arrived on the scene and filed a report. the front end, hood, and undercarriage were damaged. the contact believes that the cause of the failure was the floor mat. she has not spoken to the dealer. the current mileage was 2,900 and failure mileage was 2,800. | |||
| EQUIPMENT ADAPTIVE | |||
| 03/04/2010 | |||
| I had two recalls done on my auto on march 4, 2010. these recalls dealt with the acceleration pedal and an oil line. since the recall of the acceleration pedal was done my car on occassion has stalled when the pedal is depressed. it will hesitate while i depress the pedal up to an inch or so. finally it will start to creap and then finally start moving. this has happened twice when i was entering an interstate highway and again as i pulled away from the curb of my house. additionally, the transmission shifting is very erratic at times. once again all of this started after i had the recall done. before this my auto ran perfectly with no issues other than an occassional hard down shift when coming to a stop. i have been to the lexus dealership in frederick, co twice. they are unable to address these problems in a satisfactory manner. the acceleration delay is a safety issue and needs to be addressed by toyota. | |||
| 02/01/2010 | 46400 | 1 | |
| Reference: my 2007 lexus es 350 on the recall for floor mats and pedal of the accelerator. incident happened 2/1/10 12 pm est place: ashland, oh 44805 bill harris gm dealership i pulled into the parking lot of the gm dealership and all of a sudden my lexus es350 (2007)accelerated so high that i thought it would go through the plate glass window of the dealership. i stood on the brakes and got the car into neutral. it rocked back and forth after i put it into neutral with people watching this happen. they thought that i was going through the plate glass window into the showroom. the witnesses at bill harris dealership, and other people saw me and the mess i was in with the lexus. the car was towed to germain lexus of easton in columbus, oh by lexus ,per supervisor of service specialists. she told me to rent a vehicle and pay for it myself up to 50.00 per day. it will be 2 weeks until i get my money back for the rental,if i furnished a proof of rental and send it to fax to her attention. i talked with customer service rep in service at the lexus dealership in columbus. she told me to get in line since there are a lot of people with the same problem with the mats. i did not have the mats in the car. my husband, an automotive engineer, took the mats out of the car when we got the letter from lexus about the mats and the pedal on our lexus in which they would send us another letter when the time came for the fix in april 2010!!!! how could it be the mats or the pedal since there were not any mats in the car. i did not have my foot on the pedal since i was coasting to the parking spot when the engine went crazy. *tr | |||
| 11/05/2009 | 18872 | 1 | |
| I turned right into the parking lot and proceeded approximately 120 feet and turned right into the first available parking spot. there are speed bumps in parking lot that do not allow any speed to be gained between driveway and parking spot. as soon as my car entered the parking spot, and with my foot still on the brake, the vehicle suddenly accelerated and surged forward jumping the parking curb and hitting the outside of the dental building. the vehicle lunged forward over the parking curb, through shrubbery, struck a parking sign and finally the building, a total distance of about 6 feet, before stopping. the situation happened only once and was enough for us to request lexus to buy the vehicle back from us. lexus looked at the floor mats and deemed they were securely in place not causing the accident. they checked the car mechanically and could find nothing wrong & no computer error codes recorded. they did absolutely nothing to the vehicle and returned it to us claiming no malfunction of the car. the front bumper and hood needed replacement and we had to place an insurance claim and pay our deductible to get the car repaired. *tr | |||
| 06/09/2009 | 28000 | 1 | |
| June 9, 2009 my 2007 es 350 lexus took off with me reaching a frightening speed of 95 miles an hr when i reached the mat under my right knee and yanked the carpet and at last freed the gas and brake pedal. i know the where both involved as i hit the brakes to no avail as the speed became frightening and keeping it on the road was a miracle. i think it is unacceptable that i did not receive any recall notice for almost 4 most after this incident. *tr | |||
| 05/22/2009 | 20000 | 1 | |
| While driving on i10 in ca, my mother accelerated to pass a truck and when she eased up on the accelerator nothing happened. in fact, she started to accelerate. she tried to brake and put the emergency brake on and she kept going in excess of 90 mph. she drove through a rest area but was unable to stop. finally she hit the gas pedal again and that did it - she finally had control and slowed way down. she did so much damage to the engine while trying to get it to stop that cathedral city lexus replaced the whole engine. she was told the problem was caused by her all weather floor mat. she was not aware of any recall on floor mats nor had tustin lexus, who always services her car, ever said anything to her and the mats have been in the car since she purchased it. *tr | |||
| 08/18/2009 | 25000 | 1 | |
| The floor mats on my lexus 350 caused the accelerator to stick in a depressed position resulting in a high rate of speed. fortunately for me i was able to figure it out. for a moment i had the impression that i did not have breaks. this must get fixed or there will be deaths. the reason for this is due to a number of factors. 1) the floor mat was not fastened to the car using the clips. i had just washed the car and i was unable to fasten the floor mats into the clips. the design of the clips is poor. 2) the floor mat slid forward. 3) when the floormat slid forward it caused a situation that when the accelerator is depressed the accelerator gets caught under the leading edge of the floor mat. you cannot lift the accelerator up because the floor mat is preventing it from coming up. 3) the floor mat has to be pulled away from the accelerator in order that the accelerator is released. 4) the design of the accelerator pedal is to close to the top of the floor mat. the accelerator pedal must be replaced with a pedal that is further away from the floor mats. the can be accomplished by making the pedal smaller. my wife is currently driving this car in tx. i am in mn. i've told her to be careful to make sure the floor mats are properly fastened. i am 50 years old and driven numerous cars. this lexus is the best car i have ever drive but this design flaw will kill people if it's not fixed. feel free to call me at: thank you, *tr | |||
| 06/28/2008 | 16857 | 1 | |
| I was getting on hwy 101 ramp on a saturday morning around 10:45 am where traffic was moderate, suddenly felt the car began accelerating by itself so i eased up on the accelerator. car continued to accelerate uncontrollably on its own. i then stepped hard on the brake but the car didn't slow down. saw the cruise control light was on by itself, turned it off but the car was still accelerating. meanwhile, the vehicle accelerated to 105 mph .miraculously managed to move over to the shoulder without hitting any cars but the vehicle was still moving at 100+ mph. finally my husband had to force the gear box to park and i applied the emergency parking brake before the vehicle finally started to slow down and eventually stopped near exit #389. it was a 3.5 miles journey at over 100 mph with many close calls of serious accidents .vehicle was towed to lexus dealership. dealer later informed us that the sudden acceleration was caused by the all weather floor mat and their explanation on why the brake did not work was when the gas throttle was open, the horsepower of the car was so great that the brake wasn't able to stop it. we were not convinced and demand to have lexus corporation send a master technician or have an independent and qualified technician for a full and complete diagnosis. request was refused by the dealership service department manager. based on their computer diagnosis, there was no error code came up and therefore we have to trust them that the program has been resolved by the replacement of the floor mat our research found this problem has happened in a lot of different models of vehicles of toyota and lexus. suspicion is that there is some other bigger safety issues behind and toyota is using the floor mat issue as an excuse to cover up more serious safety problem. *tr | |||
| 05/03/2008 | 16000 | 1 | |
| While driving my 2007 lexus 350 es on saturday, may 3, i experienced unintended acceleration. my vehicle unexpectedly accelerated and i was unable to successfully brake or shut off the car with the push button ignition. while struggling to gain control of the vehicle (and avoid hitting other vehicles), i was finally able to stop the car using the emergency brake, putting the car in park and holding the push button ignition for several seconds. a great deal of smoke resulted... i immediately contacted woodfield lexus, my local lexus dealer. i was told to bring the car to the dealer asap for review. i did so, and my vehicle is currently with the dealer to perform necessary testing. when i arrived at the dealer, the service manager noticed that my floormats were secured, but upside down -- the result of a recent oil change (2 days prior) -- where the woodfield lexus service technician turned my floormats over -- then forgot to properly secure them in the correct position. i notified woodfield lexus of another acceleration issue in 2007, however i was told that the jumping acceleration is a know glitch with my make/model/year. my vehicle is unsafe to drive. *tr | |||
| 03/10/2008 | 7900 | 1 | 09/13/2007 |
| While coming out of a parking lot,accelerator petal got stuck,car accelerated from 0-70 in seconds and could not slow the vehicle down, lexus recently serviced car for mat recall and did not install clips on all weather floor mat, my insurance is investigating both accelerator throttle and also the reason wy mat did not have clips installed after lexus stated they corrected the mat recall,i am also hiring a independent auto forensic specialist,i could of killed myself and others too,t his so called mysterious acceleration must be corrected. *tr | |||
| EQUIPMENT - ELECTRICAL - AIR CONDITIONER | |||
| 05/21/2008 | 15000 | ||
| Tl* the contact owns a 2007 lexus es350. the contact stated that the air and heating system releases aluminum trihydrate through the vents. as a consequence he had to have surgery to stop his nose bleed. the vehicle was taken to the dealer, but the technicians have not been able to provide a remedy. he contacted the manufacturer to request a toxicity report. upon contact a representative concluded that aluminum trihydrate is commonly used as an antacid, therefore there was not associated safety hazard. the failure mileage and current mileages were 15,000. | |||