Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| POWER TRAIN - AUTOMATIC TRANSMISSION | |||||
| SB-0001-11 REV1 | 01/06/2011 | 10037625 | Ready | 05/31/2011 | |
| SB-0001-11 REV1 | 01/06/2011 | 10037625 | Lexus: information on an improved transmission fluid. *rm | 05/31/2011 | |
| 00307 | 03/27/2007 | 10021435 | Mil on dtc p2716. *kb | 04/26/2007 | |
| 00107 | 01/19/2007 | 10020995 | 3rd - 4th gear shift flare. *kb | 02/20/2007 | |
| POWER TRAIN - AUTOMATIC TRANSMISSION - CONTROL MODULE (TCM, PCM) | |||||
| LSB-0033-11 | 06/20/2011 | 10041079 | Toyota: malfunction light is on with diagnostic trouble codes stored. *rm | 09/19/2011 | |
| LSB-0033-11 | 06/20/2011 | 10041079 | Ready | 09/19/2011 | |
| POWER TRAIN - AUTOMATIC TRANSMISSION - TORQUE CONVERTER | |||||
| L-SB-0027-08 | 05/13/2008 | 10025163 | Torque converter shudder on 2007-2008 lexus es350 automatic transmission/transaxle model. *pe | 07/15/2008 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| POWER TRAIN | |||
| 10/09/2011 | 74000 | ||
| Tl- the contact owns a 2007 lexus es350. the contact stated while driving approximately 65 mph the vehicle suddenly accelerated on its own. after trying to decelerate for a few minutes the vehicle finally slowed down. the vehicle was inspected by a dealer who advised her that the she needed a transmission. the transmission was repaired. the failure and current mileage was approximately 74,000. the vin was unavailable. rvk | |||
| 10/09/2011 | 74000 | ||
| Tl-the contact owns a 2007 lexus es350. the contact stated that while driving approximately 65 mph when the vehicle suddenly accelerated on its own. after trying to decelerate for a few minutes the vehicle finally slowed down. the vehicle was inspected by a dealer and they advised her that the she needed a transmission. the vehicle was repaired for the transmission. the failure and current mileages were approximately 74,000. the vin was unavailable. tb | |||
| 11/24/2010 | 58197 | ||
| My 2007 lexus hyper accelerated. i had the re-call work done on thiis. it was as if the car had a mind of it's own it was damaged and i was hurt | |||
| 02/10/2010 | 75000 | ||
| Tl*the contact owns a 2007 lexus es350. the contact was driving approximately 15 mph when the vehicle stability control (vsc) warning light indicator illuminated on the instrument panel. the dealer was notified and advised the contact that there were no failures. the identical failure occurred twice. the vehicle was taken to the dealer for diagnostic testing and the technician was unable to detect an error code related to the failure; although, the transmission needed to be replaced. after the transmission was replaced the vehicle stability control (vsc) warning indicator continued to illuminate. the contact notified the manufacturer who stated that no investigation would be performed since the dealer reported that there were no failures. the failure mileage was 75,000. the current mileage was 89,000. | |||
| 12/24/2009 | 55000 | 1 | |
| Out of nowhere the es 350 lexus accelerated in reverse. i had to practically stand on the brakes both feet with all my effort to stop the car while the engine continued to accelerate. it would not go into neutral or drive or park or turn off despite holding the ignition key. the whole incident lasted about a minute or so and suddenly, like a switch was hit, the engine stopped racing and the car became idol and no damage was done to me or the car or the house. *tr | |||
| 05/13/2008 | 3000 | 1 | |
| Es 350 2007 lexus, passing vehicle doing approx. 40 mph in 55 mph zone, accelerator stuck, gas pedal was going to floor on its own, looked at speedometer was at 85 and climbing. applied brakes as hard as could, pulled over to side of road, put in park and turned car off. continued on after getting myself settled down. car is now in shop and they are talking floor mats, did not have the all weather floor mats in, checked gas pedal and saw no compromise from floor mat in car that would cause this to happen. the car has less than 3000 miles. thankfully there were no injuries, it was 6 am and traffic was minimal. *tr | |||
| 01/01/1901 | 1 | ||
| 2007 lexus es350 making loud noise when going from park to drive. consumer states that it makes a loud clunking noise when shifting from park to drive. dealer stated that this problem was a characteristic of the es350. *kb | |||
| POWER TRAIN - AUTOMATIC TRANSMISSION | |||
| 04/06/2010 | 2 | 06/01/2006 | |
| 2007 lexus es350. consumer states unintended acceleration *tgw the consumer did receive a recall notice in the mail regarding accelerator problems, but was not concerned, because he never experienced any problems prior. however, on april 6, 2010, as the consumer was about to make a turn, the vehicle suddenly lurched forward and a red warning light illuminated as well as the check engine light. the consumer aborted the turn and went straight ahead and turned into a gas station. the consumer then turned off the engine and after a minute or two he re-started it; both the warning light and check engine light as well as a light indicating loss of traction were on. the vehicle was towed to the dealership where they reset the computer and the consumer was informed everything was fine. however, 4 miles into his trip, the vehicle lurched forward again when it was moving at about 20 mph after a stop sign. the consumer drove the vehicle to the dealership the next day and upon inspection, the consumer was informed the vehicle needed a new transmission. the representative told the consumer there was a mechanical problem with the second gear and that the lurching of the vehicle was related to the computer bypassing that gear. *jb | |||
| 03/31/2010 | |||
| On wednesday, march 31 at approximately 5:30 p.m., i driving my in-laws | |||
| 11/24/2006 | 1000 | 1 | |
| We bought our lexus 350 on sep 29, 2006 within 3-5 months we had issues in acceleration pedal. we took to the workshop and stated our complaint on increase is speed the 1st 10 min of driving. the replaced the transmission. but sometimes we still have that issue. but when we take to the dealer they say they couldn't reproduce that. we are now worries about the sticky gas pedal issue. once we even hit a cyclist is the turn when i couldn't control the speed on the turn. we tried to reduce our speed, but it was kind of accelerated to 40, where as it should be in 25. the incident happened in school zone. *tr | |||
| 09/10/2008 | 250 | 1 | |
| Engine surges, unexpected acceleration. occurs at low speeds, appears to be failure of automatic transmission. happens every couple of months. was told it was my fault for not understanding how the intelligent transmission functions. *tr | |||
| 12/20/2009 | 13000 | 1 | |
| Vehicle: lexus es350 - 2007 problem: when backing up out of the driveway or onto a busy street, the car stalls when shifted into drive. the computer resets itself which could be 5 seconds and the car needs to be restarted or enough time to be crashed into. i have had three near misses as the car stalled when backed up onto a busy road. the problem has happened to both myself and wife, so it is driver independent. the lexus dealer said there is no fix. they claim the software is either a yes or no for reverse or forward and the roll between the two can not be interpreted causing the vehicle to stall. this is extremely concerning due to the near miss accidents. i understand it is a problem with the es and is. the problem is very intermittent, but has occurred 6 times within my 3 years of ownership. *tr | |||
| 11/19/2009 | 32800 | ||
| Tl* the contact owns a 2007 lexus es 350. the contact stated that she felt a thrust/surging motion while driving the vehicle as if someone hit her from the rear. she noticed the problem about 6 different times. she called the manufacturer and was instructed to take the vehicle to the dealership. she took the vehicle to the dealership and the transmission software was upgraded. the contact had not noticed the problem since the upgrade. the vehicle identification number was not available at the time of the complaint. the current mileage was approximately 35,000. the failure mileage was approximately 32,800. | |||
| 08/06/2007 | 76518 | 1 | |
| I have an es 350 lexus. i purchased my car in may 06. the cars has problems switching gears at certain points when you put your foot on the gas. you could be on the highway or in a residential area and the car rev's and takes off and accelerates forward really hard with out giving the gas pedal a lot of gas. once this happens the check engine light and also the check vsc light comes on. in the lexus manual it tells you that its very dangerous to drive your in that condition and it should be taken to the dealership immediately. i took my car to the dealership and i was told that this issue was caused by my car being recalibrated and that the transmission would need to be replaced. my car only has 76,000 miles. *tr | |||
| 12/31/2008 | 18000 | 1 | 11/17/2008 |
| Tl*the contact owns a 2007 lexus es350. while driving approximately 25 mph on normal road conditions, the contact depressed the brake pedal and the engine began to rev, followed by unintended acceleration. the brake pedal required greater force to stop the vehicle. there were no warning indicators illuminated on the instrument panel at the time of the failure. the failure occurred intermittently. the vehicle was taken to an authorized dealer for diagnostic testing and they stated that the failure was contributed to the computerized system in the transmission. the vehicle was repaired, but the failure recurred. the vehicle is in the process of being repaired. the failure mileage was 18,000 and current mileage was 25,200. updated 05/26/09 *bf updated 05/28/09.*jb | |||
| 10/02/2008 | 26100 | 1 | |
| My lexus es 350 recently had flare problems with my transmission. there is a bulletin out by lexus which suggest the car's transmission will flare between 3rd and 4th gear. however, what they don't tell you is that the car's transmission will flare, but in my case, take off on its own. in short, early morning i was driving to work and my car's transmission flared and suddenly took off with out me doing anything. basically, i had to put both feet on my breaks and stand on my breaks to keep the car from crashing into another car. luckily, i remembered to hit the off button on my car to keep it from ramming into another car. i have never experienced anything likes this before having a car suddenly surge forward with all 8000 rpms blazing. my wife would of never been able to stop this car if she was driving. i reported this to my lexus dealer in lindon but they refused to write down the complaint after fixing the transmission. basically, the local lexus dealer said they would not write down my complaint and suggested i call lexus corporate....which i did on friday. *tr | |||
| 07/16/2008 | 25000 | 1 | |
| I have a 2007 lexus es350. when coming to a stop the vehicle slows and then there is a bump as though the vehicle has been hit it the rear. this has happened at least 4 times. another problem is that when accelerating the trans will speed up causing me to hit the brakes. lexus stated that this is normal. i think its dangerous. *tr | |||
| 06/01/2007 | 5000 | 10 | |
| Lexus es 350 has sudden and unexpected acceleration. *tr | |||
| 12/31/2007 | 1 | 07/06/2007 | |
| I'm having various problems with my lexus es350 as follows: the transmission slips and i feel the car accelerates by itself while i'm driving. the parking assistant system alerts me when any obstacles are near my car. the front passenger airbag indication is off when an adult sits there. *tr | |||
| 08/16/2007 | 2450 | 4 | 04/20/2007 |
| I purchased a 2007 es350 lexus april 20, 2007. the transmissions began surging and flaring up on the rpm's when accelerating, the gas mileage dropped to 14 miles a gallon in july 2007. i brought the car to the dealer and the first time they upgraded the computer software and replaced a chip. on august 16, 2007 the transmission started revving up and shifting hard and a rattle developed in the roof. the dealer put a whole new transmission in the car that time and took the sunroof apart because a part was loose. the same day, the car started doing the same thing on the way home from work and i took it back to the dealer. i filed a complaint with lexus usa and they would not offer anything other then putting a third transmission in the car. 9/18/07 back at the dealer, it is running and the test drive with the mechanic the car shift slow and is not flaring as bad and the gas mileage is 14 miles a gallon again. the roof is rattling again and i need to have the sunroof worked on again. the car failed on the interstate the 2 time and i almost got killed in the high speed line since the car would not go over 50 miles a hour at rush hour in atlanta, ga. lexus is aware of the transmission failures and the safety issue but refuse to recall or buy back this car. thanks mc *jb | |||
| 08/16/2007 | 11080 | 1 | 11/06/2006 |
| Unexpected acceleration and erratic shifting; failure of automatic transmission and related systems; proposed replacement under warranty of the transmission; *tr | |||
| 05/18/2007 | 10700 | 1 | 09/26/2006 |
| I own a 2007 lexus 350 purchased in sept of 2006. i have experienced problems with the transmission, at 3,000 miles which resulted in lexus replacing the transmiion. most recently i was driving on an interstate and while passing a car my car accelerated on it own to 140mpg. i was braking continuously for seven to ten minutes. i shifted from drive to neutral. this did not help. the car only slowed down with the pressure on the brakes. i contacted the dealer who picked up the car when i returned home and i was told that it was a floor mat issue my floor mat was put in by the dealership. i was injured and have since required surgery. in my opinion there is a serious safety issue with the vehicle. *tr | |||
| 03/27/2007 | 2000 | 10 | 02/21/2007 |
| My car has a commonly known problem with the transmission where it slips as much as 1000 rpm when shifting from third to 4th gear. when i reported it to lexus, they immediately replaced the transaxle. now it flares even worse. *jb | |||
| 04/25/2007 | 225 | 1 | 04/12/2007 |
| I purchased a new 2007 lexux es350 on april 12, 2007. in a right hand turn, the vehicle severely oversteered. immediately the check engine light came on, with an error message to check vsc. as a result i returned the vehicle to the smithtown lexus service department on apr. 19, 2007 with 244 miles on the odometer. they took over twenty-four hours to diagnose the fault. they allege that the failure is the result of a defective sensor in the transmission. although i have requested corroboration of the cause from a lexus factory representative and confirmation of the inability to obtain a replacement part for a week, and inspection of the defective part as removed from the vehicle none of these requests have been met as of april 25, 2007. as the defect is a safety related issue of vehicle stability i am concerned that the car poses a potential safety hazard to the public. *jb | |||
| 03/07/2007 | 274 | 1 | 02/16/2007 |
| I purchased a lexus es350 on 2-16-07. on 3-7-07, i experienced a gear shift failure resulting in a near rear end situation. i feel this problem is a serious safety issue and has been a ongoing problem that lexus has not corrected. my car was towed to the dealer for repair of the transmission. i do not trust that it will be reliable .*jb | |||
| 01/21/2007 | 8100 | 10 | 05/01/2006 |
| My car developed the flare/slip (1000 rmp gap) cold start first shift from 2/3 gear. it happened 2-3 times out of 7 days i sent the car to dealer, they keep telling me that they were not able to duplicate or verify the problem, i video tape the problem show it to the dealer however they told me that they have to duplicate the problem first in order to start to repair. after i pick up the car back from the dealer for the first time the flare/slip (1000 rmp gap) happened again, it happened 3-4 times out of 7 days, i sent the car back to dealer to check the problem. again they said that they were not able to duplicate or verify the problem. *jb | |||
| POWER TRAIN - DRIVELINE | |||
| 08/18/2009 | 25000 | 1 | |
| The floor mats on my lexus 350 caused the accelerator to stick in a depressed position resulting in a high rate of speed. fortunately for me i was able to figure it out. for a moment i had the impression that i did not have breaks. this must get fixed or there will be deaths. the reason for this is due to a number of factors. 1) the floor mat was not fastened to the car using the clips. i had just washed the car and i was unable to fasten the floor mats into the clips. the design of the clips is poor. 2) the floor mat slid forward. 3) when the floormat slid forward it caused a situation that when the accelerator is depressed the accelerator gets caught under the leading edge of the floor mat. you cannot lift the accelerator up because the floor mat is preventing it from coming up. 3) the floor mat has to be pulled away from the accelerator in order that the accelerator is released. 4) the design of the accelerator pedal is to close to the top of the floor mat. the accelerator pedal must be replaced with a pedal that is further away from the floor mats. the can be accomplished by making the pedal smaller. my wife is currently driving this car in tx. i am in mn. i've told her to be careful to make sure the floor mats are properly fastened. i am 50 years old and driven numerous cars. this lexus is the best car i have ever drive but this design flaw will kill people if it's not fixed. feel free to call me at: thank you, *tr | |||
| POWER TRAIN - MANUAL TRANSMISSION | |||
| 08/16/2007 | 11081 | 1 | 11/06/2006 |
| Numerous complaints were made to the lexus dealer regarding sudden unexpected surges and acceleration problems with the 2007 lexus es350, which were ignored as a service issue until the transmission demonstrated erratic and uncontrolled operation during a test drive with a certified lexus mechanic. the car would surge and shift erratically until the transmission completely failed and the car became inoperable. *tr | |||