Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STRUCTURE | |||
| 07/10/2009 | 20000 | 1 | |
| On 07/2009 we took our 2007 lexus es350 in for service with 20k miles. it was being taken in for a brake problem, faulty visor and vehicle tilted/leaning. i was advised that the brakes had 1mm left (near brake failure). a lexus tech replaced the brakes, visor and confirmed that the vehicle was tilted/leaning. since then the vehicle returned several times for service including but not limited to the following: brakes and tilt/leaning. the brakes were replaced again and another tech confirmed that the vehicle was tilted/leaning with visual and physical inspection. the tech measured from the wheel well to the ground. the dealer replaced the front suspension but the results were the same. the vehicle is still tilted/leaning and now lexus is refusing to fix it and stated, they have done all they can do to fix it. after i complaint that the vehicle is unsafe a corp field tech was sent to inspect the vehicle. the field tech also confirmed that the vehicle was tilted/leaning and stated that they don't currently have a remedy for this problem. the vehicle currently has 25k miles. due to the statement above it leads me to believe the this is a manufacture defect. *tr | |||
| 07/01/2006 | 1 | ||
| Visibility around the car is very difficult. front posts are large and closer to the driver, blocking more of the field of view. the high backend blocks rear view and the large posts on either side of the rear window add significantly to the blind spots. because of the visibility issue, i have had numerous close calls that could have resulted in serious harm to others and damage to my car. i have had to significantly change my driving habits to accommodate what i believe to be a design weakness in the car. the car feels unsafe to me and i wish i had never bought it. if i could afford to sell it i would in a new york second. i am a 17 year toyota customer who has owned 5 of their products, on this one the design stinks. i rank it fair only because it has other features and performance that are quite good, but they don't offset the visibility problems. i love toyota/lexus, but i hate the es350. *tr | |||
| STRUCTURE - BODY | |||
| 08/01/2012 | 40000 | ||
| Tl- the contact owns a 2007 lexus 350es. the contact stated that the dashboard started to melt and when the sun beamed down, it would cause a glare, obscuring the contact's visibility of the roadway. the vehicle was inspected by a dealer where they advised that she the dashboard would need replacing. the manufacturer was contacted and advised that they would cover a percentage of the repairs. the vehicle was not repaired. the failure mileage was approximately 40,000. the current mileage was approximately 48,000. the vin was unavailable. kmj | |||
| 08/01/2012 | 40000 | ||
| Tl-the contact owns a 2007 lexus 350es. the contact stated that the dashboard started to melt and when the sun beamed down it would casue glare, which causing obscured her vision. the vehicle was inspected by a dealer. after diagnosis they advised her that she needed a new dashboard. the manufacturer was contacted and they advised her that they would cover a percentage of the repairs. the vehicle was not repaired. the failure mileage was approximately 40,000. the current mileage was approximately 48,000. the vin was unavailable. tb | |||
| 12/22/2012 | 100000 | ||
| Tl- the contact owns a 2007 lexus es350. the contact stated that the entire dashboard had melted. the vehicle was taken to the dealer for diagnostic testing. the technician stated the dashboard needed to be replaced. the vehicle was not repaired. the vin was not available. the approximate failure mileage was 100,000. mah | |||
| 12/22/2012 | 100000 | ||
| Tl- the contact owns a 2007 lexus es350. the contact stated while parked the contact noticed the entire dashboard had melted. the vehicle was taken to the dealer for diagnostic testing. the technician stated the dashboard would have to be replaced. the vehicle was not repaired. the vin was not available. the approximate failure mileage was 100,000. da | |||
| 08/01/2012 | 19000 | ||
| Tl- the contact owns a 2007 lexus es350. the contact stated the dashboard began to melt. the vehicle was taken to the dealer for diagnostic testing. the manufacturer was made aware of the failure. the vehicle was not repaired and the vin was unknown. the failure mileage was 19,000 and the current mileage was 21,000. rvk | |||
| 08/01/2012 | 19000 | ||
| Tl- the contact owns a 2007 lexus es350. the contact stated the dash board started to melt. the vehicle was taken to the dealer. the manufacturer was made aware of the failure. the vehicle was not repaired and the vin was unknown. the failure mileage was 19,000 and the current mileage was 21,000. rds | |||
| 06/01/2012 | 77000 | ||
| Tl* the contact owns a 2007 lexus es350. the contact stated that the dashboard was melting. the contact took the vehicle to get inspected by the dealer and they stated that the failure was a known problem in florida and arizona. the dealer stated that the cause of the failure was due to heat and the contact would have to pay for the repair. the manufacturer was notified and offered no assistance. the vehicle was not repaired. the failure mileage was 77,000. | |||
| 06/01/2012 | 77000 | ||
| Tl-the contact owns a 2007 lexus es350. the contact stated that the dashboard was melting. the contact took the vehicle to get inspected by the dealer and they stated that the failure was a known problem in florida and arizona. the dealer stated that the cause of the failure was due to heat and the contact would have to pay for the repair. the manufacturer was notified and offered no assistance. the vehicle was not repaired. the failure mileage was 77,000. sm. | |||
| 06/01/2012 | 77000 | ||
| Tl- the contact owns a 2007 lexus es350. the contact stated that the dashboard was melting. the contact took the vehicle get inspected by the dealer and they informed that it was a know problem in florida and arizona. the dealer stated that the cause of it is because of the heat and the contact would have to pay for the labor. the manufacturer was notified and they informed the same thing. the vehicle was not repaired. the failure mileage was 77,000. ap | |||
| 02/20/2010 | 11000 | ||
| Tl-the contact owns a 2007 lexus es350. while the vehicle was parked the contact noticed that the clear coat of paint on the vehicle had failed. she stated that there were white specks on the vehicle. she noticed this on the hood and the roof of the vehicle. the vehicle was taken to the dealer. the dealer buffed and waxed the affected area. the contact stated the failure came back in a couple of months in a different area of the vehicle. this time on the trunk and on the hood but closer to the windshield. the vehicle was taken back to the dealer and again they buffed and waxed the vehicle. the failure happen again. the vehicle has not been repaired. the contact stated that the vehicle was always stored in a garage and she does not understand how this could happen. the failure mileage was 11,000 and the current mileage was 13,600. vwb | |||