Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| UNKNOWN OR OTHER | |||||
| 01011901 | 10023173 | 2007 lexus es 350 - all weather floor mat accessory. *nj | 10/31/2007 | ||
| 04112007 | 04/11/2007 | 10021545 | All weather floor mat slides interfering with the accelerator pedal and the brake pedal. *kb | 05/14/2007 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| UNKNOWN OR OTHER | |||
| 06/11/2010 | 32429 | ||
| Driver's front window made a clunk noise when going down and the window popped out and was off track. dealer replaced under warranty. twenty-two months later, same window made a clicking noise going up and down and at that time, dealer removed door panel and found loose bolt which they tightened. jan. 4, 2013, the right front window made a similar clunking noise and popped out of its track. window had to be replaced. dealer covered labor, but not parts, which amounted to $500 including tinting. fortunately these incidents occured when the car was not in motion. | |||
| 05/26/2011 | 100950 | ||
| In may/june 2011 my ac went out and august 2011 my passenger side window went off track due to a broken clip. i have a 2007 lexus es350 with 102,000 miles. my warranty ran out just before year 2 due to the high mileage. i took my vehicle to the dealership for the ac and was told the ac evaporator needed to be replaced. also, the technician told my husband that the waterpump was leaking as well and it needed to be replaced. however, the technician forgot to write the water pump information on the ticket. i contacted lexus consumer assistance because i have had constant problems with this vehicle; replaced halogen bulbs at $200+ a piece in 2009, replaced driver side window in 2010 due to a broken clip, and replaced rear brakes in 2008. lexus only agreed to pay 25% of the bill for the replacement of the ac evaporator and nothing towards the cost of the replacement of the waterpump. i did not contact them regarding the passenger front window. replacement of the ac evaporator, water pump, and passenger side window are very expensive if the work is done at the dealership. replacement of ac evaporator is $1605, water pump approx $3800, window $520+. lexus said that i had to replace the entire window and that the clips were not sold separately when i replaced the driver side window. today (8/11), i took my car to an auto glass shop and they fixed my passenger window and replaced the clips for only $75. lexus is deceiving a lot of people which is the reason i want to bring this to the attention of nhtsa. it seems like a lot of the issues that i stated above are recurring with other owners. therfore, i'm asking nhsta to research the number of complaints and problems with the ac evaporator, windows, rear brakes, and water pump. these sort of problems should not occur in a relatively new car and i strongly believe a recall of the 2007 lexus es350 vehicle needs to happen. | |||
| 07/28/2011 | 38397 | ||
| This morning driving into work i rolled up the passenger side window and it rolled up too far and is now out of the grove. the nearest dealer is 1 hr 30 mins from here and will need to either tow the vehicle or will need to take it to an authorized repair shop. estimating huge $$$s. vehicle is just out of warranty. 38,397 miles. | |||
| 06/18/2011 | 58000 | ||
| I own a 2007 lexus es 350 and on june 18, 2011 while driving, the passenger rolled down her window and the window came off track while trying to roll up!! we had to pull over and manually readjust the window to keep it in place as it was completely coming out of the panel. the window cannot be lowered now until i get it into the dealership. this could have been disastrous! i have noticed numerous complaints about the lexus's windows coming out because of something breaking. this window is not used much, so why would breakage of clips or whatever holds it in place break? i feel it it too common a problem and a recall should be addressed. | |||
| 06/06/2010 | 30000 | ||
| My problem is with the front drivers window and the passenger front window coming off track and the window attachments breaking. lexus fixed the drivers window and now the same thing has happened to the passenger window. is this a common problem that the dealer should recall | |||
| 06/16/2010 | 50 | ||
| In 2007, i purchased a new 2007 model lexus es 350 4 door sedan. shortly after i purchased the vehicle, i noticed that when the accelerator was lifted and the car was downshifting and braking by the engine (the brake not being depressed), at one point the car continued forward for a time rather than continue to being braked by the engine. this condition has continued in spite my calling it to the attention of the lexus dealer in new orleans on several occasions, the first being shortly after i purchased the car, and the latest being on june 16th of this year. in each instance, i was told by the dealer that the car had no problems. the problem is not a rapid surge, but rather a sudden and unexpected moving forward in gear instead of a continuous downshifting and resulting braking when the car has been driven at about 30 to 40 mph and the accelerator is lifted. this problem does not occur in every instance when the accelerator is lifted, but in traffic when the driver expects the car to slow itself the sudden forward movement, instead of a continuous slowing, is dangerous. the acceleration problem appears to be a fault of the car | |||
| 04/30/2010 | 34000 | ||
| 2007 lexus es 350 - unintended rpm surge to 6000 rpm occured at a traffic light stop. immediate action taken to stop the engine by pressing the starter button killed/cut the engine. the rpm surge was sudden and unexplained - and accelerator pedal was not touched during this occurrence. | |||
| 06/15/2007 | 1000 | ||
| New car less then 1 mo. old wife and i noticed accelaration surges. reported to dealer. dealer stated transmisson is adjusting to drivers. dealer adjusts, no new parts. surge still happens, once in a while, not alot. at low speeds 20 to 30 mph | |||
| 07/16/2008 | 25700 | 1 | |
| Bluetooth disconnects all the time, apparently, due to interference from other vehicles. connect function is disabled while the car is moving. this makes one to use phone holding it to the ear, causing a risk of police persecution, as well as safety hazard. *tr | |||