Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VISIBILITY | |||
| 02/01/2011 | 23000 | ||
| Tl-the contact owns a 2007 lexus es350. the contact stated that the rear view mirror was obstructing his view due to the height of the rear of vehicle. the dealer did not offer any assistance. the contact could not remember if he had notified the manufacturer. the vehicle had not been diagnosed or repaired. the approximate failure mileage was 23,000 and the current mileage was 31,000. sm. | |||
| 02/01/2011 | 23000 | ||
| Tl-the contact owns a 2007 lexus es350. the contact stated the rear view mirror was obstructing his view by the height of the rear of vehicle. the dealer did not offer any assistance. the contact could not remember if he had notified the manufacturer. the vehicle had not been diagnosed or repaired. the current mileage was 31,000 and the approximate failure mileages were 23,000. bw | |||
| 07/23/2011 | 64640 | ||
| Tl-the contact owns a 2007 lexus es350. the contact stated the driver side glass window fell out of the grove. this causes the window to not go up or down. the vehicle was taken to the dealer who replaced the glass and the assembly and he was charged $1000 for the repairs. a few days ago the front passenger side window also fell out of the grove. the dealer repaired that glass at a cost of $842. the manufacturer was contacted and stated there are no recalls or warranty for this failure. the failure mileage was 64,640. mw | |||
| 07/10/2009 | 20000 | 1 | |
| On 07/2009 we took our 2007 lexus es350 in for service with 20k miles. it was being taken in for a brake problem, faulty visor and vehicle tilted/leaning. i was advised that the brakes had 1mm left (near brake failure). a lexus tech replaced the brakes, visor and confirmed that the vehicle was tilted/leaning. since then the vehicle returned several times for service including but not limited to the following: brakes and tilt/leaning. the brakes were replaced again and another tech confirmed that the vehicle was tilted/leaning with visual and physical inspection. the tech measured from the wheel well to the ground. the dealer replaced the front suspension but the results were the same. the vehicle is still tilted/leaning and now lexus is refusing to fix it and stated, they have done all they can do to fix it. after i complaint that the vehicle is unsafe a corp field tech was sent to inspect the vehicle. the field tech also confirmed that the vehicle was tilted/leaning and stated that they don't currently have a remedy for this problem. the vehicle currently has 25k miles. due to the statement above it leads me to believe the this is a manufacture defect. *tr | |||
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM | |||
| 05/21/2008 | 15000 | ||
| Tl* the contact owns a 2007 lexus es350. the contact stated that the air and heating system releases aluminum trihydrate through the vents. as a consequence he had to have surgery to stop his nose bleed. the vehicle was taken to the dealer, but the technicians have not been able to provide a remedy. he contacted the manufacturer to request a toxicity report. upon contact a representative concluded that aluminum trihydrate is commonly used as an antacid, therefore there was not associated safety hazard. the failure mileage and current mileages were 15,000. | |||
| VISIBILITY - POWER WINDOW DEVICES AND CONTROLS | |||
| 06/11/2010 | 32429 | 2 | |
| Driver's front window made a clunk noise when going down and the window popped out and was off track. dealer replaced under warranty. twenty-two months later, same window made a clicking noise going up and down and at that time, dealer removed door panel and found loose bolt which they tightened. jan. 4, 2013, the right front window made a similar clunking noise and popped out of its track. window had to be replaced. dealer covered labor, but not parts, which amounted to $500 including tinting. fortunately these incidents occurred when the car was not in motion. *tr | |||
| VISIBILITY/WIPER | |||
| 06/16/2012 | 62000 | 1 | |
| My right headlight began to flicker and did so for several weeks, then the left one started to do the same thing. now they both completely shut off when i'm driving. i need to turn them on and off several times before they come back on. this is not only frightening, but extremely dangerous. makes me afraid to drive after dusk. to add to the matter...... recently, my passenger side window fell off of the track. my husband was able to manipulate the window to get it to stay up...but now i am unable to use that window. this week my driver side window has done the same thing. when a window falls out of it's track it is totally unexpected and causes a major distraction...especially when it's right next to you on the driver's side! one more item...... now my sideview mirrors change position while i'm driving. i couldn't understand why when i was driving i could no longer view vehicles in the lanes next to me and then i realized my mirrors had changed. again, a safety issue because now i need to readjust my mirrors while i'm driving. i can't believe this is the quality of a lexus! what's next???? *tr | |||
| 06/16/2012 | 62000 | ||
| My right headlight began to flicker and did so for several weeks, then the left one started to do the same thing. now they both completely shut off when i'm driving. i need to turn them on and off several times before they come back on. this is not only frightening, but extremely dangerous. makes me afraid to drive after dusk. to add to the matter...... recently, my passenger side window fell off of the track. my husband was able to manipulate the window to get it to stay up...but now i am unable to use that window. this week my driver side window has done the same thing. when a window falls out of it's track it is totally unexpected and causes a major distraction...especially when it's right next to you on the driver's side! one more item...... now my sideview mirrors change position while i'm driving. i couldn't understand why when i was driving i could no longer view vehicles in the lanes next to me and then i realized my mirrors had changed. again, a safety issue because now i need to readjust my mirrors while i'm driving. i can't believe this is the quality of a lexus! what's next???? | |||
| 12/21/2011 | 100000 | 1 | |
| While driving down the road at varying speeds i have noticed that the outside mirrors on my car change position without any input on the switch. during the week or so prior to the first time that this occurred, i had noticed that when returning to the car after leaving it parked overnight that the mirrors, selecting the memory switch would return the seat and mirrors to their preset position. however this has now progressed to where the mirrors will change position while the vehicle is in motion. the driver's mirror will not change position dramatically, however the passenger side mirror will frequently tilt up to nearly the full extent of its' travel and without any warning or input from the driver. this has led to several occasions where a quick glance, especially at night, did not show an obstruction on the passenger side of the car and nearly led to an accident. pressing the memory recall button numerous times will eventually bring the mirror back to the set memory position. this is a safety hazard and i would like my vehicle to be repaired. *tr | |||
| 12/21/2011 | 100000 | ||
| While driving down the road at varying speeds i have noticed that the outside mirrors on my car change position without any input on the switch. during the week or so prior to the first time that this occurred, i had noticed that when returning to the car after leaving it parked overnight that the mirrors, selecting the memory switch would return the seat and mirrors to their preset position. however this has now progressed to where the mirrors will change position while the vehicle is in motion. the driver's mirror will not change position dramatically, however the passenger side mirror will frequently tilt up to nearly the full extent of its' travel and without any warning or input from the driver. this has led to several occasions where a quick glance, especially at night, did not show an obstruction on the passenger side of the car and nearly led to an accident. pressing the memory recall button numerous times will eventually bring the mirror back to the set memory position. this is a safety hazard and i would like my vehicle to be repaired. | |||
| 05/17/2012 | 65000 | ||
| While driving my 2007 es 350 i attempted to let my passenger side front window down and when i tried to let it up it wouldn't go up at first then it came up off track upon letting it up. | |||