Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| FUEL SYSTEM, GASOLINE | |||
| 10/03/2011 | 74000 | ||
| Fuel feed line to passenger side fuel pump became disconnected while driving. was stooped at the traffic light and start smelling gas, thought was coming from the front car. as light turned green start to move and engine stopped. fortunately was on the down hill so car rolled to the traffic light and pulled over. tried to start couple of time and gas was dripping under the passenger side engine. was towed to the dealer and all they can find is fuel feed line to the fuel pump was disconnected.they inspected o-rings and pipe retainer which was found ok. needless to say lucky for us that there were no spark otherwise it could have ignited the car. after back and forth conversation with lexus customer service, only assurance i can have is dealer can show me that the fuel pipe is connected well and there is no safety issue. my concern is what cause this failure and no dealer or lexus engineering have any idea. there was a recall regarding engine for this model and work was done by dealer about four months prior to this incident. | |||
| 12/16/2010 | 34000 | ||
| 1. 2007 gs350 used for normal operation (apprx. 34,000-miles; serviced for 30,000-miles at lexus dealership 2 months prior). immediately after exiting the freeway, the car stalled. smoke was coming out from front of car. upon further inspection, fuel was spilling down onto the ground. car was towed to lexus dealership. 2. the fuel hose connector somehow came loose, thereby disconnecting the fuel hose connecting the engine and gasoline tank (connector & hose located visibly on left side of engine compartment), allowing gasoline to freely flow out. any electrical spark or accident could have caused severe fire damage and loss of life during this time. this warrants further question as to how durable the connector would be in the event of an accident. 3. lexus dealership found no defect with the hose and connnector, other than the fact that it became disconnected. without any investigation into the matter, they have categorized this as a singular incident. they replaced the parts to bring peace to our minds, but maintain that the parts are functioning correctly. asked as to how the fuel hose could become disconnected when there is no apparent defect to the parts, lexus provided the answer, we don't know, and further adding there is no issue since we replaced the parts. logical course of action would be to immediately investigate whether there is a design flaw in the system, but this does not appear to be the case with lexus. | |||
| FUEL SYSTEM, OTHER | |||
| 03/23/2009 | 9000 | 1 | |
| 3/24/09, received a safety recall notice from lexus division, toyota motor sales, usa, inc. torrence, ca about a replacement of fuel delivery pipes (fuel rails) i purchased a 2007 gs350 lexus from putnan lexus, redwood city, ca 94063 about july 2007.3/23/09, called lexus of serremonte, coma, ca , 877 200-4498; talked to cindy at service dept; gave her the vin, my full name and home address. she told me it will be ready in about 5 days & then to arrange appt for repair. 4/1, about 2:35pm,talked to robin on status after being put on hold and transferred 2/3 times in about 18 minutes, i was told there was no record of any order for the fuel rails; cindy did not order the parts; they are having problem locating me in their records because i did not buy the car at serramonte; they have to find me through their national register ??? robin assured that the parts were being order and to call back in 2/3 weeks, due to several back log ?? 4/21, called serramonte again for status..talked to eva, x 2133, head of cashier/service dept; she has no record of me, no order and gave me the same reasons; 3000 cars back log, did not buy it from them, etc. she assured me again that she is creating a file and the parts will be ready in 2 weeks., .that is after i threaten to call the general manager. i am not at all satisfied with her answer either despite her promise to put my file on her desk!!!! i called putnam lexus, the dealer i bought the car from; talked to oscar pacheco, service consultant; i now have an appt for 4/29/09 at 10am with the required parts in store already. that tells me lexus of serramente lied to me 3 times about the order of the parts, grossly inefficient and not in compliance of your safety recall. please do whatever necessary to enforce compliance. i am also sending a copy of this to lexus, toyota motor sales to investigate their own dealers unacceptable sales/service practice. *tr | |||