Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VISIBILITY | |||
| 07/25/2010 | 39000 | ||
| While driving down the road at varying speeds i have noticed that the outside mirrors on my car change position without any input on the switch. during the week or so prior to the first time that this occurred, i had noticed that when returning to the car after leaving it parked overnight that the mirrors, and often the driver's seat would be out of their set memory position. selecting the memory switch would return the seat and mirrors to their preset position. however this has now progressed to where the mirrors will change position while the vehicle is in motion. the driver's mirror will not change position dramatically, however the passenger side mirror will frequently tilt up to nearly the full extent of its' travel and without any warning or input from the driver. this has led to several occasions where a quick glance, especially at night, did not show an obstruction on the passenger side of the car and nearly led to an accident. i have complained twice about this to one lexus dealer, tri county lexus, and once to another lexus dealer, lexus store of lexington. neither claimed to be able to duplicate the problem, but i did point out to the lexus store of lexington when i picked my car up that the passenger mirror was tilted fully up and therefore useless to view the side of the vehicle. as i have pointed out to both dealers, pressing the memory recall button numerous times will eventually bring the mirror back to the set memory position. now that the vehicle has passed its' 50,000 mile new car warranty lexus claims no further responsibility for this or several other concerns which i raised during the warranty period, one of which i just paid $569 for out of pocket to repair. this is a safety hazard and i would like my vehicle to be repaired. | |||
| VISIBILITY - REARVIEW MIRRORS/DEVICES - EXTERIOR | |||
| 03/01/2010 | 3000 | ||
| Tl*the contact owns a 2007 lexus gs 350. the contact was making a right turn, the engine stalled and then started when the vehicle lunged forward. the contact was making a turn and the traction control kicked in and the engine stalled in the middle of the road again. when taking his foot off of the accelerator pedal and then depressed it again, the vehicle responded normally. the contact informed the manufacturer and it took them two months to send a factory representative to inspect the vehicle. they informed him that they could not duplicate the failure. the contact took the vehicle to an authorized dealer and they refused to repair it stating that was the way it should function. the contact also had multiple problems with the outside mirrors when it enabled him to see outside of the vehicle. the dealer repaired both mirrors but had to repair them multiple times. the vehicle has not been repaired. the failure was mileage 3,000 and the current mileage was 25,000. | |||