Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STRUCTURE | |||
| 08/13/2012 | 100000 | 1 | |
| Over the course of the vehicles life, the interior dash and door panels have become sticky and have began deteriorating. in some cases, parts of the dash have become brittle and broken off. concern for safety in the event of a crash from flying dash particles. *tr | |||
| 08/28/2009 | 45000 | 1 | |
| I had a car accident last friday on highway 75, at approximately the 248.7 mark. i was going at the speed limit, and all of a sudden the front wheel came off from axle end and hit divider wall on the interstate. i lost control of the car and bumped my head on the glass. my insurance company and the police told me that i don't need to file report since no other party was involved. i would to attached some pictures of the vehicle taken after the accident if possible. you can clearly see all of 5 bolts are still attached on the tires . it is very frustrating and astonishing that a highly reputable car maker would have allowed such poor quality on the body structure. there was no side collision at that time, and i when the tire came off loose it scratched and made damages to the car. currently my car is at dealer shop, waiting for inspection. i sincerely hope lexus or nhtsa can start investigating on this matter and provide me an explanation. needless to say, this is a very serious safety issue. no car owner would have expected any part of their car to be detached while on the road with no reason. if you need additional information, please do not hesitate to contact me. *tr | |||
| 08/09/2009 | 69000 | 1 | |
| 2006 lexus is 250 awd with just under 70k miles- noticed that carpeting was soaking wet, with significant water in rear passenger area. took car to dealership who said that the a/c drain hose was blocked. lexus has a tsb with a new and improved drain hose, but they did not cover as car was no longer under warranty and they refused to admit that the part was defective. cost to replace drain hose (1700) and replace carpet (2200) for a total of 3900. lexus agreed to pay 50% as a goodwill gesture, but refused to admit design defect. i disagree with their assertion. *tr | |||
| STRUCTURE - BODY | |||
| 05/03/2006 | 1400 | 1 | 12/30/2005 |
| Dt*: the contact discovered on a sunny day in march, while washing the vehicle, there were white spots covering the entire vehicle including the headlight covers and windshield. upon inspection, by the dealer, it was determined the windshield, head light covers and all exterior windows needed to be replaced. all exterior panels need to be ground down to the metal and a corrosive protector has to be applied before the vehicle is repainted. the dealer felt a corrosive road material may have caused the problem, although the vehicle has never been driven in such conditions. | |||
| STRUCTURE - BODY - BUMPERS | |||
| 08/14/2009 | 1 | ||
| My car was damaged by shipping company (momentum transport) during shipment from tx to va. damage was done to the front bumper and rear bumper. i contacted the company after receiving the car and was asked to send pics of the damage. i emailed pics of the car before shipping and pics of damage after shipping and have not heard from momentum transport since. i have called and left several messages and sent email and the company continues to ignore me. *tr | |||
| STRUCTURE - FRAME AND MEMBERS | |||
| 08/31/2009 | 48000 | 1 | |
| Lexus is250. drive shaft came off. i had an accident on inter-state 75/85 north bound in downtown atlanta around exit 248b. the front driver side wheel came off in the middle of highway. i did not hit any car except the broken tire hit concrete wall and stopped against concrete wall. i reported this issue to toyota immediately but it took them 3 months to inspect the car. since i can not afford to let it sat in collision center for a while, i had to repaired. by the time, they inspected on nov. 25, 2009. it got all repaired. i did show picture to them. however, lexus refuse to offer any assistance after inspection. lexus said that i could hit something that it's why my rim was damaged. of course, my rim was damaged because it hit concrete wall after it came off. those pictures showed that i did not hit any where (including front bumper). atlanta police came immediately since this accidents was on interstate. however, according to him that i don;t need to file report because there is no other party or property damage. it was only my car. i went to hospital for neck check out. x ray did show something unusual but my own insurance covered the charge. please review and see if any related incident to prevent future issue. *tr | |||