Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VEHICLE SPEED CONTROL | |||
| 03/05/2011 | 36000 | ||
| On 3/5/11 at approximately 8:30 am, i was in a parking lot traveling at about 5 mph in drive with my right foot lightly applying the brake when the brakes seemed not to hold as they should and the engine suddenly increased to 4500 - 5500 rpm. i applied increased force to the brake pedal, placed the gear shift into park, and noted the rpms climbing above 5500. i then pressed the start/stop button and the engine stopped. this episode occurred on dry, smooth asphalt on a clear, cold (30 degree) day. the engine was at normal operating temperature, initially running at near idle (in the parking lot), with the gear shift in drive, cruise control off, radio, cd, a/c, defroster were all off. heat and fan were on with interior temp set at 74 degrees. this episode has not repeated as of the filing of this report (4 days post-event). note: i was wearing sneakers, not any type of oversized winter boots. the car mats had been previously replaced by the dealer as a result of an earlier recall; no additional mats were in place. all required maintenance, up to and including 36,000 miles, has been performed by the dealer. | |||
| 06/02/2010 | 46523 | ||
| Tl-the contact owns a 2007 lexus is250. the contact stated that the accelerator pedal recall (09v388000) was performed. the contact stated that when driving, if his foot was lightly on the brake pedal and he depressed the accelerator pedal, the vehicle would not accelerate or move forward. the vehicle was taken back to the dealership where the contact was told that there was nothing they could do to assist. the contact had not spoken with the manufacturer at the time of the complaint. the vehicle had not been repaired at the time of the complaint. the current mileage was approximately 47,000. the failure mileage was 46,523-bk | |||
| 07/22/2010 | 41000 | ||
| I have an is 250 lexus, 2007. i purchased the car on october of 2006. since my purchase, the car jumped back and forwards when the air conditioner was started and sometimes it shake when i stopped on a red light or a stop signal. i have complained about this issue many times but the dealer said that the computer do not detects the problem. last month (july 22, 2010), i was driving my car on the highway and it unexpectedly decelerates and began to shake. i was unable to drive faster than certain miles. also, the vsc light came on. my car has been in the dealer for a month right now and they do not have a final and conclusive diagnosis of what caused the incident and how to fix it. further, i know other persons who this problem was occurred twice, so i expect it to occur again. momentarily, they indicated that the problem was caused because of an accumulation of coal in the valves but they are still making tests to the car. the people from toyota have not been available to speak with me although i have requested so, and i have met in many occasions with dealer | |||
| 03/14/2010 | 28000 | 1 | |
| I purchased a 2007 lexus is250 about a month ago from carmax. i was driving at approx 30mph when a cat entered the roadway. i tried to slam on the brakes but the car accelerated instead and quickly gained speed. i don't know how fast i was going when i was able to step on the brake enough for it to stop. carmax tells me its not their problem, even though they sold me a car that was already recalled. and lexus says that they don't have the part for it but will put me on a waiting list. so, i either gamble with my life and drive the car anyway, or i'm stuck without a vehicle at all. i'm furious! *tr | |||
| 02/19/2010 | 81000 | 1 | |
| I own a lexus is250, i pushed down on the gas pedal and it got stuck. i rammed into a car and hit it twice before the car would stop. i hit the car on the sensory going 35 miles per hour and my air bags didn't deploy. *tr | |||
| 08/04/2008 | 16727 | 1 | |
| Accelerator on 2007 lexus is 250 stuck while driving on the highway at 85 mph. i had accelerated hard to come up to highway speed. brakes would not slow vehicle down. wove in and out of highway traffic and called 911. frantically moved shift lever and moved paddles on steering column. car eventually seemed to downshift and slowed. happened once. took vehicle to lexus dealer that day. new floor mat and clips were installed that day. *tr | |||
| 01/23/2010 | 25000 | 1 | |
| Accelerator recall on lexus and toyota. i received a notice undated last year on both of my vehicles 2007 lexus is-250 and 2007 toyota camry and we haven't received to the recall letter to have it repaired. this letter states that they don't have a remedy for it yet. *tr | |||
| 08/30/2009 | 34500 | 1 | |
| I was normally driving on the road and on good weather conditions. my car accelerator pedal got stuck. the car accelerated very fast and was rapidly approaching a red light. i quickly reacted and was able to pull back the accelerator with my shoes and hand. *tr | |||
| 08/07/2009 | 26000 | 1 | |
| Wife's 2007 lexus is 250 experienced sudden acceleration on the northbound 405 freeway in long beach california. after she accelerated onto the freeway she entered the fast lane and eased up on the gas pedal but the car continued to accelerate out of control with her foot completely off the gas pedal. she began pressing on the brake pedal in an effort to stop the vehicle, all the while the car was trying to accelerate. luckily she was able to maintain control and moved over to the right lane, then onto the shoulder of the highway. she threw the auto transmission lever into neutral. she was then able to bring the car to a stop, even while the engine was racing at high rpm. she turned off the ignition and the engine stopped. we had the car flat-bedded to south bay lexus in torrance, california where they gave her a loaner for the weekend and promised to have one of their mechanics drive the car over the weekend to see if they could | |||
| 07/05/2009 | 2 | 03/01/2009 | |
| 2007 lexus is250. traveling at 55 mph on hwy, hit cruise, car suddenly accelerated to nearly 105 mph by itself. brakes unresponsive. did not respond to putting in neutral. had to place in park. lexus blames on floormat interference. driver disagrees. cruise would not turn off. 911 called, advised to drive into field. 2nd time this happened since purchasing car in mar 2009. although car under warranty, lexus refuses to pay. insurance adjuster sent to dealership to inspect. waiting on results. *tr consumer is adding photos. 7/29/09 *nj received phote. updated 08/05/09.*jb | |||
| 05/04/2009 | 47000 | 1 | |
| Check vsc engine light come on. car decelerates while driving on highway. it started to shake when i stopped. unable to drive faster than 40mph on highway. lexus unable to fixed it. this is a velocity hazard on the road. *tr | |||
| 02/06/2009 | 42556 | 2 | |
| On 02/06/09 the car engine malfunction light turned on as well as the other one's on the dash. the car reduced the velocity while driving on the highway and did not accelerate any faster the 40 mph. i took the car to the lexus dealership service department. they stated it was a misfire in some cylinder and also some problem with the gasoline. they fixed it. on may 4, 2009 i had the same problem with the car. the car malfunctioning lights turned on and the car loses velocity while driving on the highway. so far the car has been at the lexus service department waiting to be repaired. lexus stated it is the vehicle motor pipes that need be changed and they have not arrived at the dealership up until today may 26, 2009. they have told me the vehicle motor pipes are on back ordered until june 2009. what can i do??? the consumer was informed the engine escape valves were broken. updated 05/27/09. *jb | |||
| 03/31/2008 | 23243 | 1 | |
| Car unexpectedly decelerates, engine shakes and check engine and vsc lights come on. after a short rest the car would start and the problem would repeatedly re-occur until i arrived home. lexus service has not been able to fix the problem and i do not feel safe driving the car. *tr | |||
| VEHICLE SPEED CONTROL - ACCELERATOR PEDAL | |||
| 02/20/2010 | 18778 | 1 | |
| Tl*the contact owns a 2007 lexus is250. she stated that while driving 5 mph when the accelerator pedal was engaged, it became stuck to the floor, accelerated on its own and crashed into her garage wall. the vehicle bounced off of the wall and moved in reverse 3 feet she then turned the vehicle off. there were front end damages and no injuries. the dealer was contacted and they stated to call the corporate office and file a report. the vehicle will be inspected to determine what caused the failure. the failure and current mileages were 18,778. updated 04/01/10. *lj the dealer concluded that nothing was wrong with the vehicle. updated 05/13/10 | |||
| 02/20/2010 | 18778 | ||
| Tl*the contact owns a 2007 lexus is 250. the contact stated that while driving approximately 5 mph, the accelerator pedal depressed on its own, stuck to the floor board, and the vehicle crashed into her house through the garage wall. the engine was revving excessively when the incident occurred. the vehicle lunged forward and the bottom of the vehicle went into the house first. there were no injuries reported and no police report was taken. the vehicle had not been inspected to find out why the failure occurred. she called the dealer and the manufacturer but received no assistance. the vehicle had not been repaired at the time of the complaint. the current and failure mileages were 18,778. | |||
| 09/21/2009 | 14940 | 1 | |
| Car suddenly began accelerating by itself, would not slow down, brakes would not work, tach red-lined, reached speed of 110 mph. pushed kill switch for 3 seconds to cut car off. *tr the consumer stated he put the carpeted mats underneath the all weather mats to see if it was possible to cause the accelerator to hang. he stated he was un able to get it ton hang under the floor mat, no matter how he positioned the mat with his hands. the all weather mat is thick, but the part of the mat that would be able to hang the accelerator is not strong enough to hold the pedal down. he held the pedal down and tried to place the mat over it, but no matter he positioned it, the mat would not hold down the pedal, the mat was too flimsy to hold it. according to the dealer they observed the all weather mats on top of the regular floor mats, which they stated could obstructed the accelerator pedal. the dealer re-installed the drivers side all weather mat in tether hooks. updated 11/17/09 | |||
| 08/14/2007 | 3400 | 1 | 05/27/2007 |
| I was driving my lexus is 250 awd (2007) at 30 mph on route 27 in montgomery county ,md at 7 am on august 14, 2007. my gas pedal became stuck and i crashed into a tree. my car is totaled and i sustained neck and back injuries. *jb the consumer learned there was a recall regarding the defect. updated 10/09/07. *jb | |||