Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| LATCHES/LOCKS/LINKAGES | |||
| 02/24/2011 | 40000 | ||
| The trunk lid of my 2002 lexus ls 430 has two pneumatic struts which provide lift and keep the lid up in the open position. now, over time the struts slowly failed to keep the trunk lid open, and in a gentle breeze, the lid will come down with guillotine force. it has hit my head several times with painful results and now i am afraid to load items in my trunk without another person there to hold it open. i think that the lift assist of the pneumatics should be only auxiliary to a mechanism that holds the trunk in a full open position. i have never had a vehicle whose trunk lid did not stay in the open position once lifted, regardless of age. | |||
| 09/22/2010 | 59000 | ||
| Tl-the contact owns a 2002 lexus ls 430. the contact stated that the trunk lid in the rear would suddenly come down by itself. the failure occurred several times and the latest occurrence caused the contact a concussion. the contact called the dealership and the dealer stated that the pistons that held up the trunk needed to be replaced. the contact called the manufacturer who stated that he would have to have the pistons replaced at his expense. the vin was unavailable when the complaint was filed. the current mileage was approximately 60,000. the failure mileage was approximately 59,000-bk | |||
| 05/21/2010 | 80000 | ||
| The trunk lid keeps falling down on my 2002 lexus ls430. several persons have been hit in the head and shoulders with the heavy lid. tis has been going on for some time now. | |||
| 02/18/2007 | 47523 | 1 | |
| I had opened the trunk on my lexus ls-430 (2002) to place some personal items for transport. i was leaning down when suddenly the trunk lid came crashing down top of my head with result of pain and swelling. same had happened to my wife before this incident. it was discovered that the hydraulic trunk struts necessary for the safe operation of the trunk had both failed. *tr | |||
| 04/02/2008 | 90000 | 1 | |
| 2002 lexus ls 430 - the trunk struts are no longer working - meaning they no longer keep the trunk open. i and my son have both been hit in the head several times over the past 2 years due to the trunk closing on its own. *tr | |||
| 10/01/2008 | 32000 | 1 | |
| I had opened the trunk on my lexus ls-430 (2002) for my 11 yrs old son to take his sports gears out of the trunk. he was leaning down inside the trunk when suddenly the trunk lid came crashing down striking on his hips, it was good it did hurt his back. the injury resulted in tremendous pain .after the incident i inspected the trunk and found their was no resistance while going up and down with the trunk and found that the hydraulic trunk struts necessary for the safe operation of the trunk had both failed. .several times contacted the lexus dealer and lexus corporation to fix the shocks. but they declined, as they stated the car is out of warrant period my car has only 32000 miles. *tr | |||
| LATCHES/LOCKS/LINKAGES - TRUNK LID - LOCK | |||
| 02/10/2008 | 20000 | 100 | 04/01/2002 |
| 2002 lexus ls430 -- the trunk lid struts failed and continually allows the trunk lid to fall on myself, my wife and our nanny. my wife had it fall on her back and hurt herself. we no longer let our nanny open the trunk in fear of her or our one of our young kids (5 & 7 yrs old) getting seriously hurt. *tr | |||