Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STRUCTURE - BODY | |||
| 12/23/2010 | 65000 | ||
| I own a 2002 lexus ls in dec. 2010, while i was taking the groceries out of my trunk, the trunk fell on my head and created an injury to my eyes, i had two surgeries, the trunk unexpectedly just crashe on my head, it was very painful, i almost passed out,apparently the springs wore out, there was no warning, i am still hearting and get severe headaches, i wrote to lexus, they just ignored me completely, in my opinion, this is a safety issue and should be dealt with accordingly. i am asking for your immediate attention i saved the old springs for review. regards s.s | |||
| STRUCTURE - BODY - TAILGATE - HINGE AND ATTACHMENTS | |||
| 10/30/2010 | 120000 | ||
| Tl* the contact owns a 2002 lexus ls430. the contact stated that a passenger was struck abruptly in the head by the trunk hatch and sustained several abrasions to the head. the trunk latch failed and would not remain open. the vehicle was not inspected or repaired. the manufacturer was contacted but provided no assistance. the failure mileage was approximately 120,000. | |||
| STRUCTURE - BODY - TRUNK LID | |||
| 10/01/2008 | 32000 | 1 | |
| I had opened the trunk on my lexus ls-430 (2002) for my 11 yrs old son to take his sports gears out of the trunk. he was leaning down inside the trunk when suddenly the trunk lid came crashing down striking on his hips, it was good it did hurt his back. the injury resulted in tremendous pain .after the incident i inspected the trunk and found their was no resistance while going up and down with the trunk and found that the hydraulic trunk struts necessary for the safe operation of the trunk had both failed. .several times contacted the lexus dealer and lexus corporation to fix the shocks. but they declined, as they stated the car is out of warrant period my car has only 32000 miles. *tr | |||
| STRUCTURE - FRAME AND MEMBERS | |||
| 02/24/2011 | 40000 | ||
| The trunk lid of my 2002 lexus ls 430 has two pneumatic struts which provide lift and keep the lid up in the open position. now, over time the struts slowly failed to keep the trunk lid open, and in a gentle breeze, the lid will come down with guillotine force. it has hit my head several times with painful results and now i am afraid to load items in my trunk without another person there to hold it open. i think that the lift assist of the pneumatics should be only auxiliary to a mechanism that holds the trunk in a full open position. i have never had a vehicle whose trunk lid did not stay in the open position once lifted, regardless of age. | |||
| 12/12/2009 | 100000 | ||
| On dec. 27, 2009 ,fully opened the trunk lid of my ls43o & within seconds it crashed down on my neck as i was leaning in to get something. thought it was just a fluke. again on march 3,2010, it happened again , hitting me on my head. the 3rd time was on memorial day, may 31, 2010, agin on my head. now i will only open my trunk lid when someone else is present to hold it open for me so it won't fall on me again. | |||