Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| UNKNOWN OR OTHER | |||
| 10/29/2011 | |||
| Failed component: 2 hydralic supporters on trunk lid. complaints: the 2 hydraulic supporters on trunk lid were completely failed. i was injured on october 29, 2011 when the lid felled down (closed) on its own weight and hit my head and then my right arm. the supporters are very weak as compared to the trunk lid heavy duty steel structure. i hardly drive the car which registers only 30k miles. the weak hydraulic supporters started to show fatigue about 5 years ago. eventually, it caught me after several years later. i am pretty sure that this type defects are common for many vehicles of similar years and model. it can cause serious injury if one is not careful, particularly when parking on a sloped driveway. there is no excuse for lexus to use such cheap parts of which reputation emphasizing safety and quality. | |||
| 05/21/2010 | 80000 | ||
| The trunk lid keeps falling down on my 2002 lexus ls430. several persons have been hit in the head and shoulders with the heavy lid. tis has been going on for some time now. | |||
| 12/12/2009 | 100000 | ||
| On dec. 27, 2009 ,fully opened the trunk lid of my ls43o & within seconds it crashed down on my neck as i was leaning in to get something. thought it was just a fluke. again on march 3,2010, it happened again , hitting me on my head. the 3rd time was on memorial day, may 31, 2010, agin on my head. now i will only open my trunk lid when someone else is present to hold it open for me so it won't fall on me again. | |||
| 05/06/2008 | 55000 | 1 | |
| Dear sir: i bought my lexus ls 430 brand new in 2002, and i love it very much except for one thing: the braking system. when i press the brake, my ls430 skids (forward), and do not stop in a safe distance. i thought it was my driving skills. but i decided to visit the lexus dealer. the lexus dealer, after driving the car, told me it is normal for the abs system to do that, and i should not press the brake hard. well, i left the dealer, and a few meters away i was driving around 20-25 ml/h when the car ahead of me stopped, i pressed the brake, but my car - as usual- skidded forward and hit the car in front of me causing very serious damage to my car. i took the car to lexus workshop, which charged the insurance company $ 9000. i contacted the saudi arabian standards organization (www.saso.org.sa) and told them about the barking system failure in this accident. they sent technicians and tested the car at lexus workshop, and found an abnormal forward skidding when pressing the brake at low speed, and wrote me a report of their findings. for your information this is the same organization who discovered the technical failure in the firestone tires fitted on the ford explorer few years ago, which resulted in a very costly recall to ford corp. i wrote the saudi lexus authorized lexus dealer about this problem, but no answer received. i cannot take on this powerful lexus dealer alone. i do need all the help i can find to expose this dangerous braking failure in the lexus ls430. i have many friends who own the same lexus model and have the same complaint. please advice me how can i stand up to this powerful dealer and the mighty toyota/lexus company. i am worried and scared to death that i might be in a very dangerous situation when i need the braking system of my ls 430 that will fail me as it did today and many times before. to be honest with you: i will definitely sell my lexus l 430 if the brake system is not fixed. *tr | |||
| 05/06/2008 | 51555 | 1 | |
| Dear sir: i bought my lexus ls 430 brand new in 2002, and i love it very much except for one thing: the brake system. when i press the brake, my ls430 skids (forward), and does not stop in time. i thought it was my old man's driving habits. but i decided to visit the lexus dealer. the lexus dealer, after driving the car, told me it is normal for the abs system to do that, and i should not press the brake hard. well, i left the dealer, and a few meters away i was driving around 20-25 ml/h when the car ahead of me stopped, i pressed the brake, but my car - as usual- skid and hit the car in front of me causing very serious damage to my car ($9000). my question: does this accident prove that the lexus ls 430 abs brake system is flawed such that it skids when you most need it even at very slow speed? and how can i avoid such a dangerous situations in the future ? i asked two of my friends who have lexus ls430, and they totally confirmed my complaint. i am worried and scared to death that i might be in a very dangerous situation when i need the braking system of my ls 430 that will fail me as it did today and many times before. to be honest with you: i will definitely sell my lexus l 430 if your technicians can not fix the skidding problem. best regards *tr | |||