Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STRUCTURE | |||
| 01/01/2005 | 20000 | 1 | |
| Trunk lid support on 2003 lexus ls430 does not support the trunk lid thereby allowing the lid to fall and strike the person on the head while placing objects in the trunk. dealer does nothing to correct the problem. *tr | |||
| 05/01/2009 | 1 | ||
| Failure of rear trunk struts causing trunk to come down sharply on back of my head causing pain and bruising. the same happened to my wife on two other occasions. approximate dates given below as form does not conform to several dates. *tr | |||
| 03/10/2008 | 38000 | 1 | |
| Trunk support struts not functioning appropriately, causing trunk lid to abruptly fall and injuring anything in the path of closure. we noticed the increasing lack of ability to hold the lid open, never understanding that it actually was suppose to also lift the lid (it never did lift the lid and we have owned the car for four years/ 45,000 miles) and could have been potentially replaced during the warranty period (seems like early life failure). when asking the dealership service advisor he said, yes these do seem to weaken often and they could be replaced for $500. the consequence prior to the dealership visit was the trunk lid falling and hitting my back causing bruising. since my shoulder helped to eliminate the blow it certainly could have been a lot worse. potentially someone who had their hands at the base of the trunk could either have severe damage or potential loss of limb. for a high-end vehicle, let alone any vehicle, this early life failure and the danger it poses to anyone in the way of the falling trunk lid is not acceptable. lexus/toyota corporation should stand behind their product and provide the updated trunk strut for the safety of ls430 owners, friends, families, and auto service personnel. *tr | |||
| 09/28/2008 | 45000 | 1 | |
| Trunk strut failed after only about 3 years. my dad gave me the car and he was just willing to live with it, as he is very ill the car had passed the 4-year, 50,000 mile point, but i was struck by the falling trunk and wish it repaired. *tr | |||
| STRUCTURE - BODY | |||
| 11/01/2010 | 125000 | ||
| Hydraulic trunk supports failed, with heavy trunk falling on head of person working in trunk. may have caused a concussion, at least a groove in top of head. person stunned for several minutes. if the trunk had hit person in the back while leaning over into the trunk, it may have broken a vertebrae. if it had hit fingers in lower part of trunk, it may have chopped them off, particularly a child's. these hydraulic supports wore out at around 60-70 thousand miles. not realizing the danger, i neglected contacting lexus about replacing them. however, this danger should not be overlooked or unattended to by other owners of lexus cars. when lexus was contacted at this late date, they offered minimal assistance with the problem, plus a bit of a runaround. i suggest contacting an imported parts dealer for the easily installable parts at a substantially reduced price. | |||
| STRUCTURE - FRAME AND MEMBERS | |||
| 10/24/2010 | 90500 | ||
| Re: 2003 lexus ls 430 the piston supports that hold the engine hood in place, in order to check the engine compartment, have deteriorated over time so that the engine hood can suddenly slam down, seriously injuring anyone who is checking the engine oil, coolant, etc. i almost was seriously injured while checking the oil. in addition, it is the same type of piston supports that hold the trunk open. these too, are also defective. months ago i almost lost a finger when the trunk lid suddenly closed. this is a serious defect that must be investigated. | |||