Consumer Complaints


Fail datemilesoccurencesPurchase date
(PWS)
04/11/201250727
 Took my 2005 rx330 in for a recall (crankshaft pulley). i was told the water pump was leaking and should be taken care of along with the timing belt. i was told i would save a couple hundred dollars in labor because of the recall if i had it taken care of right now at a cost of $876.96. ouch! only 50k miles! at least it didn't happen while i was driving, but come on 50k miles. i hope this isn't an issue among other 05 rx330 owners. might have the tune of recall. i'm driving a lexus not a hugo..................
04/03/201265500
 My lexus rx330 broke down at the middle of a busy road only at 65k miles. the water pump had a leak, and as a result, there was no coolant and the engine was heating up to a level where i could have fire in the engine. i was not able to drive the vehicle and it had to be towed. later i paid $1100+ to replace the water pump and timing belt. i contacted lexus hq regarding serious quality issues with their vehicle as the water pump and timing belt should last up to 90k miles. lexus refused to help or even acknowledge that this is an issue. i am reaching out to nhtsa and requesting an investigation of this quality problem with lexus vehicle and key engine parts like water pump. toyota/lexus has been using low quality parts to increase profit margin and as a result, the engine is failing at only 65k miles. this is a serious issue for safety as an engine with a failed water pump can heat up and cause fire and fail at the middle of busy intersaction or on the highway. will appreciate if you please look into this issue asap and require lexus to do a recall on their water pump for all 2005 rx 330s.