Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| EXTERIOR LIGHTING | |||
| 02/01/2013 | |||
| Moisture in headlights causing spread out light beam and possible rust/short circuit in electrical system | |||
| 08/27/2012 | 50000 | ||
| Tl* the contact owns a 2007 lexus rx350. the contact stated that while washing his vehicle, water managed to get into the light cover. the vehicle was taken to the dealer who stated that the light assembly needed to be replaced. the vehicle was repaired. the manufacturer was contacted and they stated that there was nothing wrong with the vehicle. the failure mileage was 50,000 and the current mileage was 55,000. the vin was not available. | |||
| 08/27/2012 | 50000 | ||
| Tl- the contact owns a 2007 lexus rx350. the contact stated that while washing his vehicle, water managed to get into the light cover. the vehicle was taken to the dealer who stated that the light assembly needed to be replaced. the vehicle was repaired. the manufacturer was contacted and they stated that there was nothing wrong with the vehicle. the failure mileage was 50,000 and the current mileage was 55,000. the vin was not available.pmb | |||
| 08/27/2012 | 50000 | ||
| Tl- the contact owns a 2007 lexus rx350. the contact stated while washing his vehicle he stated water managed to get into the light cover. the vehicle was taken to the dealer. the dealer stated that they needed to replace the light assembly. the vehicle was repaired. the manufacturer was contacted and they stated that there was nothing wrong with the vehicle. the failure mileage was 50,000 and the current mileage was 55,000. the vin was not able.jp | |||
| 10/13/2010 | 50000 | ||
| Tl* the contact owns a 2007 lexus rx350. the contact stated that the head lights failed. the seal on the head light was damaged and from rain water entering the head light cover. the vehicle was taken to the dealer for inspection where they stated that the head light assembly needed to be replaced. the vehicle was repaired but the failure recurred. the manufacturer was notified and stated that they had to make a decision about repairing the vehicle again. the failure mileage was 50,000. the vin was unavailable. | |||
| 10/13/2010 | 50000 | ||
| Tl- the contact owns a 2007 lexus rx350. the contact stated that the head lights failed. the seal on the head light was damaged and from rain water entering the head light cover. the vehicle was taken to the dealer for inspection where they stated that the head light assembly needed to be replaced. the vehicle was repaired but the failure recurred. the manufacturer was notified and stated that they had to make a decision about repairing the vehicle again. the failure mileage was 50,000. the vin was unavailable. kmj | |||
| 10/13/2010 | 50000 | ||
| Tl- the contact owns a 2007 lexus rx350. the contact stated that the head lights failed. the contact stated that the seal on the had light was damaged and water from rain would get into the head light. the vehicle was taken to the dealer for inspection and they stated that the head light assembly needed to be replaced. the vehicle was repaired but the failure recurred. the manufacturer was notified and they stated that the had to make a decision about repairing the vehicle again. the failure mileage was 50,000. the vin was unavailable. ap | |||
| 06/11/2012 | 68877 | 1 | |
| I parked my car in a parking spot to do some errands and, before i could put the car in park and turn the car off, the car shot forward and went through some shrubs, across a walkway, and finally ran straight into a brick wall of one of the stores i was going to. several bricks fell off the building and , needless to say, i was as shaken up as the building. since there is a wide walkway between the shrubs and the building, if anyone had been going to or from the store, that person or persons would,in all likelihood, have been killed. there were several witnesses who saw my car pull into the space, come to a stop, and then fly across the shrubs, sidewalk and into the building. my foot never touched the accelerator at the time of the incident and, according to the company that repaired the car, there was no need to adjust/replace the floormat or the accelerator or the brakes. *tr | |||
| 06/11/2012 | 68877 | ||
| I parked my car in a parking spot to do some errands and, before i could put the car in park and turn the car off, the car shot forward and went through some shrubs, across a walkway, and finally ran straight into a brick wall of one of the stores i was going to. several bricks fell off the building and , needless to say, i was as shaken up as the building. since there is a wide walkway between the shrubs and the building, if anyone had been going to or from the store, that person or persons would,in all likelihood, have been killed. there were several witnesses who saw my car pull into the space, come to a stop, and then fly across the shrubs, sidewalk and into the building. my foot never touched the accelerator at the time of the incident and, according to the company that repaired the car, there was no need to adjust/replace the floormat or the accelerator or the brakes. | |||
| 08/01/2011 | 87000 | ||
| I went to lexus of chantilly (va) for routine maintenance and they told me i needed some bulbs replaced. i agreed to pay for the bulb replacement. about 2 weeks later, i noticed condensation in the headlight. i went back to lexus chantilly and indicated that there had not been a problem with my headlight until after they replaced the bulb. they stated they did not cause this and that this condensation problem just sometimes happens with the rx's. water leaks into the headlight assembly. since it appears that lexus knows this, they should fix it or have a recall. lexus chantilly stated that it would be very expensive to have the light fixed. i was thoroughly annoyed with them, (especially since i believe that they did indeed cause the issue), so i instead went to lexus of silver spring (md). lexus silver spring told me that my car was out of warranty, so it would cost $2,200 to fix the light. what?! i asked why it was going to be so ridiculously expensive. they stated because they have to take the entire light housing out and will need to remove part of the bumper to do this and replace some kind of computer chip. now my light is almost burned out from the moisture, so i have no choice but to eventually pay and get it replaced. (i know nothing about cars or i'd try to do it myself, but i don't want to cause any additional issues). since lexus knows about this problem (both lexus service stations stated this is just something that happens with the rx), they should create a fix for this, recall it, or at least make the replacement cost less expensive. i have owned 3 lexus vehicles, but because of this issues, this may be my final lexus! extraordinarily annoyed about this!!! | |||
| 04/01/2011 | 50300 | ||
| Drivers side headlamp lens develops condensation on the inside of the lens. the amount of condensation is increasing daily and cannot be dried out. this adversely affects the refraction of the headlamp beam which is both dangerous for the driver and oncoming traffic. | |||
| 02/11/2011 | |||
| My lexus 2007 rx 350 has heavy water condensation in the headlights in the driver side of the vehicle that is causing my headlights to flicker and shut off. repeated calls to lexus customer care has not resulted in anything. i took the vehicle to the dealer and got their vehicle inspector to inspect and got a detailed report endorsing my complaint that it is the problem with the lexus headlight design that allows heavy water condensation causing my headlights to blow up. very frustrated with the way lexus people are behaving and this is not what you expect after you buy an expensive vehicle. this problem of theirs is directly putting me and other fellow motorists under risk. | |||
| EXTERIOR LIGHTING - BACK UP LIGHTS | |||
| 12/31/2007 | 1 | 1000 | 12/08/2006 |
| Vehicle back up lights do not provide adequate lighting to safely back up in an unlighted situation. the condition is worse when snow, rain or fog is in existence and is totally unsafe. *tr | |||
| 04/08/2007 | 38 | 120 | 11/04/2006 |
| The backup lights on the new 2007 lexus rx350 backup lights are so dim that one cannot see when backing up. they are lens and do not have bulbs. i took the car to the dealership ,and they said they have had other complaints of the same nature, but that was the way the car was manufactured. i called lexus customer service, and they said the same thing. this was a safety issue. it was dangerous to drive at night. i did not let my wife drive alone in this car at night. i have to get out and tell her how to back up. ak | |||
| EXTERIOR LIGHTING - HEADLIGHTS | |||
| 01/01/2013 | 1 | ||
| 2007 lexus rx 350. consumer writes in regards to defective headlight assembly in vehicle. *smd the consumer stated a class action law suit was filed, in which it alleged that toyota knew or should have known that the headlight assemblies in their vehicles contained numerous distinct and serious latent design and/or manufacturing defects that caused them to be highly prone to condensation or moisture, but continued to fail to do anything about it. the consumer stated the fact of the matter, was defective parts, including defects in the headlamp housing, water and moisture were able to enter the headlight assembly and damage interior components, including damaging the electrical control until. which has proven to lead to serious safety hazards such as loss of illumination from one or both headlamps at unpredictable intervals, exposing drivers and those who they share the road with to significant and unreasonable danger, which is the exact problem she experienced with her vehicle. | |||