Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VISIBILITY | |||
| 05/01/2009 | 1 | 01/01/2007 | |
| We leased a 2007 lexus rx350 in january 2007. since may of 2009, my wife has been feeling sick each time she was in this car. she has developed progressive worsening symptoms of difficulty of breathing and swallowing with dryness sensation in her throat and chest, throat pain and pain in her chest in the tracheal and both bronchus distribution. we noticed a large amount of white dust came out of the ac/heat vent in october. my wife was seen by a pulmonologist in december, 2009. her symptoms was related to the repeated inhaling of the white dust emitted from the ac/heat vent of the rx350 each time she was in this car. she developed severe permanent injury to her lung from repeated inhaling the white dust. we told this problem to the dealer in december, 11, 2009. dealer replaced the evaporator system in december 18, 2009. but, it was too late. my wife has already suffered permanent injury to her lung. even the evaporator was replaced, there was still some white dust coming out of the vent, just not as much as before the repair. i informed the lexus dealer in englewood, new jersey. the dealer advisor told me just to blow it off. we searched the internet and found out this is not an isolated event. lots of people has/had the same problem with the white dust. some of them (even a three year old child) also developed health problems. lexus admitted the white dust was from the corrosion of the coating material inside the ac/heat vent system. this is a health safety issue. as a physician of myself, i believe lexus has the responsibility to inform the public. lexus knew this problem as early as june of 2007. lexus has already replaced evaporators in many cars in 2007-2008. why lexus did not warn or inform the public at that time? lexus should warn its customers or do a recall for the defective ac/heat vent system. *tr updated ivoq 06/08/10 | |||
| 05/25/2009 | 1 | ||
| I have a lexus 2007 model rx 350. when driving with the windows up and with the hvac set on recirculation, there will be a pronounced smell of sulfur dioxide within the cabin. this smell can occur when we are driving alone on a highway with no other cars within 20 miles. when i complain to the dealer, all i get is a printout with the official lexus position that the sulfur dioxide smell emanating from the tailpipe is normal. of course that is normal, it is coming from the catalytic converter. what is not normal is that it is penetrating the cabin with all of the windows up. if sulfur dioxide is coming into the aft air ventilation ports, so is carbon monoxide. the dealer refuses to investigate this problem or to escalate the issue up to the manufacturer, toyota, for investigation and correction. according to the service advisors, they are receiving this complaint from a large number of owners, but no one in the dealer's or the manufacturer's organization have grasped the significance of the issue. *tr | |||
| VISIBILITY - GLASS, SIDE/REAR | |||
| 07/01/2007 | 4 | 11/14/2006 | |
| 2007 rx 350. consumer states problems with installation of running boards on vehicle *tgw the dealer was unable to produce the running boards after eight months of the consumer making calls to them. in july 2007, the consumer began experiencing problems with the hazard lights and sensors. on several instances, the tire light would illuminate. the vehicle was taken to the dealer and they found a nail in one of the tires which caused the hazard sensor to activate. in october 2007, the rear passenger window would not roll up at times. additionally, the tire hazard sensor also continued to exhibit problems. the dealer was unable to replicate the window malfunction and the tire sensor was reset. in late december 2007, the consumer began experiencing problems with the air bags and sensors. the dealer reset the air bag sensor. shortly thereafter, the consumer continued to experience the same air bag malfunction. upon inspection of the vehicle, it was determined that the entire air bag system had shut down and was inoperable. over the course of the next seven months, she continued to experience issues with the tire hazard sensors and was frequently unable to use the automatic seat adjust feature on the driver's side. passengers also complained that they could not adjust the seat and that the seat belt felt tight and would not extend outward. the dealer sated the seat belt was caught in the passenger seat track, which caused the malfunction of the passenger seat and seat belt. several months later, the consumer complained of steering problems, but the dealer was unable to find a problem. the consumer stated she continued to have problems with air bag light. in july 2009, the consumer began experiencing problems with the remote lock and door locks. currently, the passenger door only locks manually. the problems with the passenger seat and seat belt was never corrected. in addition, the rear of the truck was making a rattling noise. *jb | |||