Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| EQUIPMENT | |||
| 08/30/2010 | |||
| I bought a new lexus rx 350 in august 2010 and had a collision on the third day driving the car. i was at a parking lot waiting for a parking space. the engine wat shut down. when i saw a paking space available, i started the engine by pressing the engine button without pressing the brake pedal (you don't need to press the brake when you use a key to start the engine). i did not know by doing that, i only started the radio and air conditioning but not the engine itself. i then pressed the brake pedal and shifted to the driving gear. at that time, another car was pulling into the parking lot. i was going to stop my car to wait for the other car to pass by me. i pressed the brake but the car did not stop and kept going forward because the road is a little steep. i felt that i had no control of the car - both the brake and power steering. my car finally stopped after hitting an embankment in the parking lot. there was damage to the front bumper and scratches on the side. total damage is more than $2,000. went to the dealership and was told the rx 350 was designed in that way - if you press the start button without pressing the brake pedal, the engine won't start, but you are able to shift the gear to driving if you press the brake at this time. it can be very dangerous because the power steering and brake will not work properly if the engine is not started. | |||
| 01/07/2010 | 1200 | ||
| Nav system manual entry is disabled when car is in motion. forces user to use voice commands. voice recognition is poor - has difficulty in recognizing words such as montreal, ottawa. street names have to be exactly for exampe avenue main, if main is said it will never find it. does not have the option of selecting intersection when driving. all this make the nav system a safety hazard. driver becomes distracted trying to get the entry into the system. slows down, drifts in lane. this is more dangerous than allowing the driver to enter data manually. there is an after market over-ride available - which the service manager says, if installed will not void warranty. but from a safety perspective, lexus should offer a usable system or refund users their monies and disable a dangerous feature. | |||
| 03/10/2010 | 4000 | ||
| Nav system does not distinguish height on highways. this is very dangerous on elevated highways - as nav system asks driver to take exits that don't exist. as a result will cause a driver to panic - leading to an accident situation. nowhere in the advertising documentation does it state that it cannot distinguish elevated highways and side roads. lexus charges a premium for this device and it is a safety concern to drivers unaware of its faults. moreover, there should be a way for car companies to be accountable on the quality of electronics they deliver. a notice to all owners with the nav system should be sent out. car dealer acknowledges nav system deficiency. no fix available. substandard product for a lexus automobile | |||
| 04/03/2009 | 3600 | ||
| On saturday, april 3, 2010, i was driving my 2010 lexus rx 350 on a two-lane road in clarion pa. i went to pass the vehicle in front of me when my accelerator got stuck. the vehicle rpm redlined and i quickly accelerated. i slammed on my brakes, and emergency brakes, and eventually put in the car in neutral, and was able to come to a stop off the roadway in about 1/2 mile. when i was stopped (vehicle was still red-lining), i was able able to see the accelerator pedal was stuck in the grove on the top of my all weather oem car mat. | |||