Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SERVICE BRAKES, HYDRAULIC | |||
| 03/12/2012 | 30000 | ||
| Had to replace the brake fluid in the vehicle at 30000 miles. lexus requires this supposedly to maintain the integrity of the braking system and provide a safe vehicle. i feel this is a safety defect in the design. any vehicle' shouldbe robust enough to last much longer than this without this level of service being required by the manufacturer. if the vehicle does really need this, than lexus should cover it under warranty. brakes also required disassembly and cleaning at 15000 miles at customers expense. | |||
| 12/16/2011 | 25000 | ||
| Tl* the contact owns a 2010 lexus rx350. the contact was driving approximately 25 mph when the brakes were applied but the vehicle would not respond. the brake pedal was abnormally depressed into the floorboard and the contact crashed into a fire hydrant and the side of a building. once the vehicle came to a complete stop, the air bags deployed. the contact was not injured. the vehicle was towed the dealer but was not repaired. the approximate failure mileage was 25,000. | |||
| 12/16/2011 | 25000 | ||
| Tl- the contact owns a 2010 lexus rx350. while driving at approximately 25 mph the contact applied the brake pedal but the brakes would not respond and the brake pedal dropped to the floor. the contact crashed into a fire hydrant and into the side of a building. the vehicle came to a stop and the air bags deployed once the vehicle stopped. the vehicle was towed the dealer. the vehicle was not repaired. the approximate failure mileage was 25,000. ds | |||
| 11/15/2010 | 2000 | ||
| Tl- the contact owns a 2010 lexus rx450h. while driving at approximately 25 mph the contact went over a bump in the road while depressing the brake pedal. the vehicle began to stop and then suddenly the brake disengaged. the contact stated the failure occurred many times and caused a rear end collision with another vehicle. there were no injuries and a police was not filed. the vehicle was taken to the dealer. the technicians were unable to diagnose the failure. the technicians stated the regenerative and the hydraulic braking system switching from one to the other caused the hesitation. the vehicle was not repaired. the approximate failure mileage was 2,000. ds | |||
| 03/24/2010 | 5000 | ||
| Tl*the contact owns a 2010 lexus rx 350. while driving the vehicle at approximately 50 mph, the contact depressed the brake pedal but the vehicle did not slow down. as a result, the contact crashed into another vehicle. there were no injuries but a police report was filed. the vehicle was taken to an automotive body shop but no repairs were made when the complaint was filed. the vin was unavailable. the current and failure mileages were approximately 5,000. | |||
| 09/01/2009 | 1700 | 1 | |
| I have a new 2010 lexus rx 350 keep stalling while i was waiting for traffic light, problem stated soon after i started driving , while mileage was around 1500, when the car stalled abs (anti brake system) sign showed up. i took the cars several times back to lexus, they used their computer to check computer records of my cars and claimed nothing wrong with the car, until the third time i went back , the brake malfunction warning sign showed up while lexus's technician was inside the car with me, then they kept the car 10 days and repaired the problem, but still claimed nothing else is wrong with the car, cannot explain why the car stalled, they claimed computer of my car didn't record any stalled history therefore no proof car stalling problem. i told them the computer of my car is so defect that they didn't find brake malfunction problem until the sign showed up in dashboard, why are they still rely on the computer? they kept the car for 10 days to repair a brake, how come it takes 10 days? i believe they found out that the car has more than brake problems, and they know all the lexus car has potential pending problem, either electronically or computer that control the electronic , imagine if my car stalled while i was driving on the high way, for the safety of all the cars on the street, your division should look into the problem of not only toyota but also lexus and other cars made by toyota motor inc. *tr | |||