Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| VEHICLE SPEED CONTROL - ACCELERATOR PEDAL | ||||||||||||||||
| 12V305000 | TOYOTA MOTOR NORTH AMERICA, INC. | from 12/08/2008 to 09/01/2010 | V (Vehicle) | 154036 | 08/03/2012 | MFR | TOYOTA MOTOR CORPORATION | 06/29/2012 | 06/29/2012 | |||||||
| Defect Summary | Toyota is recalling certain model year 2010 lexus rx350 and rx450h vehicles, manufactured from november 28, 2008, through september 1, 2010. the accelerator pedal can get stuck in the wide open position due to its being trapped by an unsecured or incompatible driver's floor mat. | |||||||||||||||
| Consequence Summary | A stuck open accelerator pedal may result in very high vehicle speeds and make it difficult to stop the vehicle, which could cause a crash, serious injury or death. | |||||||||||||||
| Corrective Summary | Lexus will notify owners of affected vehicles and dealers will modify or replace the accelerator pedal and replace any lexus driver's floor mat not specified for the vehicle. lexus will begin notifying owners in early august 2012. owners may contact lexus at 1-800-255-3987. | |||||||||||||||
| Notes | Owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov. | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| VEHICLE SPEED CONTROL - ACCELERATOR PEDAL | |||||
| LSB-0059-12 | 07/10/2012 | 10045639 | Lexus: precaution information on removal, inspection, installation of accelerator pedal sensor assembly, which requires no lubrication. models 2001-13 ct200h, es300, 300h, 330, 350, gs300, 350, 450, 450h, 460, gx460, 470, hs250h, is f, is | 09/12/2012 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VEHICLE SPEED CONTROL | |||
| 08/03/2011 | 10501 | 1 | |
| This vehicle started accelerating on its own. when i tried to get the vehicle to stop, the brakes would not work. neutral would not work. down shifting would not work. the vehicle would only increase in speed. i had 3 kids in the car. the dash board indicator lights lit up. all of them!! when i finally looked down the accelerator pedal was stuck. i grabbed it with both hands while doing over 100 mph and heard a pop! then the vehicle slowed but still not nearly safe enough. i finally managed to down shift the car at that point. and then jammed her into park from about 30 mph. there was something seriously wrong with this car. it was not floor mats that got that pedal stuck! i saw that pedal! you need to look into this further. someone is going to get killed! i will bet they already have. i had to trade my car in because lexus would not even check the computer for fear they would be validating my complaint. now i get a letter stating they are changing the accelerator pedal? there is something more to this and i think you should be looking further. that is why i am filing my complaint now. they said i was the only one. obviously not. i spent a lot of money to get out of that car. people should not have to. please look into this. i beg you. *tr | |||
| 08/08/2012 | 38000 | ||
| Tl the contact owns a 2010 lexus rx350. the contact stated that while riving approximately 15 mph, the vehicle suddenly accelerated at a rapid pace. the vehicle continued to accelerate as the brakes were applied. the driver was able to shift into neutral and turned the engine off. the vehicle returned to normal function after several moments and was driven to the contact's home. the manufacturer was not made aware of the failure. the vehicle was not taken to the dealer. the failure and current mileage was 38,000. kmj | |||
| 08/08/2012 | 380000 | ||
| Tl the contact owns a 2010 rx350. the contact stated that while the parking valet drove the vehicle at approximately 15mph the vehicle suddenly accelerated. the engine continues to accelerate while the brake was depressed. the valet was able to place the gear into neutral and turned the engine off. the contact stated that after a few moments the vehicle returned to normal function and was able to drive the vehicle home. the manufacturer was not made a ware of the failure. the vehicle was not taken to the dealer. the failure and current mileage was 38,000. li | |||
| 04/03/2012 | 28000 | ||
| I was acelerating to merge on 4 line traffic and my car started suddenly to accelerate even when i was not pressing the accelerating pedal i tried to hit the breaks but it did not slow the car i push to neutral position hitting the breaks but the car was still going fast.i was going to an exit trying to stop the car keeping in neutral and hitting the breaks i was able to stop and shot the engine off. | |||
| 09/29/2011 | 28500 | ||
| Tl- the contact owns a 2010 lexus rx350. the contact stated that while stopped with the brakes applied, the vehicle surged forward approximately two to three feet. heavy pressure was applied to the brakes to stop the vehicle. the vehicle was later taken to an authorized dealer, but they could not diagnose a failure. the vehicle was not repaired. the manufacturer was made aware of the failure and the vehicle was sold back to the dealer. the failure mileage was 28,500. kmj | |||
| 09/29/2011 | 28500 | ||
| Tl-the contact owns a 2010 lexus rx350. the contact stated that while stopped with a foot on the brake pedal, the vehicle surged forward approximately two to three feet. heavy pressure was applied to the brake pedal to stop the vehicle. the vehicle was taken to an authorized dealer, but they could not diagnose a failure. the vehicle was not repaired. the manufacturer was made aware of the failure and the vehicle was sold back to the dealer. the failure mileage was 28,500. sm. | |||
| 07/01/2011 | 11221 | ||
| On 7/1/2011 at 10.45pm.i was driving my lexus 2010 rx350 eastbound on the lie service road in glen cove ny. i was travelling at 35 to 45 mph,when suddenly my brake malfunction light started flashing on my dashboard. i instinctively tapped the brake, and the brakes did not respond. then the car had unintended acceleration,i then pressed on the brakes with all my might, to stop this vehicle careering off the road.with gods grace i was able to stop the car by downshifting gears. this is the first time i have experienced this life threatening problem. so far lexus have discredited this experience, by claiming the mat was stuck under the accelerator and or brake. i strongly and vehemently disagree with their evaluation and analysis. i intend to take this matter further with lexus | |||
| 06/21/2011 | 9500 | ||
| Tl. the contact owns a 2010 lexus rx 350. the contact stated while driving 70 mph with the cruise control engaged the vehicle suddenly accelerated up to 80 mph. while the vehicle was accelerating the brake malfunction light came on. the contact shift the vehicle into neutral and hit the power button to shut the vehile off and pulled the side of the road. the contact stated the brake were smoking and nothing was stuck underneath the accelerator pedal. the contact stated the lexus help service was not working at the time of the acceleration. the contact called the dealer but the service department was already closed at the time. the contact called the manufacturer regarding the sudden acceleration and they authorized the vehicle to be towed to a dealer. the dealer stated to the contact the accelerator pedal was stuck on the floor but the contact stated the floor mat was not stuck. the vehicle is currently at the dealer undergoing testing. the failure mileage was 9,500. jo | |||
| 05/29/2011 | 1600 | ||
| Tl*the contact owns a 2010 lexus rx350. the contact stated there was unintended acceleration while the vehicle was parked in the garage. as the vehicle was started, the rpm increased up to 70 mph. the vehicle was towed to the dealer where they inspected the vehicle and informed the contact that the accelerator pedal was stuck to the floor mat. the contact stated he does not think it was the floor mats because he checked the floor mats prior to taking the vehicle to the dealer. the dealer could not find anything else wrong with the vehicle. the manufacturer was contacted and a claim was filed. the failure mileage was 1,600. | |||
| 02/08/2011 | |||
| In a 2010 lexus rx 350 my grandmother was a passenger in which the vehicle was at a stop waiting for an apartment complex secuirty gate to open. the car suddenly accelerated to speeds above 60 mph. the vehicle crashed through two apartment complex security gates, went airborne over a busy street and came to rest against the side of a building. to our horror, my grandmother perished in the accident. we are awaiting the information from the black box. i hesitate so say too much because we are still in the decision making process of how/if to proceed regarding litigation. do not purchase, drive or ride in one of these vehicles. | |||
| 01/31/2011 | 26000 | ||
| Tl-the contact owns a 2010 lexus rx350. while stopped the vehicle surged forward until stopped on its own. during the failure the slipping light illuminated on the dashboard. the vehicle was taken to an authorized dealer where they were unable to diagnose the failure. the vehicle was not repaired. the failure and current mileages were 26,000. sm. | |||
| 10/22/2010 | 7000 | ||
| Tl- the contact owns a 2010 lexus rx350. while driving at a speed of 5 mph the vehicle suddenly accelerated and crashed into two other vehicles which caused a chain reaction. there were no injuries. there was a police report filed. the front of the vehicle sustained severe damages. the vehicle was towed to the dealer for body repair . the manufacturer was contacted and they advised an inspector would come out to investigate the vehicle for the failure. there has not been a response from the manufacturer since the call. failure mileage was 7,000. ds | |||
| 11/10/2010 | 3800 | ||
| Tl-the contact owns a 2010 lexus rx350. the contact was driving approximately 45 mph, and unexpectedly an increase of acceleration occurred. the vehicle failed to decelerate. the brake pedal was applied and the vehicle began to slow down to a complete stop. the vehicle was in the process of being towed to a dealer for diagnosis. the failure mileage was approximately 3,800. the vin was unavailable. js | |||
| 12/08/2009 | 7000 | ||
| Tl* the contact owns a 2010 lexus rx350. the contact stated that when accelerating from a stopped or slowed position, the vehicle would change gears at random. this failure occurred numerous times. on the latest occasion, upon accelerating from a slowed position, the vehicle suddenly accelerated. the contact applied pressure to the brakes to stop the vehicle. the vehicle was taken to an authorized dealership where it was located at the time of the complaint; the dealer had been unable to diagnose the failure. the failure mileage was approximately 7,000. the current mileage was approximately 11,000. | |||
| 12/21/2009 | |||
| Tl* the contact owns a 2010 lexus rx 350. while attempting to park the vehicle, the contact stated the vehicle abnormally lunged forward and stalled. this was not the first occurrence of the failure. the manufacturer was contacted and advised they were aware of the failure but had not deemed the issue as a safety concern. there were no recalls for the failure. the failure mileage was unknown and the current mileage was 2,450. | |||
| 01/04/2009 | 1700 | ||
| Tl* the contact owns a 2010 lexus rx350. while releasing her foot from the accelerator pedal at approximate speeds of 30 mph, the vehicle abnormally accelerated. the contact was able to stop the vehicle by depressing the brake pedal. the dealer could not duplicate the failure. there were no repairs made to the vehicle. the failure would occur intermittently. the failure mileage was 1,700 and the current mileage was 5,200. | |||
| 04/04/2010 | 4000 | ||
| Tl* the contact owns a 2010 lexus rx350. the contact stated that while driving at approximate speeds of 55 mph, the vehicle abnormally accelerated to speeds of 90 mph. the contact also stated that there was smoke coming from the tires when he tried to apply the brakes. he was able to shift the vehicle to neutral and turn the ignition off to gain control of the vehicle. the vehicle was taken to the dealer for diagnostic testing. the dealer could not duplicate the failure. the approximate current and failure mileages were 4,000. | |||
| 08/30/2009 | 7000 | 1 | |
| We have bought lexus rx 350, 2010. vehicle skips gear on and off, particularly when in slow speed to when you try to raise speed. we took car back to dealer three time since than, they couldn't find any problem, but it is scary when all off a sudden vehicle jumps. *tr | |||
| 12/04/2009 | 538 | 1 | |
| My car suddenly accelerated as i was parking and hit a concrete wall. i was almost in the space and going 1mph aprox. 3 or 4 feet from the wall. they said i stepped on the wrong pedal to cause it. i did not, but lost my confidence and trust in my driving. the model car is a 2010 lexus model rx350. not on the list of recalls. the damage was in excess of $14,000. my insurance paid all but the deductible. i still do not believe that i did what they say and do not trust lexus to tell me the truth of the matter at this time. the car went straight to the dealership for repairs. *tr | |||
| 01/27/2009 | 1 | ||
| It's a lexus rx 350 2010, the truck seems to accelerate or lurches forward with brief spurts of acceleration, the lapse in braking is probably less the a second. it happen while i brake to a full stop. i take the truck to two lexus deal for concern, but they said, the vehicle is operating as designed, when they compared to same model vehicle. they also said that lurches is, the vehicle is preparing to shift into next gear so it's ready to shift to a different gear.please review this incident so that i could get this off my mind. *tr | |||
| 08/22/2009 | 6992 | 1 | |
| We had a 2010 lexus 350rx. in aug 2009, i was driving home and the car accelerated up to about 60mph. my husband was in the car with me. we were trying everything to stop the car. we finally got it stopped. it did it a second time with my husband driving the next day. we know without a doubt that it was not the floormat . which that is what lexus blamed it on. i would not drive that car again. *tr | |||
| 01/28/2010 | 350 | 2 | |
| My 2010 lexus rx 350 has had two incidents of sudden accelaration in the 6 weeks i have owned the vehicle. on both occasions, the vehicle suddenly reved up past 4 to 5,000 rpm for a fraction of a second and then returned to normal rpm (2000). reported the first incident to lexus. no action has been taken by lexus. *tr | |||
| 08/22/2009 | 2500 | 1 | |
| Lexus 2010 rx 350 cruise control traveling at 75 mph in arizona had to slow down to about 55 mph and when the cruise control was resumed the vehicle roared ahead. the acceleration was extreme (pushed us back in our seats) and stopped after cruise control was turned off. *tr | |||