Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STRUCTURE | |||||
| 042616 | 12/31/2004 | 10014310 | Weld bonding procedure. *tt | 04/29/2005 | |
| STRUCTURE - BODY | |||||
| 0485 | 01/01/2005 | 05242 | 10008546 | Liftgate glass applique damaged/cracked. service procedure. *tt | 08/04/2004 |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STRUCTURE | |||
| 03/01/2009 | 1 | ||
| I have a lincoln aviator and ford refuses to fix the liftjar crack in the back it is a concern since there is so much rain in florida how do i know what leaks in there and its their defect just because its not a safety issue doesn't mean they shouldn't honor the fix its ridiculous i made numerous calls as well as a dealership trying to help me out but ford refused. *tr | |||
| 02/01/2009 | 1 | ||
| A vertical crack on plastic covering of hatch cover. starts at the lincoln medallion that is cut into the plastic piece and extends vertically to bottom edge. i took it to a lincoln dealer. estimate was $500 for a piece of plastic that measures approximately 12 inches high and the width of the hatch door. this is definitely a design error on the part of ford. the service manager told me that he sees a lot of this same complaint and it is not covered by ford. a $42,500 automobile with a defect in design that results in an unsightly split in plastic piece wanting an outrageous fee of $500 to replace the piece. do you think i will ever by another ford product. not in this lifetime! thanks ford who always puts quality first. *tr | |||
| STRUCTURE - BODY | |||
| 10/24/2012 | 72000 | ||
| Tl- the contact owns a 2005 lincoln aviator. the contact stated that while trying to open the liftgate, the liftgate panel split in half. the vehicle was not taken to a mechanic or dealer and was not repaired. the manufacturer was not contacted. the failure and current mileages were 72,000. kmj | |||
| 09/12/2012 | 102300 | 1 | |
| I was driving along and suddenly heard a loud crack coming from the rear of the vehicle. something like the sound of a rock hitting it. later i was checking around for signs of damage and found that the upper liftgate section had cracked completely in half from the emblem by the window down to the lower edge of the panel. *tr | |||
| 09/12/2012 | 102300 | ||
| I was driving along and suddenly heard a loud crack coming from the rear of the vehicle. something like the sound of a rock hitting it. later i was checking around for signs of damage and found that the upper liftgate section had cracked completely in half from the emblem by the window down to the lower edge of the panel. | |||
| 02/20/2012 | 110000 | 1 | |
| No accident or anything. all of a sudden a vertical crack down the center of the back plastic piece on the right side of the emblem. the window hinges also started to fall apart. funniest thing is that i can only purchase the parts from ford and there is a different price for the right hinge ($40.00) and the left hinge ($46.95) wtf? of course they are just plastic pieces also...sure wish ford would take responsibility for this one - i mean page after page of the same complaint for a very expensive suv - you would think they would fix it!! *tr | |||
| 02/20/2012 | 110000 | ||
| No accident or anything. all of a sudden a vertical crack down the center of the back plastic piece on the right side of the emblem. the window hinges also started to fall apart. funniest thing is that i can only purchase the parts from ford and there is a different price for the right hinge ($40.00) and the left hinge ($46.95) wtf? of course they are just plastic pieces also...sure wish ford would take responsibility for this one - i mean page after page of the same complaint for a very expensive suv - you would think they would fix it!! | |||
| 11/01/2011 | 93479 | ||
| The rear lift door has developed a crack just below the window allowing water to enter the door. i have seen several similar complaints of this problem. design flaw. | |||
| 08/14/2010 | 60000 | ||
| The hinges that hold the liftgate glass have broken and are no longer holding the rear liftgate window in place properly. i can no longer open the windo because i will not be able to close it. i took it to the dealer and event though they acknowledge the fact that this is an issue on lincoln aviators and that they have had to fix numerous aviator in the past for this same issue they will not cover the repair if the vehicle is out of warranty. | |||
| 11/26/2008 | |||
| Rear panel has a crack in it.... suv was never in a accident...it just appeared. i had my truck at a lincoln dealership for other things and asked the manager about this crack... he told me that i am not the only person that has complained and the company knows about it but won't do anything until that have enough people that complain.... i purchased this truck for not pennies and expect someone to rectify the problem. unfortunately nothing has been done and i am very disappointed in the manufacturer... they should stand by the product they sell...very upset | |||
| 10/14/2010 | 58980 | ||
| Rear liftgate panel cracked vertically next to emblem under liftgate glass after warm day and a cool night. i called the dealer and they told me that they can repair it at my cost and they were not responsible for the repairs even though they were aware of this happening to numerous aviatorrs and mountaniers and it happend through no fault of my own, and they believe the part to be defective. | |||
| 11/19/2009 | 1 | ||
| 2005 lincoln aviator has crack in reap applaque panel. this crack occurred with no accident just appeared after a frost. this problem was relayed to ford? lincoln home office but nothing was done to repair the problem by ford. the leak will destroy the inside panel and will eventually rot the back tailgate. *tr | |||
| 04/12/2010 | 1 | ||
| I noticed a crack along the rear hatchdoor lift gate along the bezel or emblem that runs vertically down the lift gate, it was bought to my attention form other aviator owners with the same exact defect on their rear hatch door liftgates, that this is a defect all aviator have. i started to notice other aviator and sure enough they all have the same crack, my neighbor was able to det his fixed with the lincoln dealer in pembroke pines, who acknowledges this as being a common defect. although i went to the dealer, and they were willing to cover part of the cost, but i will still be held responsible for a portion, i felt this should not be my responsibility but lincolns for the poor design. i also did research online and did find others with the same situation, with the conclusion that the defect is caused by stress on the door, from opening and closing, and many of these cracked panels have been replaced. lincoln is not taking full responsibility because it has not become a recall. i think it is about time to acknowledge this as a manufacturer defect due to the excess number of vehicles with the same defect going back to 2003 models. the lincoln aviator models has a defect along the rear hatch door lift gate, the a straight crack appears after. *tr | |||
| 12/28/2009 | 71500 | 1 | |
| Design flaw. see nhtsa service bulletin number: 0485, date: 1/1/05, item number: 10008546. design flaw acknowledged by ford/mercury. repaired once by dealership, but now refuses to make repair after structure has again cracked allowing water access to structure, possibly causing electrical shortage, which could possibly cause accident if driving. currently applying tape to body structure. filed complaint with bbb, but negative results. stated that even though a design flaw, their regulations & policies do not cover the above parameters unless within the warranty limit of vehicle. *tr | |||
| 01/01/2009 | 35000 | 3 | |
| My power steering goes out, at start up the power steering is not working, can cut the car off and back on and it is ok been to the shop 3 times changed hose, modular, and steering gear, and today it happened again, also there is a crack down the middle of my back hatch under the glass, i have read 4 other peoples complaints that said the same thing in the same place. *tr | |||
| 05/03/2009 | 58234 | 1 | |
| On my 2005 lincoln aviator the rear panel below rear window has a vertical crack the entire length of the panel on the right of the lincoln emblem. . it happened after a hot day and a cool night. lincoln was contacted and they would not help with this obvious defect and the truck is out of warranty period. *tr | |||
| 02/18/2009 | 100000 | 1 | |
| Rear liftgate on 2005 aviator developed a crack next to lincoln emblem. was told that it was not covered by lincoln dealer. this defect was seen on numerous other aviators and appears to be a defect. *tr | |||
| 02/01/2009 | 1 | ||
| A vertical crack on plastic covering of hatch cover. starts at the lincoln medallion that is cut into the plastic piece and extends vertically to bottom edge. i took it to a lincoln dealer. estimate was $500 for a piece of plastic that measures approximately 12 inches high and the width of the hatch door. this is definitely a design error on the part of ford. the service manager told me that he sees a lot of this same complaint and it is not covered by ford. a $42,500 automobile with a defect in design that results in an unsightly split in plastic piece wanting an outrageous fee of $500 to replace the piece. do you think i will ever by another ford product. not in this lifetime! thanks ford who always puts quality first. *tr | |||
| 01/22/2009 | 39500 | 1 | |
| Owner of 2005 lincoln aviator (acquired late 2006)kept exclusively in garage. currently has 39,500 miles. a vertical crack has recently appeared near the emblem (right side) on the rear liftgate panel below the rear window. the entire liftgate portion which contains the window and the emblem has to be replaced. the vehicle is no longer under warranty, and as previously stated the dealership states that ford/lincoln will not stand behind its vehicle. also, it seems the crack may prevent the from closing securely. *tr | |||
| STRUCTURE - BODY - HATCHBACK/LIFTGATE | |||
| 01/22/2009 | 39500 | 1 | |
| Owner of 2005 lincoln aviator (acquired late 2006)kept exclusively in garage. currently has 39,500 miles. a vertical crack has recently appeared near the emblem (right side) on the rear liftgate panel below the rear window. the entire liftgate portion which contains the window and the emblem has to be replaced. the vehicle is no longer under warranty, and as previously stated the dealership states that ford/lincoln will not stand behind its vehicle. also, it seems the crack may prevent the from closing securely. *tr | |||
| STRUCTURE - FRAME AND MEMBERS | |||
| 02/01/2009 | 1 | ||
| A vertical crack on plastic covering of hatch cover. starts at the lincoln medallion that is cut into the plastic piece and extends vertically to bottom edge. i took it to a lincoln dealer. estimate was $500 for a piece of plastic that measures approximately 12 inches high and the width of the hatch door. this is definitely a design error on the part of ford. the service manager told me that he sees a lot of this same complaint and it is not covered by ford. a $42,500 automobile with a defect in design that results in an unsightly split in plastic piece wanting an outrageous fee of $500 to replace the piece. do you think i will ever by another ford product. not in this lifetime! thanks ford who always puts quality first. *tr | |||