Consumer Complaints


Fail datemilesoccurencesPurchase date
AIR BAGS
 While traveling noticed air bag indication light on. after traveling for a while noticed smoke coming from the sterring wheel. dealer has been contacted. please provide further information. *ak
12/01/1999102/01/1998
 While traveling noticed air bag indicator light on. also, noticed smoke coming from the steering wheel. dealer has been contacted. *ak
AIR BAGS - FRONTAL
08/01/1999
 While pulling out another vehicle hit consumer's vehicle on the side, and driver side air bag didn't deploy. *ak
10/09/1998
 When driving at low speed and applying the brakes, the brakes went straight to the floorboard, causing the consumer to bump into another vehicle before stopping. the air bags didn't deploy. this was the second time the vehicle had been in the shop for the brakesto be repaired, and the dealer couldn't determine the problem. *ak
 During frontal impact the driver's and passenger's side air bags did not deploy. please describe details. *ak
05/17/1995112/01/1994
 Driver's side airbag deployed without collision, vehicle went out of control. tt two people were injured in accident. consumer states vehicle had been previously taken to dealer for power steering problems. *slc
AIR BAGS - SIDE/WINDOW
04/12/2001103/01/1998
 On 4/12/01 i was involved in an accident while traveling on i-75n at approximately 55-60 mph in the center lane. traffic being heavy in all lanes.. another vehicle going north in the right hand lane at a slower speed pulled over into my lane without warning. i was unable to avoid collision with this vehecle. as a result of the impact my driverside airbag partially deployed from the steering wheel but didn't fully inflate.on impact to the left rear and side panel of the other vehicle involved. as a result of this failure even though i was wearing a seat belt i was thrown forwaed onto the steering wheel. i feel that because this airbag didn't inflate although it was triggered by the sensers to deploy, caused me to receive my injuries. have reported this to the ford moter consumer division to which their reply was i would have to get my insurance company to litigate any complaint for damages. after talking with them, and after the state highway patrol formally recorded everything! including taking photograph of the collision and also the failed airbag! i find myself possibly losing the sight of an eye as a result of truama to the head that should have been avoided if this airbag had fully deployed. interestingly enough is the fact that the passenger airbag fully deployed and inflated all the way to the back of the passenger front seat. please advise me of my rights to any liability regarding the failure of this airbag . what recourse can i take and who can you advise i contact at ford moter lincoln division? i spoke to a good friend who gave me an address for ford motor company litigation presentation p.o. box 43358 detroit, mich 48243 . i am unable to get any cooperation from ford consumer as to how this department can be contacted by phone or email. i am very concerned that this problem of the failed airbag might cause me to lose the sight of my right eye. i am even more concerned for other consumer's who might not be as lucky as i am. please advise !*ak