Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| ELECTRICAL SYSTEM - SOFTWARE | ||||||||||||||||
| 11V128000 | FORD MOTOR COMPANY | from 10/25/2010 to 11/20/2010 | V (Vehicle) | 8022 | 03/07/2011 | MFR | FORD MOTOR COMPANY | 02/24/2011 | 02/25/2011 | |||||||
| Defect Summary | Ford is recalling certain model year 2011 ford f-150, f-250, f-350, f-450, f-550, edge, and lincoln mkx trucks manufactured from october 25, 2010, through november 20, 2010. these vehicles were inspected using integrated diagnostic system (ids) that had a custom software routine to read the suspect body control module (bcm) serial number. based on the serial number the bcm was either not affected or replaced. the custom software routine was not reading the correct set of characters, and was not able to identify a bcm that required replacement affected bcms may have the potential for an internal short. | |||||||||||||||
| Consequence Summary | If an electrical short develops, an overheating condition may occur which could result in a vehicle fire. | |||||||||||||||
| Corrective Summary | Dealer will inspect the body control module and if necessary replace it free of charge. the safety recall began on march 7, 2011. owners may contact ford motor company customer relationship center at 1-866-436-7332. | |||||||||||||||
| Notes | Ford safety recall no. 10s14.owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov . | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| ELECTRICAL SYSTEM - SOFTWARE | |||||
| APU-11A03-1 | 04/10/2012 | 10045083 | Ford/lincoln: see document search button for owner letter. information regarding improve overall software system functionality upgrade on voice recognition, response to touch, simplify screens for easy use, and screen refresh rates. | 08/17/2012 | |
| APU-11A01 | 03/05/2012 | 10044851 | Lincoln/ford: see document search button for owner letter. a software program has been provided to improve response to touch, screen refresh rates, overall system functionality, and voice recognition. *pe | 08/01/2012 | |
| APU-11A02 | 03/05/2012 | 10044853 | Ford/lincoln: see document search button for owner letter. information provided regarding upgrade of touch software to improve overall system functionality and to simplify screens. *pe | 08/01/2012 | |
| APU-11A02 | 04/10/2012 | APU-11A02-1 | 10044853 | Ford/lincoln: see document search button for owner letter. information provided regarding upgrade of touch software to improve overall system functionality and to simplify screens. *pe updated 8/3/12. *pe | 08/01/2012 |
| CSP-10B20 | 01/07/2011 | 10041257 | Ready | 09/21/2011 | |
| CSP-10B20 | 01/07/2011 | 10041257 | Ford service campaign: see document search button for owner letter. software update. *rm | 09/21/2011 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ELECTRICAL SYSTEM | |||
| 07/20/2011 | 22000 | 1 | |
| Radio and ac settings change every time the car is restarted. can not make a call using the voice command system. call will not route through the car's speakers. stereo will not come back on after a call. stereo freezes up and shows that it is on sirius, but is really on an fm station. stereo stays on when the car is turned off and door is opened. sync screen blanks out and stays off. performs system maintenance frequently. says that the navigation card is faulty. back up camera does not come on, but system says it is functioning. has been taken to the dealership twice for repairs. they have performed a reset both times which temporarily restores function. was told that nothing further could be done unless lincoln came out with an update. *tr | |||
| 07/20/2011 | 22000 | ||
| Radio and ac settings change every time the car is restarted. can not make a call using the voice command system. call will not route through the car's speakers. stereo will not come back on after a call. stereo freezes up and shows that it is on sirius, but is really on an fm station. stereo stays on when the car is turned off and door is opened. sync screen blanks out and stays off. performs system maintenence frequently. says that the navigation card is faulty. back up camera does not come on, but system says it is functioning. has been taken to the dealership twice for repairs. they have performed a reset both times which temporarily restores function. was told that nothing further could be done unless lincoln came out with an update. | |||
| 05/05/2011 | 15 | ||
| Tl* the contact owns a 2011 lincoln mkx. the contact stated that the vehicle sync program was defective. the contact mentioned that once the failure occurred the navigation system, temperature gauges and rearview camera would sporadically fail or activate without warnings. in addition, the contact stated that the system would not recognize the key fob and the vehicle would not turn start. the vehicle was taken to the dealer who diagnosed that the sync program was defective but they were unable to come up with a feasible remedy. the manufacturer was made aware of the failure who did not offer any assistance. the vehicle was not repaired. the failure mileage was 15 and the current mileage was 2,000. | |||
| 05/05/2011 | 15 | ||
| Tl - the contact owns a 2011 lincoln mkx. the contact stated that the vehicle sync program was defective. the contact mentioned that once the failure occurred the navigation system, temperature gauges and rearview camera would sporadically fail or activate without warnings. in addition, the contact stated that the system would not recognize the key fob and the vehicle would not turn start. the vehicle was taken to the dealer who diagnosed that the sync program was defective but they were unable to come up with a feasible remedy. the manufacturer was made aware of the failure who did not offer any assistance. the vehicle was not repaired. the failure mileage was 15 and the current mileage was 2,000. kmj | |||
| 05/05/2011 | 15 | ||
| Tl - the contact owns a 2011 lincoln mkx. the contact stated that the vehicle sync program was defective. the contact mentioned that once the failure occurred the navigation system, the temperature gauges, the rear view camera would sporadically stop working or it would activate with out any warnings. also, she stated that the system would not recognized the key fob and the vehicle would not turn on at all. the vehicle was taken to the dealer who diagnosed that sync program was defective but they have not been able to come up with a feasible remedy. the manufacturer was made aware of the failure who did not offered any assistance. the vehicle was not repaired. the failure mileage was 15 and the current mileage was 2,000. pm | |||
| 08/04/2011 | 535 | ||
| Tl- the contact owns a 2011 lincoln mkx. the contact stated the vehicle was experiencing multiple failures. the first failure was both the heat and air-conditioning unit activated at the same time, despite both units being turned off. the second failure was inaccurate readings from the electrical meters and gauges along the instrument panel. the final failure was while traveling at low speeds the vehicle failed to accelerate properly. the vehicle was taken to the dealer and the manufacturer was contacted, but the vehicle had not been repaired. the failure mileage was 535 and the current mileage was 800. vf | |||
| 08/04/2011 | 535 | ||
| Tl- the contact owns a 2011 lincoln mkx. the contact stated the vehicle was experiencing multiple failures. the first failure was both the heat and air-conditioning unit activated at the same time, despite both units being turned off. the second failure was inaccurate readings from the electrical meters and gauges along the instrument panel. the final failure was while traveling at low speeds the vehicle failed to accelerate properly. the vehicle was taken to the dealer and the manufacturer was contacted, but the vehicle was not repaired. the failure mileage was 535 and the current mileage was 800. rds | |||
| 04/05/2011 | 2700 | 1 | |
| When driving down the highway, the sync screen goes completely blank. at this point i have no access to heat, a/c, defroster, radio, or backup camera. on occasion the screen has been blank for up to one hundred miles. i don't worry about the defroster in the summer but in the winter this is a definite safety concern. not having the backup camera is risky for there may be small children behind the vehicle. i've been in contact with ford motor company. they tell me there engineering department is working on a fix but there is no eta nor do they have any idea when of if they can fix it. the consumer wanted to include the file number assigned to her by ford motor company. complaint # 441951441 | |||
| 11/14/2010 | 500 | ||
| Tl* the contact owns a 2011 lincoln mkx. the contact stated that when activating the turn signals, the radio volume would independently increase. in addition, the contact stated that when the turn signals were activated they would not operate and once they became operable, they would not disengage. the contact stated that the failures occurred intermittently. the vehicle was taken to the dealer where the technician replaced a module and provided updates. the contact was not able to specify the exact repairs however, the failure persisted. the vehicle was not further repaired. the vin was unavailable. the approximate failure mileage was 500. | |||
| 11/14/2010 | 500 | ||
| Tl- the contact owns a 2011 lincoln mkx. the contact stated when the turn signal was turned on the radio volume would go up on its own. the contact stated the volume goes up on its own as well without the signal being turned on. also, the left and right turn signal would not turn on and when they do turn on they would not turn off. the lights flash on and off on there own as well. the contact stated the failures occur intermittently. the vehicle was taken to the dealer where the technicians replaced a module and updates were made. the contact was not sure on what the exact repairs were. the failure continued. the vehicle was not repaired. the vin was unavailable. the approximate failure mileage was 500. ds | |||