Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SEATS | |||
| 01/30/2011 | 400 | ||
| After purchasinng my vehicle, i noticed a distinct hard object just under the seating surface. at first i thought it was a seat adjustment such as a lumbar support on the seat bottom, but that is not the case. i was, and still am, sitting directly on the motor controls for the seat. i contacted the dealer where i bought it twice about the problem and was told to take it to a dealer here in florida where i work. i took it to a lincoln dealer in west palm beach. the service rep. felt the seat and immediately told me that there was a problem with the manufacturing of the seat. he asked me to leave the vehicle and they would fix the seat the following day by installing some additional padding. i took a rental car provided by them back to my apartment. i was contacted the following day by the same dealer rep. and was told that since there were no previous similar complaints that they could not make the repairs. i then contacted lincoln's customer care service team and was told that i would be contacted shortly by a customer care specialist, which i was the following day. i was told that this nonconformity was a part of the design of the seats and that he was closing the file. | |||