Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STEERING | |||||
| 0399 | 05/12/2003 | 10002781 | Tie rod end inspection procedure. *tt | 09/17/2003 | |
| 9912778 | 05/01/1999 | 607096 | Information regarding new service steering gear. *tt | 09/13/1999 | |
| 6317 | 06/01/1999 | 606797 | New service steering gear. *tt | 09/02/1999 | |
| STEERING - GEAR BOX (OTHER THAN RACK AND PINION) | |||||
| 12546 | 03/01/1999 | 605283 | Subject on new higher effort steering gears. *tt | 06/07/1999 | |
| STEERING - LINKAGES - TIE ROD ASSEMBLY | |||||
| 04L19 | 09/01/2004 | 10010001 | Customer maintenance reminder - literature program 04l19 - tie rod inspection procedure. *tt | 11/03/2004 | |
| 031513 | 08/04/2003 | 10003192 | Tie rod end inspection procedure. *tt | 10/10/2003 | |
| 03610 | 03/31/2003 | 10001861 | Tie rod end inspection procedure. canada vehicles only. *tt *jb | 07/23/2003 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 11/25/2005 | 200000 | ||
| Tl- the contact owns a 1999 lincoln navigator. the contact was entering a highway at 50 mph when the vehicle lost all steering capability. the vehicle crossed over three lanes before he was able to maneuver the vehicle safely off the highway. the contact then discovered that the tie rod had fractured from the vehicle. the two front tires were protruding in opposite directions. the vehicle was towed to a local repair facility where the tie rod was replaced. the vehicle was not under recall. the manufacturer was not contacted. the failure mileage was 200,000 and the current mileage was 300,000. *kmj | |||
| STEERING - COLUMN | |||
| 10/06/2007 | 84720 | 1 | 12/11/1999 |
| Vehicle gear indicator slipped and now indicates wrong gear. *tr | |||
| STEERING - LINKAGES | |||
| 03/08/2005 | 89163 | 1 | 01/12/2002 |
| Heard clicking noise when turning corners. took 1999 lincoln navigator in for inspections and found that the following parts needed replacing: ball joints (front-left), remove and replace control arm, lower, one side, sway bar link-remove and replace stabilizer bar control, alignment cams/wedges (front-left including alignment adjustment. very costly and time consuming repairs. since i travel a lot i feel more than blessed that there was not a break down in route of a trip. was told that this indeed could be very dangerous if not repaired immediately. *nm | |||
| STEERING - LINKAGES - TIE ROD ASSEMBLY | |||
| 09/01/2004 | 1 | ||
| Consumer believes the manufacturer is trying to avoid recalling the vehicles steering linkage and tie rods *nm *tc | |||
| 03/04/2004 | 63420 | 2 | 08/15/2002 |
| This is a two part complaint. the first incident occurred in december of 2002. my wife was in a parking lot of a major shopping center and while she was driving down a parking lane, she found an open spot in which she started to turn to the left. as she turned, she heard a popping sound, then she was unable to move the car. when i arrived, i noticed that the sway bar pin and the tie rod on the passenger side were disconnected from the wheel. i inspected the area around the car and found no pot holes or curbs close to the vicinity of vehicle. it was towed to the local lincoln dealer and the replaced the parts under warranty without much explanation other than my wife must have hit a curb. they only replaced the damage components and reported that the other side was inspected but looked fine. the second incident just occured a week prior to this complaint. my wife was traveling to her job and was moving at a speed of approx. 20 miles an hour. she was in the left lane when the car began to violently shake and bounce. she was pulled into the left lane of oncoming cars, so she did not stop the car, but rather let the car take her into a side street. a police officer witnessed the incident and when i arrived we found the sway bar pin and tie rod to be disconnected on the drivers side. we had a tow truck pick up the truck and had the entire front suspension and wheels checked for any other damage. my wife and i have 3 kids in which we drive in this vehicle and it has considerably shaken our confidence. luckily, in both instances, nobody was hurt and the speeds involved were low. after searching your archives i did find other defect investigations into tie rods for ford-made vehicles such as the f150, expedition and navigator. *ak | |||
| STEERING - WHEEL AND HANDLE BAR | |||
| 10/12/2002 | 2 | 05/01/2002 | |
| No summary. dt | |||