Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| TIRES | |||||
| 15794 | 04/01/2002 | 637511 | Some 4x2 vehicles equipped with p275/60/r17 continental-general tires may exhibit a highway speed tire vibration. *tt | 12/02/2002 | |
| 15727 | 03/01/2002 | 636371 | Some 4x2 vehicles equipped with p275/60/r17 continental general tires may exhibit a highway speed tire vibration. *tt | 11/07/2002 | |
| 14571 | 01/01/2001 | 617960 | Some vehicles equipped with continental / general p275 / 60r17 tires may exhibit a tire vibration. *tt | 04/02/2001 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| TIRES | |||
| 07/01/2003 | 3 | 10/12/2002 | |
| 2000 lincoln navigator suffering tire blow outs. customer states that they had 2 blow outs with continental contitrac aw tires and one with continental sport lt/suv. *kb when the third blowout occurred, the rubber separated and caused damaged to the vehicle. *jb | |||
| 04/15/2006 | 1 | 01/09/2004 | |
| Tire has unusual wear causing tire to fail and lose air pressure. all 4 vehicle tires have same unusual wear. it is not consistent around tread or ground contact area. exists in small oval pattern on sections of tire. severely wearing down in only those areas. it was not identified until vehicle was taken to tire shop and they indicated other continental tires have been recalled due to failures for same model year and manufacturer of vehicle. *nm | |||
| 07/01/2002 | 1 | ||
| Consumer wants to be reimbursed for defective tires. nar 1-22-03 the consumer heard a thumping sound coming from the vehicle, it was determined that 3 buldges were found in the tires and were unsafe to drive on. *jb | |||
| 08/25/2003 | 49000 | 1 | 11/12/2002 |
| While driving at highway speed, the front driver's side tire blew out. as a result, the front end was severely damaged. the dealership indicated that the tires were purchased new. they were manufactured in 1997 and dry rotted. *ak *tt *jb | |||
| 40000 | 1 | ||
| Dealership noticed while servicing vehicle that a hole developed on the front driver side tire sidewall. dealership indicated that the cause of the hole was due to a defect and not to normal wear and tear.*ak | |||
| 1 | 01/15/2000 | ||
| Driver's side rear tire is showing premature failure (continental tire, p27560r17 . *ak tires were so out of round that they couldn't be balanced. the consumer purchased a replacement tire from continental and the tread was shaved about 18 inches to make it more round. the consumer fears separation may occur. *ph *nlm | |||
| 1 | |||
| Continental tires refused to reimburse the consumer for purchase of new tires. now a recall, but manufacturer refuses request for reimbursement because it was received too late.*jb...*ak | |||
| 2 | 12/13/1999 | ||
| The replacement tires were warped and did not stay balanced, which caused the vehicle to bounce and pull to the left. *jb *ts | |||
| 12/05/2002 | 1 | ||
| Requested reimbursement for 4 new tires.*jb | |||
| 07/16/2001 | |||
| Consumer is requesting full reimbursement for all 4 tires. mr | |||
| 05/01/2002 | 2 | ||
| Consumer states the vehicle vibrates, the problem started when the right rear tire lost approximately 50 square inches of rubber and the front tire developed a large bubble, since then the vehicle has been in the shop on several occasions, the dealer has tried to remedy the problem, but with no results, the dealer is now stating that the vibration is normal for this kind of vehicle.*jb | |||
| 07/31/2002 | 1 | 10/01/2099 | |
| New tire on 2000 lincoln navigator delaminated while driving 65 mph. *ak | |||
| 06/10/2002 | 3 | 10/01/2000 | |
| I have experienced 2 blowouts on this set of tires. on inspection, the service rep (for the auto dealer, marshall bros.) found a third tire that was about to separate in much the same way. i just thought it was time to buy new tires. i went to my local goodyear dealer to replace the old tires. he told me they were still in very good shape, i did not need new tires. he believed that the one that had blown out was defective. what concerns me most were the comments made by both the lincoln service rep & the independent goodyear dealer. thay both stated that the expeditions, navigators & explorers are extremely rough on tires. the lincoln service representative showed me an expedition that he was changing out all the tires- it was a 2001 expedition with less than 30,000 miles on the tires. this concerns me...in addition, marshall bros. lincoln-mercury would not honor the warranty on the tires. i was told i would have to deal with the manufacturer. the continental mfr. is very hard to locate. i'm still trying. i have possession of the most recent 2 failed tires @ home. the first blow-out was @ approximately 55mph when the car had 12,000 miles on it. thank you. p.s. the owner of the vehicle is my father. he gave me the vehicle to drive this past december. he will verify or sign this report if needed.*ak | |||
| 05/18/2001 | 1 | 07/01/2000 | |
| I experience what i believe was a tread separation in the tire while traveling on i 15 in arizona, on the way to las vegas. as the tire noise and vibration increased, i began to let off the gas, preparing to slow the vehicle down, when the tire blew out, and then coasted to a stop along the curved interstate highway. upon inspection of the tire, it was noted that both sidewalls had separated from the tread, and the vehicle had run a short distance on the aluminum wheel. that friday afternoon we called continental's customer service number, but they were closed until monday. the ford dealer in grand junction advised us to see a linclondealer in las vegas. the desert lincoln dealer 702-257-0687 (russ schoenbeck) said that we would have to talk to a continental tire dealer because lincoln did not warranty the tires on the 2000 navigator, but did now warrant the tires on the 2001 navigator. he said that he has seen three other 17 inch tire failures on the navigators, one with massive tread speration that damaged the customers sheetmetal. the customer, a broker, convinced continental to repair the sheet metal on his vehicle. i had the tire replaced at discount tire in las vegas 702-451-1453 and had to pay full price for a new tire because i would not let discount tire have the damaged tire, in case i had to prove the faulty tire caused the wheel to my vehicle. i have the tire in my possession. if you feel that you would like to inspect it, please get in touch with me propmtly. i did report the tire problem to ford motor company1-800-521-4140 expressing my concerns that the tire is dangerous and should be recalled. she said that ford does not warrant the tires. i said that the tire is not fit for use on the vehicle, and there is an issue with fitness for purpose when ford sold me the vehicle with the tires installed (dot number: ad9c448090 tiresize: p255/75r17) | |||
| 1 | |||
| Vehicle is pulling to the right and occasionally to the left, the front end of the vehicle experiences vibration, this could possibly be a suspension problem or a tire problem. *slc | |||
| 09/02/2000 | 4 | 09/01/2000 | |
| Dear jeff:no safety defect. *ak( dot number: tire size: p275/60r17 ) | |||
| 08/25/2000 | 08/01/2000 | ||
| Tire viberates at 55-60 miles. drives rough at all speed.( dot number: tire size: 17 ) | |||
| TIRES - PRESSURE MONITORING AND REGULATING SYSTEMS | |||
| 08/25/2003 | 44500 | 8 | 08/21/2003 |
| I purchased a 2000 lincoln navigator from laurel-ford dealer in mississippi on august 21, 2003. after asking the dealership if all necessary maintenances were done on vehicle my family and i left for new york. i still had the original mfr warranties and i purchased an extended warranty plan. while traveling on the interstate on august 25th the brake lights came on and suddenly the left rear tire exploded. my family and i feared for our lives. it turned out that the brakes were faulty, no emergency brakes, no stablizer, heavily rusty links, and etc. the tow truck had to tow us twice. after ariving in new york, a dealer, told me that the vehicle was never serviced. they explained in detialed in wrting. we could have been killed. i was on vaction with my twin boys and wife. i very angried with the laurel-ford dealership in ms and its owners. the tires seem dry rotted and corrosion was very visiable under the suv. since then, i spent over $5000 getting this navigator fixed and got very little satisfactin from the owner and his dealership. *ak | |||
| TIRES - SIDEWALL | |||
| 1 | |||
| Several of the tires experienced sidewall separtion, the consumer replaced one of the tires before he learned of the recall on the tires. the consumer states the price allowed for replacing defective tires was lower than what the tire dealers charge. *yh | |||
| 1 | |||
| When driving consumer noticed vibration coming from front end of vehicle. took vehicle to dealer. dealer rebalanced vehicle. after vehicle was rebalanced there was still vibration in front end. vehicle was inspected, and inspector linked the problem to tires. all four tires were original equipment on a lincoln, navigator, 2000, tire size p27560r17 with 19000 miles on them. they were separating at sidewall. *ak | |||
| 02/26/2001 | 0 | 07/01/2000 | |
| Continental tires, p225/75r17, dot ad9c4481400. right/rear tire sidewall separated completely.*ak dealer agreed to pay 50 percent of cost to replace tire set with different brand. *slc | |||
| 01/07/2001 | 1 | 10/01/2000 | |
| Apparent sidewall failure, no previous problem with tire. *ak (dot number: e4025825 tiresize: p255/75r17) | |||
| TIRES - TEMPORARY/EMERGENCY SPARE TIRE | |||
| 09/13/2003 | 49970 | 1 | 07/06/2003 |
| I experienced a continental tire tread separation while driving on the freeway at about 65 mph today. the tire tread caused considerable damage to the side fender/bumper and side step panel after the tread separation. the car is a 2000 lincoln navigator id # 5lmeu27a2ylj42308 which i just purchased on july 6, 2003. the tire was a continental suv p265/70r17 113s that appears to be the replacement tire for a continental tire recall in august 2002 (nhtsa campaign id number: 02t012000) dealing with the contitrac aw and grabber aw tires size p275/60r17 for use as original equipment on certain 2000-2001 by two-wheel-drive ford expedition and two-wheel-drive lincoln navigator sport utility vehicles. the spare tire that was then put on the car looks to be the original equipment spare tire. it is a continental aw tire, p275/60r17 100s that appears to be the tire that was covered under the recall. i would like know how to correctly identify the spare tire i am now riding on as to whether it is the tire that was recalled and if so as to how i can get it replaced. also, as to who is going to pay for the damages that the tire has caused and as to how i can get the tire replaced because of apparent manufacture defect. also, if the spare is one covered by the recall how is it that the car dealer i purchased it from only two months ago did not have it replaced or at least notified me of the defective product that would / could prove fatal to myself or others? *ph | |||
| TIRES - TREAD/BELT | |||
| 12/01/2007 | 88000 | 1 | 08/01/2000 |
| Tl*the contact owns a 2000 lincoln navigator. the vehicle has continental contitrac aw, size p275/60/r17 tires. while driving at an unknown speed, the vehicle shook. she took the vehicle to the dealer to see if the failure was caused by its front end. the automotive technician stated that all four tires suffered from tread separation. the tires were only two years old. the mechanic stated that the tires should not wear out in that manner due to their age. the tire manufacturer has not been notified. the tire failure mileage was 22,000. the vehicle current and failure mileages were 88,000. | |||
| 05/22/2007 | 80000 | 3 | 10/12/2002 |
| Tl*the contact owns a 2000 lincoln navigator. the contact stated that she has continental contitrac aw tires (p275/60 r17) on her vehicle. she stated that the tires went bad too quickly. the current and failure mileages were 80,000. updated 12-12-07. *kb | |||
| 04/20/2006 | 36800 | 1 | 04/20/2006 |
| Oem continental at 255/75-r17 tire separation on 2000 lincoln navigator 4x4. tire bulged on tread (not sidewall) and steel belts were broken showing through the tread. vehicle had 36895 miles. *nm | |||
| 11/20/2001 | 26318 | 4 | |
| Nar 06-10-2003. *mr the consumer was contacted by continental customer relations department about her tires being apart of a reference recall program , despite the confirmations and the consistent problems with the tires they have not been replaced and the only accommodations offered by a representative of continental was 20% off a set of replacement tires. the consumer was very outraged and disappointed how continental has handled matters and was looking forward to swiftly resolving the situation. (daughter marina shear on behalf of her mother ellie hicks.) *cb on several occasions as the consumer was having her vehicle serviced, she was assured the tires were ok. five days before the recall was received, one of the tires felt spongy, it was discovered the tire was low and on a second occasion one of the tires experienced a blowout | |||
| 08/25/2003 | 44500 | 8 | 08/21/2003 |
| I purchased a 2000 lincoln navigator from laurel-ford dealer in mississippi on august 21, 2003. after asking the dealership if all necessary maintenances were done on vehicle my family and i left for new york. i still had the original mfr warranties and i purchased an extended warranty plan. while traveling on the interstate on august 25th the brake lights came on and suddenly the left rear tire exploded. my family and i feared for our lives. it turned out that the brakes were faulty, no emergency brakes, no stablizer, heavily rusty links, and etc. the tow truck had to tow us twice. after ariving in new york, a dealer, told me that the vehicle was never serviced. they explained in detialed in wrting. we could have been killed. i was on vaction with my twin boys and wife. i very angried with the laurel-ford dealership in ms and its owners. the tires seem dry rotted and corrosion was very visiable under the suv. since then, i spent over $5000 getting this navigator fixed and got very little satisfactin from the owner and his dealership. *ak | |||
| 09/13/2003 | 49970 | 1 | 07/06/2003 |
| I experienced a continental tire tread separation while driving on the freeway at about 65 mph today. the tire tread caused considerable damage to the side fender/bumper and side step panel after the tread separation. the car is a 2000 lincoln navigator id # 5lmeu27a2ylj42308 which i just purchased on july 6, 2003. the tire was a continental suv p265/70r17 113s that appears to be the replacement tire for a continental tire recall in august 2002 (nhtsa campaign id number: 02t012000) dealing with the contitrac aw and grabber aw tires size p275/60r17 for use as original equipment on certain 2000-2001 by two-wheel-drive ford expedition and two-wheel-drive lincoln navigator sport utility vehicles. the spare tire that was then put on the car looks to be the original equipment spare tire. it is a continental aw tire, p275/60r17 100s that appears to be the tire that was covered under the recall. i would like know how to correctly identify the spare tire i am now riding on as to whether it is the tire that was recalled and if so as to how i can get it replaced. also, as to who is going to pay for the damages that the tire has caused and as to how i can get the tire replaced because of apparent manufacture defect. also, if the spare is one covered by the recall how is it that the car dealer i purchased it from only two months ago did not have it replaced or at least notified me of the defective product that would / could prove fatal to myself or others? *ph | |||
| 1 | |||
| The consumer received recall notice #02t012000 concerning continental/tread separation. consumer was put on a waiting list to receive the new tires. consumer contacted the dealer on 6/2/2003 who stated they were not replacing the tires anymore. west point service center 11666 old katy rd, houston, tx 77043. phone #281 596 1251.*ak | |||
| 04/03/2003 | 20000 | 1 | 05/01/2002 |
| The continental tires vibrated while driving. the vehicle was taken to the dealer who told the consumer that the steel tire belt came apart. the consumer was also told that the tires were recalled but he consumer was not eligible fro the recall because it expired 2 days before the vehicle was taken to the dealer. *mr *scc *nlm | |||
| 03/12/2003 | 1 | ||
| Consumer received a recall notice regarding the continental tires, however consumer was denied reimbursement, because the receipt was out of date.*jb | |||
| 2 | |||
| The vehicle experienced irregular tread wear, the rear tire was replaced due to separation of the belt which was caused by the irregular wear. *scc *jb | |||
| 1 | |||
| Consumer stated she had to purchase tires for the vehicle before there was ever a recall, due to the tires loosing traction on the streets, however the company only wants to reimburse 110.00 plus tax when the cost of the replacement tire was more. (continental contitrac aw-dot adt044u4400)*jb | |||
| 08/01/2002 | 1 | 11/01/1999 | |
| While traveling about 50mph on highway, consumer heard a noise and was able to pull over to the shoulder, and noticed that left front tire tread separated from wheel. continential, contrac, p275/60r17. dealership is aware of problem.*ak *jb | |||
| 04/21/2002 | 1 | 04/01/2000 | |
| Continental, contitrac, p275/60r15, dot unknown, original equipment on a 2000, lincoln, navigator with 16000 miles. right rear tire experienced tread separation at 60-65 mph, steelbelt caused extensive damage to vehicle.*ak *yh | |||
| 08/01/2001 | 1 | 09/01/2000 | |
| Continental tires, lt/275/70r17 size, original equipment on a 2000, navigator. tread on left front tire had separated from sidewall at 60mph.*ak the tire size is 255/75/17 not as previously stated.*jb | |||
| 06/18/2001 | 1 | ||
| Continental contitrac aw, p275/60r17. original equipment on a 2000 lincoln navigator with 23000 miles. while driving 10 mph, the right rear tire had a blowout. inside tread portion was shredded. *ak dot number adt044u. *jb | |||
| 05/26/2001 | 2 | 01/05/2001 | |
| Continental aw p275/60r17, dot unknown. original equipment on a 2000, lincoln navigator with 28000 miles. on 26 may 2001 while driving 45-50 mph right front tire had tread separation, a 12 inch strip of tread came off.28138 miles at the time. on 8 june 2001, while driving 45-50 mph left rear tire had tread separation, a 12-18 inch strip of tread had started to separate from tire. 28200 miles at this time. in both cases no damage to vehicle. dealer replaced both tires, consumer feels the other original tires will do the same in the near future.*ak all original tires were replaced by manufacturer. *yh | |||
| 1 | 09/01/2000 | ||
| I brought the vehicle in for oil change/tire balance/and rotation. the tevh. advised me he had to replace a tire. i asked why?. the reason was tread separation, of which they showed me. i was beside myself especially since the firestone recall and deaths due to faulty tires. i demanded the dealer to replace all five tires. now with new replacement tires the vehicle wobbles and vibrates in an enourmous way. im very concerned about this problem. the dealer states its not fords problem. whos is it? i just brought the vehicle back for another tire balance. its still the same, actually worse, if you drive over 50 mph the vehicle feel like its going to shake apart. please look into this matter. peoples lives are at steak if in fact these tires are defected. thank you very much. *ak (tiresize: p275/60r17)( dot number: tire size: p275/60r17 ) | |||
| 1 | |||
| Firestone tires were wearing so badly, consumer replaced them and is requesting reimbursement, a recall(00t005) statement was received. *slc | |||