Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| AIR BAGS | |||
| 08/31/2011 | |||
| Tl* the contact owns a 2002 lincoln navigator. the contact was driving 50 mph when the side impact air bag deployed without warning. as a result, the contact sustained an injury to the ear drum. the vehicle was taken to the dealer for diagnostics but the dealer was unable to determine why the air bags had deployed without the vehicle being involved in a crash. the contact called the manufacturer and the manufacturer sent a specialist to inspect the vehicle. the specialist advised that a faulty component in the air bag caused the deployment. the manufacturer stated that they would not provide any assistance for the repair. the contact stated vehicle was unsafe to drive. the failure mileage was unknown. | |||
| 08/31/2011 | |||
| Tl-the contact owns a 2002 lincoln navigator. the contact was driving 50 mph when the side impact air bag deployed without warning. as a result, the contact sustained an injury to the ear drum. the vehicle was taken to the dealer for diagnostics but the dealer was unable to determine why the air bags had deployed without the vehicle being involved in a crash. the contact called the manufacturer and the manufacturer sent a specialist to inspect the vehicle. the specialist advised that a faulty component in the air bag caused the deployment. the manufacturer stated that they would not provide any assistance for the repair. the contact stated vehicle was unsafe to drive. the failure mileage was unknown. kmj | |||
| 08/31/2011 | |||
| Tl-the contact owns a 2002 lincoln navigator. the contact stated while driving 50 mph the side impact air bag deployed without a crash. the contact suffer damage to the ear drum. the contact took the vehicle to the dealer. the dealer performed a diagnostic test and the test results did not show why the side impact air bag deployed. the contact called the manufacturer and the manufacturer sent a specialist to inspect the vehicle. the specialist stated a faulty component in the air bag caused the air bag to deploy. the manufacturer stated they will not provide any assistance for the repair. the contact stated vehicle was unsafe to drive. the failure mileage was unknown. jo | |||
| 09/10/2004 | 34219 | 1 | 08/21/2004 |
| I won a 2002 lincoln navigator on an ebay auction and paid $19,000 for the vehicle via direct wire transfer through my bank. the lincoln navigator advertisement represented the vehicle as like new in every way, our mechanics have inspected this truck and found everything to be in excellent working condition & options: driver & passenger airbags. the vehicle is in poor condition. the airbags were deployed and not replaced. radiator has two holes in it, the manufacturer warranty is voided, keyless remote missing, cd magazine missing, owners manual missing, floor mats do not match, numerous scratches, dings & nicks. i was told it had climate controlled seats and it does not. i was also told that the seller is a private party. unfortunately he is a dealer thus i will have to pay sales tax of $1,064. i have corresponded with the seller via email and telephone numerous times. i have asked him to buy the vehicle back from me or pay for the repairs and he says that he does not have the money. all-in-all the seller's misrepresentation of this vehicle will cost me $8,647. *ak | |||
| AIR BAGS - FRONTAL | |||
| 07/01/2011 | 180000 | ||
| Tl- the contact owns a 2002 lincoln navigator. the contact stated the air bag deployed when they started the vehicle. the contact took the vehicle to the dealer and was told that either something was placed under the seat or the seat cover had worn thin. the air bag comes from under the seat. the contact stated their left arm was badly injured in the incident. the manufacturer stated the air bags are not under warranty. the air bags had not been replaced on the vehicle. the vin was not accepted at the time of the complaint. the failure mileage and current mileage were 180,000.rl | |||
| 07/27/2008 | 82500 | ||
| Tl*the contact owns a 2002 lincoln navigator. while driving 45 mph, the contact proceeded through a traffic light and crashed into another vehicle. the rear of the vehicle was lifted from the ground. the contact sustained injuries to the face, shoulders, lower back, chest, and neck. neither of the air bags deployed in the vehicle. the contact was thrown into the steering wheel so hard that the seat belt snapped from the impact. the driver of the other vehicle was pronounced dead at the scene, but was able to be revived. the vehicle was destroyed. a police report was filed. the vin was unknown. the failure and current mileages were 82,500. | |||
| While driving 30 mph was involved in left side collision.wit vehicle rolled over, and airbags failed to deploy, resulting in minor injuries. vehicle was totaled.*ak | |||
| AIR BAGS - SIDE/WINDOW | |||
| 02/12/2008 | 89746 | 1 | 02/14/2007 |
| Tl*the contact owns a 2002 lincoln navigator. while driving 2 mph in reverse, the driver's side air bag deployed. there were no warning indicators or crash. the driver sustained a bruised arm, but was able to drive to the dealer. the dealer was unable to determine the cause of deployment. no repairs were made. the powertrain was unknown. the current and failure mileages were 89,746. | |||