Bulletins


BulletinBulletin dateReplacement BulletinItem no.SummaryAdded
ELECTRICAL SYSTEM
0417409/06/200410013116Malfunction indicator lamp (mil) illuminated - system lean diagnostic trouble codes (dtc's) - service tips. various models including 2004 f-series. *tt04/08/2005
1839802/01/200510012960A diagnostic trouble code b2721 (liftgate/decklid ajar output short to ground or open) in the power liftgate module, without any associated symptoms - service tip. *tt04/05/2005
1812709/01/200410011334Various electric concerns. interior illumination, quarter windows, moonroof function, accessory delay, courtesy lamps, electro chromatic mirror, climate controlled seats, electronic park brake release, flasher relay, audio system, electron01/18/2005
1817209/01/200410011343Reverse sensing system defaulting off, setting diagnostic trouble codes, or losing communication with diagnostic scan tool. *tt01/18/2005
0414901/01/200410009329Diagnostic trouble code (dtc) p0320 with possible driveability concerns and/or charging system warning indicator on with possible dtc p0620. *tt09/23/2004
1741812/01/200310008291Diagnostic trouble code (dtc) p0320 with driveability symptoms. *mj07/26/2004
047112/31/20040426210008201Warning indicators-parking aid-reverse sensing system (rss) and forward sensing system (fss)-false activation of warning tone-service tips. *mj update. *tt07/23/2004
1773804/01/200410008238Charging system warning indicator intermittently on with possible diagnostic trouble code (dtc) p0620. *tt07/23/2004
1773204/01/200410008233Check air suspension message with diagnostic trouble code (dtc) c1724, c1873, and/or c1889. *tt07/23/2004
1769304/01/200410008210Diagnostic trouble code (dtc) p0320 (ignition engine speed input circuit malfunction). *tt07/23/2004
0320310/13/2003039810004886Malfunction indicator lamp illuminated with diagnostic trouble codes (dtcs) p0442, p0455, p0456, p0457 or p1442 or a check fuel cap lamp illuminated with dtc p0457 for the evaporative emission system. *tt01/14/2004
1716809/01/200310004061Vehicles equipped with advancetrac stability assist/interactive vehicle dynamics - ivd) may exhibit a diagnostic trouble code c1998. *tt11/17/2003
1713309/01/200310004050Advancetrac lighting on with diagnostic trouble code c1277 (steering wheel angle 1 and 2 circuit failure) or c1278 (steering wheel angle 1 and 2 signal faulted) in the ivd module. *tt11/17/2003
0318109/15/200310004027Remote keyless entry (rke) - service tips. *tt11/14/2003
1694607/01/200310003836Diagnostic trouble code c1790 in air suspension (4was/vdm) module. *tt11/04/2003
1699807/01/200310003856Open fuse and loss of backlighting in the instrument cluster. *tt11/04/2003
1607507/01/2002636271Diagnostic procedures for diagnostic trouble code c1991 (module calibration failure) omitted from the worshop manual. *tt11/07/2002
1607607/01/2002636273Diagnostics provided for diagnostic trouble codes c2777 / c2778 (sensor cluster can bus failure / sensor cluster power supply failure). *tt11/07/2002
1604707/01/2002636247Interactive vehicle dynbamics (ivd) diagnostic trouble code c1998. *tt11/07/2002
ELECTRICAL SYSTEM - FUSES AND CIRCUIT BREAKERS
1608507/01/2002636286Service tips on on checking fuses 32, 33 and 34. *tt11/07/2002

Consumer Complaints


Fail datemilesoccurencesPurchase date
ELECTRICAL SYSTEM
08/25/2011199000
 Loss of brake fluid, leaked through to cruise deactivation switch into cruise systems and electrical components causing corrosion which caused a short. had trouble with cruise control working over time lead to higher flow of current that overheated and caused fire at switch under hood. ford speed control deactivation switch fire. the fire originated in the area where the speed control deactivation switch is located (left rear corner of the engine compartment at the master cylinder. there was evidence of speed control deactivation switch failure prior to the fire including inoperable speed control, repeated difficulty shifting out of park.
08/25/2011199000
 Loss of brake fluid, leaked through to cruise deactivation switch into cruise systems and electrical components causing corrosion which caused a short. had trouble with cruise control working over time lead to higher flow of current that overheated and caused fire at switch under hood. ford speed control deactivation switch fire. the fire originated in the area where the speed control deactivation switch is located (left rear corner of the engine compartment at the master cylinder. there was evidence of speed control deactivation switch failure prior to the fire including inoperable speed control, repeated difficulty shifting out of park.
08/25/2011199000
 Loss of brake fluid, leaked through to cruise deactivation switch into cruise systems and electrical components causing corrosion which caused a short. had trouble with cruise control working over time lead to higher flow of current that overheated and caused fire at switch under hood. ford speed control deactivation switch fire. the fire originated in the area where the speed control deactivation switch is located (left rear corner of the engine compartment at the master cylinder. there was evidence of speed control deactivation switch failure prior to the fire including inoperable speed control, repeated difficulty shifting out of park.
08/25/2011199000
 Loss of brake fluid, leaked through to cruise deactivation switch into cruise systems and electrical components causing corrosion which caused a short. had trouble with cruise control working over time lead to higher flow of current that overheated and caused fire at switch under hood. ford speed control deactivation switch fire. the fire originated in the area where the speed control deactivation switch is located (left rear corner of the engine compartment at the master cylinder. there was evidence of speed control deactivation switch failure prior to the fire including inoperable speed control, repeated difficulty shifting out of park.
08/25/2011199000
 Loss of brake fluid, leaked through to cruise deactivation switch into cruise systems and electrical components causing corrosion which caused a short. had trouble with cruise control working over time lead to higher flow of current that overheated and caused fire at switch under hood. ford speed control deactivation switch fire. the fire originated in the area where the speed control deactivation switch is located (left rear corner of the engine compartment at the master cylinder. there was evidence of speed control deactivation switch failure prior to the fire including inoperable speed control, repeated difficulty shifting out of park.
06/15/200976000
 Tl. the contact owns a 2003 lincoln navigator. the contact stated while driving 35 mph the vehicle shuts off without warning. the contact has taken the vehicle to the dealer regarding the electrical system and the dealer stated the entire fuse box needs to be replaced. the contact stated the suspension is defective as well. the contact stated the air bags are deflating. the dealer stated the air bag for the suspension needs to be replaced. the failure mileage was 76,000. jo
06/15/200976000
 Tl. the contact owns a 2003 lincoln navigator. the contact stated while driving 35 mph the vehicle shuts off without warning. the contact has taken the vehicle to the dealer regarding the electrical system and the dealer stated the entire fuse box needs to be replaced. the contact stated the suspension is defective as well. the contact stated the air bags are deflating. the dealer stated the air bag for the suspension needs to be replaced. the failure mileage was 76,000. jo
06/15/200976000
 Tl. the contact owns a 2003 lincoln navigator. the contact stated while driving 35 mph the vehicle shuts off without warning. the contact has taken the vehicle to the dealer regarding the electrical system and the dealer stated the entire fuse box needs to be replaced. the contact stated the suspension is defective as well. the contact stated the air bags are deflating. the dealer stated the air bag for the suspension needs to be replaced. the failure mileage was 76,000. jo
06/15/200976000
 Tl. the contact owns a 2003 lincoln navigator. the contact stated while driving 35 mph the vehicle shuts off without warning. the contact has taken the vehicle to the dealer regarding the electrical system and the dealer stated the entire fuse box needs to be replaced. the contact stated the suspension is defective as well. the contact stated the air bags are deflating. the dealer stated the air bag for the suspension needs to be replaced. the failure mileage was 76,000. jo
11/15/2010108000
 My 2003 lincoln navigator has shut down completely three times in the last 6 weeks. two of the occasions happened on the interstate while driving about 55 mph, the third instance happened in my subdivision driving less than 30 mph. after pulling the truck over to the side for safety the truck will not start immediately but will start after resting about 7 minutes. when the truck shuts down several lights on the dashboard light up. i explained the issue as well as i could to my local ford / lincoln dealership in madison, tn but they could not find any issues with it saying that no codes were showing. i also took the truck to a goodyear service repair in brentwood, tn but they also could not diagnose the problem. after searching for this type of issue on the internet i found numerous customers that have had a similar experience, some saying that the issue is related to the fail safe security option kicking in while a person is driving. the issue of having my truck shut down completely on the interstate is dangerous and i would appreciate help on getting the issue resolved as soon as possible.
11/15/2010108000
 My 2003 lincoln navigator has shut down completely three times in the last 6 weeks. two of the occasions happened on the interstate while driving about 55 mph, the third instance happened in my subdivision driving less than 30 mph. after pulling the truck over to the side for safety the truck will not start immediately but will start after resting about 7 minutes. when the truck shuts down several lights on the dashboard light up. i explained the issue as well as i could to my local ford / lincoln dealership in madison, tn but they could not find any issues with it saying that no codes were showing. i also took the truck to a goodyear service repair in brentwood, tn but they also could not diagnose the problem. after searching for this type of issue on the internet i found numerous customers that have had a similar experience, some saying that the issue is related to the fail safe security option kicking in while a person is driving. the issue of having my truck shut down completely on the interstate is dangerous and i would appreciate help on getting the issue resolved as soon as possible.
11/15/2010108000
 My 2003 lincoln navigator has shut down completely three times in the last 6 weeks. two of the occasions happened on the interstate while driving about 55 mph, the third instance happened in my subdivision driving less than 30 mph. after pulling the truck over to the side for safety the truck will not start immediately but will start after resting about 7 minutes. when the truck shuts down several lights on the dashboard light up. i explained the issue as well as i could to my local ford / lincoln dealership in madison, tn but they could not find any issues with it saying that no codes were showing. i also took the truck to a goodyear service repair in brentwood, tn but they also could not diagnose the problem. after searching for this type of issue on the internet i found numerous customers that have had a similar experience, some saying that the issue is related to the fail safe security option kicking in while a person is driving. the issue of having my truck shut down completely on the interstate is dangerous and i would appreciate help on getting the issue resolved as soon as possible.
09/10/2006550001
 Vehicle was purchased at marshall bros in new orleans, vehicle was sold as a certified vehicle. vehicle had to have a new transmission installed 2 months after vehicle purchased. vehicle was sold with the problem known to dealership. worker at location stated they knew it and when we purchased vehicle, they insisted on us buying an extended warranty since it was used. insisted to the point of giving policy at cost, this was due to known problem, transmission case and unit was so badly damaged that it could not have been missed. previous owner contacted and stated they told dealership of problem. also since vehicle was owned electrical system has gone haywire, battery not charging periodically, alarm and lights operating on their own,lights staying on, coming on at night, radio staying on dealership stated they could not find anything wrong when brought in for issues, they kept vehicle for three days. happened several more times, same statement by dealer. i researched problem on internet and discovered tsb's on same problems, but no recall. but tsbs have existed since 2004, dealer knew windshield leaks into computer and moonroof can leak causing same problem, dealership didn't fix anything, then when out of warranty dealership states known issue and fuse panel needs replacing at cost of $4,000 . this should be a recall after my research and since the dealerships are doing everything they can including lying and selling vehicles with known problems. bbb was contacted and in process of having press involved. please look at all complaints on issue and make a recall necessary. this is a dangerous problem, vehicles wrecking, putting drivers in dangerous situations. *tr
03/01/2007570001
 Bought a 2003 navigator used in january of 2007. ever since then, the vehicle has been experiencing electrical problems as in windows go up when you push down, the electronic liftgate doesn't always work, the rear electronic seats don't always work, the odometer reads 0 miles to empty when i have a full tank, front air suspension has gone twice now due to an electronically sensor, power locks haven't worked. *tr
11/23/2008670001
 Had smoke in passenger area of car. dealership states it was instrument cluster, but has been unable to find an instrument cluster for vehicle to this date and states they are backordered:. *tr
10/05/200643900207/13/2006
 Dt*: the contact stated while traveling various speeds, the vehicle hesitated. the dealership rebuilt the automatic transmission, but this did not repair the problem. the vehicle was taken back to the dealership and the gear shifter assembly was replaced. then the automatic transmission control valve was replaced. the vehicle has not been driven since the last repair was made. the consumer stated the vehicle stalled between 20 and 40 mph. the door lock switch was inoperative, the mirrors would not return to their orignal setting. updated 10/27/06. *jb
01/01/20054
 While driving 70 mph the vehicle would suddenly shut down. this problem has occurred four times. *nm the vehicle would lose power steering and power brakes. the service dealer tried various fixes but the problem remained the same. *sc *jb
01/01/19011
 Passenger side mirror does not work properly, radio cover has marks on it where it retract into the dash, kick plate inside of the driver's side door is broken, all four doors external patterns are loose, and the front console lock is broken.*mr the door ajar light illuminated continually after being repaired three times. *nm
10/16/2003250004
 While driving vehicle experienced computer electronic system shutdown. *bf the consumer referenced 10044144 a previous claim filed about the same problem. the consumer lost power steering and power brakes while traveling at a speed of 70 mph. *tc
12/09/20023812/09/2002
 The consumer experienced ongoing problems with 2003 lincoln navigator electrical system. *mr *cb
10/12/20031208/31/2002
 The retractable power running boards on my 2003 lincoln navigator intermittently fail to deploy and/or retract. as a result of the failure to deploy, i fell while exiting the vehicle, hitting my head on the ground, injuring my lower back (lumbar)in two places and fracturing my (thoracic) spine at t-12. i've researched this on line and found several others vehicle owners who have the same problem with the running boards. i'm told that ford has a service bulletin #17249 that describes the malfunction. ford and the dealer have been unable or unwilling to repair my vehicle. i have left it with the dealer for repairs numerous times, twice one of the running boards was stuck in the outer position at the time it was left for repair. i have met with the factory engineer on two occasions. i have made numerous complaints and telphone calls to the lincoln customer servicehotline and met with smithtown lincoln mercury's previous and current service managers. a dangerous condition exists. hopefully you will take an interest and force them to take whatever action is required to correct the malfunction before others also sustain serious injuries. *sc
06/26/200410000111/01/2002
 After purchasing a 2003 navigator with power running boards, i noticed that the running boards do not always deploy (ie; move out) when a door is opened. i have worked with my local dealer to get the matter resolved and the manufacturer continues to extend the date that they promise there will be a fix. i have been waiting for more than a year. the first fix date was oct'03, then nov'03,then dec '03 and now dec '04. this can be a serious safety problem is someone was to open the door and try to step out of the vehicle with nothing to step on to -- especially if you factor in the height of the vehicle. lincoln has most definately dropped the ball on this one and seems to not view the matter as a high priority. i called the lincoln customer hotline and they have not been helpful, nor have they been able to get back to me with any answer. i have been told by my dealer that lincoln has determined that the electronic control mechanism is defective. i am extremely dissapointed with lincoln over the matter and feel that they have abandoned purchasers of their lincoln navigator's.*ak
01/20/20031801/20/2003
 I purchased my vehicle brand new in january of 2003. i have had numerous problems with the vehicle since day 1.the entire computer had to be changed. the truck stalled on me at highway speed. it took over 2 1/2 weeks to get my vehicle back.here is a list of the other problems i have had. the rear vent motors have been changed . i had my windows stuck open with half of my electical system out for over four days due to the problem. the side view mirror motor had to be changed. the power running boards have never worked properly and the dealer can't find the problem. all four wheels had to be changed due to peeling. a new alternator had to be installed which left my vehicle dead without warning. the cd changer had to be replaced. the entire navigation system had to be replaced. the coil had to be changed three times. which once again died at highway speed on me. i was nearly hit by a semi truck from behind. i thought for sure that my family and i were going to be seriously injured. it is at the dealer right now getting looked at. twice while being at the dealer for service, my vehicle was hit needing repair. the list goes on. as you can say my vehicle is at the dealer more than it is at home, where it should be. most of the problems tie my vehicle down for more than a week. i am fed up and tired of all the problems. i don't feel comfortable driving such an unsafe vehicle. i know it will stall again on me. hopefully there will be no injuries or fatalities due to such an unreliable vehicle.*ak
01/17/2004205/31/2003
 Automatic running boards had delayed deployment or wouldn't deploy at all. *ph the consumer was exiting the from the rear seat when the boards did not deploy but as she stepped out of the vehicle it deployed striking the consumer in the back of her legs. *sc
10/01/2004408/04/2003
 While driving at 45 mph, the vehicle experienced a complete electronic shutdown causing the steering to become inoperative and brake problems. the vehicle had come to a rolling halt. the lincoln dealership was unable to assure repairs or explain the cause and effect of the malfunction. *ak *scc *tc
ELECTRICAL SYSTEM - ALTERNATOR/GENERATOR/REGULATOR
01/20/20031801/20/2003
 I purchased my vehicle brand new in january of 2003. i have had numerous problems with the vehicle since day 1.the entire computer had to be changed. the truck stalled on me at highway speed. it took over 2 1/2 weeks to get my vehicle back.here is a list of the other problems i have had. the rear vent motors have been changed . i had my windows stuck open with half of my electical system out for over four days due to the problem. the side view mirror motor had to be changed. the power running boards have never worked properly and the dealer can't find the problem. all four wheels had to be changed due to peeling. a new alternator had to be installed which left my vehicle dead without warning. the cd changer had to be replaced. the entire navigation system had to be replaced. the coil had to be changed three times. which once again died at highway speed on me. i was nearly hit by a semi truck from behind. i thought for sure that my family and i were going to be seriously injured. it is at the dealer right now getting looked at. twice while being at the dealer for service, my vehicle was hit needing repair. the list goes on. as you can say my vehicle is at the dealer more than it is at home, where it should be. most of the problems tie my vehicle down for more than a week. i am fed up and tired of all the problems. i don't feel comfortable driving such an unsafe vehicle. i know it will stall again on me. hopefully there will be no injuries or fatalities due to such an unreliable vehicle.*ak
ELECTRICAL SYSTEM - FUSES AND CIRCUIT BREAKERS
09/22/20021
 Consumer states while driving at highway speeds the truck completely shut down. cause is unknown. consumer was able to restart. took to lincoln they stated a fuse had blown due to a rod that had been installed beneath arm rest. consumer states fuse shorted out. please provide any further information. nlm
ELECTRICAL SYSTEM - WIRING
08/17/2003105/01/2003
 I was driving down driveway and hit the memory seat button my my naviagator and the seat started to move forward and kept going forward until it reached the very farthest it could go forward. the lights inside were going crazy and the outside mirrors kept going up and down and acting crazy. i took the vehicle in on 8/20 and they found 7 electrical faults with the vehicle. on august 25, 2003, found out i had been carrying triplets but lost two and am now pregnant with one. do not know if that was related or not. on august 30th the back liftgate is supposed to have senors in it and almost shut and trapped me in it. luckily i got out unharmed. scared to think what might have happened if it were one of my other children. the vehicle is currently sitting in a bay at the service dept. ford told them not to work on it and i have no idea what is going on with it.*ak