Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STRUCTURE - BODY | |||||
| 04251 | 12/27/2004 | 10014165 | Aluminum corrosion - service tip. *tt | 04/28/2005 | |
| 17084 | 08/01/2003 | 10003179 | Noise from door cladding at highway speeds. *tt | 10/09/2003 | |
| STRUCTURE - BODY - HATCHBACK/LIFTGATE | |||||
| 04114 | 06/14/2004 | 18369 | 10008254 | Liftgate reversing direction when closing in hot ambient temperatures above 90 f (32 c). diagnostic trouble code (dtc) b2825 present during self test. *tt | 07/23/2004 |
| 17004 | 07/01/2003 | 10003860 | Inoperative power liftgate and running boards, or liftgate ajar message, with diagnostic trouble code b1342. built prior to 11/1/02. *tt | 11/04/2003 | |
| 17003 | 07/01/2003 | 10003859 | Power liftgate ajar warning in the message center. *tt | 11/04/2003 | |
| STRUCTURE - FRAME AND MEMBERS | |||||
| 051610 | 06/07/2005 | 10017924 | Clunk/grind/thump noise - frame repair procedure. *tt | 12/07/2005 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STRUCTURE | |||
| 10/13/2009 | 96000 | 1 | |
| Power side step bars rotten with rust, we can no longer step on them because they will break off completely then we will have a bigger problem. *tr | |||
| 01/13/2009 | 1 | ||
| My 03 lincoln navigator has been having problems with the power running boards on the driver side. after car is started the running board remains deployed and will not return to the in position until vehicle has exceeded more than 5mph. the running board will go in and out every time the vehicle comes to a stop. the problems temps to be worst on hot days. i have not done anything to fix the problem yet, but after researching and reading some blogs about lincoln's 03 navigator i saw that there is a lot of other navigator owners that are or had experienced the same problem. when the running board does not go in, it makes the air suspension not inflate as it should. this makes the vehicle feel like if it is heavier than it is and at time making it hard to handle on the road. with this i have noticed that since the suspension is not running ok the car feels like if its dragging, which puts extra stress on the tires, wearing out the tires faster than it should. *tr | |||
| 01/01/1901 | 1 | ||
| Passenger side mirror does not work properly, radio cover has marks on it where it retract into the dash, kick plate inside of the driver's side door is broken, all four doors external patterns are loose, and the front console lock is broken.*mr the door ajar light illuminated continually after being repaired three times. *nm | |||
| 10/12/2003 | 12 | 08/31/2002 | |
| The retractable power running boards on my 2003 lincoln navigator intermittently fail to deploy and/or retract. as a result of the failure to deploy, i fell while exiting the vehicle, hitting my head on the ground, injuring my lower back (lumbar)in two places and fracturing my (thoracic) spine at t-12. i've researched this on line and found several others vehicle owners who have the same problem with the running boards. i'm told that ford has a service bulletin #17249 that describes the malfunction. ford and the dealer have been unable or unwilling to repair my vehicle. i have left it with the dealer for repairs numerous times, twice one of the running boards was stuck in the outer position at the time it was left for repair. i have met with the factory engineer on two occasions. i have made numerous complaints and telphone calls to the lincoln customer servicehotline and met with smithtown lincoln mercury's previous and current service managers. a dangerous condition exists. hopefully you will take an interest and force them to take whatever action is required to correct the malfunction before others also sustain serious injuries. *sc | |||
| 07/06/2004 | 40000 | 1 | 06/01/2003 |
| Dealership replaced the motor and the computer of driver's seat that was too loose and moved back and forth while driving, causing a distraction to the consumer. 6 months later, consumer experienced the same problem. *ak the vehicles brakes squeaked, the door panel was loose, the side mirror motor failed. there was a rattling noise coming from the rear center console and there was a loud humming noise from the passenger dash in cold weather. the gear shifter broke while driving. the original windshield wiper left a black smear on the window when it rained which made it difficult to see. the front door molding warped. the consumer no longer wasn't the vehicle and has requested a refund. *nm | |||
| 09/23/2003 | 560 | 1 | 08/30/2003 |
| The driver had a hard time reading the dashboard panel. the dealer was aware of the problem. *ak the lights on the dash were too dim to read in bright sunlight and visible in the shade. this problem caused the consumer to miss the door ajar/tailgate for thirty minutes which allowed exhaust fumes to enter the vehicle. *scc *jb | |||
| STRUCTURE - BODY | |||
| 07/01/2006 | 35000 | ||
| Tl- the contact owns a 2003 lincoln navigator. the contact noticed that the hatch back door had rusted. the dealer was aware of the failure; however, the contacts vehicle was no longer under warranty and he was informed to contact the manufacturer. the manufacturer was aware of the failure. no repairs were performed. the current mileage was 83,000. the approximate failure mileage was 35,000. bw | |||
| 04/08/2010 | 96800 | 1 | |
| Tl* the contact owns a 2003 lincoln navigator. the contact stated that the running boards on both sides of vehicles were exhibiting rotting. the brackets were rusted and corroded and the sheet metal underneath the boards was missing. the contact attempted to consult with the dealer on several occasions but to no avail. the failure mileage was approximately 96,800. | |||
| 09/10/2006 | 55000 | 1 | |
| Vehicle was purchased at marshall bros in new orleans, vehicle was sold as a certified vehicle. vehicle had to have a new transmission installed 2 months after vehicle purchased. vehicle was sold with the problem known to dealership. worker at location stated they knew it and when we purchased vehicle, they insisted on us buying an extended warranty since it was used. insisted to the point of giving policy at cost, this was due to known problem, transmission case and unit was so badly damaged that it could not have been missed. previous owner contacted and stated they told dealership of problem. also since vehicle was owned electrical system has gone haywire, battery not charging periodically, alarm and lights operating on their own,lights staying on, coming on at night, radio staying on dealership stated they could not find anything wrong when brought in for issues, they kept vehicle for three days. happened several more times, same statement by dealer. i researched problem on internet and discovered tsb's on same problems, but no recall. but tsbs have existed since 2004, dealer knew windshield leaks into computer and moonroof can leak causing same problem, dealership didn't fix anything, then when out of warranty dealership states known issue and fuse panel needs replacing at cost of $4,000 . this should be a recall after my research and since the dealerships are doing everything they can including lying and selling vehicles with known problems. bbb was contacted and in process of having press involved. please look at all complaints on issue and make a recall necessary. this is a dangerous problem, vehicles wrecking, putting drivers in dangerous situations. *tr | |||
| 12 | 1 | ||
| Consumer complained about a running board problem. the running boards extended when opening the door, and retracted when closing the door. *ak | |||
| 07/15/2003 | 1 | 09/17/2002 | |
| Excessive wind and road noise in cab of lincoln navigator. *ak | |||
| STRUCTURE - BODY - DOOR | |||
| 03/25/2009 | 130000 | 1 | |
| Hi i was wondering the inside pass. door handle we went to open it and the handle broke in half, well for 1 cant believe it was made of cheap plastic for the price you pay for the truck and 2 what would happen if there was an accident and the handle broke etc. *tr | |||
| 11/10/2003 | 3000 | 8 | 09/30/2003 |
| Door rattles and wind noise occurs when driving at hoghway rated speed. this is the same issue as complaint#'s: 10062258,10005562,10028646. *ak | |||
| 04/01/2003 | 300 | 1 | 12/21/2002 |
| Excessive wind noise in cab. reported at least three times to dealer. on third complaint, told by dealer that this is a characteristic of this truck.*ak | |||
| 07/19/2003 | 0 | 1 | 08/02/2003 |
| 2003 lincoln navigator - loose front door trim panels - rattles occurs at speeds greater that 50 mph. dealer inspected panels, but insisted that loose panels were normal conditions. symptom identical to nhtsa complaint number 10005562. *ak | |||
| 01/06/2003 | 11/02/2002 | ||
| Rattles in both front door trim panels - occurs at speeds greater than 45-50 mph. have had vehicle unsuccessfully in for repairs four times. have replaced door panels without resolution of problem. latest service date is listed below. | |||
| STRUCTURE - FRAME AND MEMBERS | |||
| 03/10/2006 | 72500 | 140 | 07/10/2004 |
| Power deployable running board on the passenger side did not extend out (deploy) when the door was opened to exit the vehicle. the passenger stepped out of the vehicle and fell to the ground. the board has not deployed since this incident. taken the vehicle in for repair and parts (motor) are not covered by extended warranty. same problem happened around 40k miles. dealership replaced both running board assemblies. *nm | |||