Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| VISIBILITY | |||||
| 0457 | 03/22/2004 | 10008542 | Pop/thump noise at end of window movement and/or driver's window bounce back and reverse to mid-position. *tt | 08/04/2004 | |
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM - REAR WINDOW | |||||
| 04189 | 12/13/2004 | 04245 | 10014062 | Rear window defroster grid/integral antenna diagnosis and repair - terminal tab repair. *tt | 04/27/2005 |
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM - WINDSHIELD - CONTROLS/WIRING | |||||
| 041514 | 08/09/2004 | 04189 | 10011159 | Rear window defroster grid/integral antenna diagnosis and repair - terminal tab repair. *tt | 01/04/2005 |
| 031501 | 07/12/2004 | 04137 | 10009321 | Inoperative electric rear window defroster (heated backlite) grid lines, integral antenna concerns. *tt | 09/23/2004 |
| VISIBILITY - POWER WINDOW DEVICES AND CONTROLS | |||||
| 16854 | 05/01/2003 | 10002763 | Front door glass making a popping noise as it enters the header seal at the top of the door opening at highway speeds. in the case of the navigator driver's door, the glass may bounce off the header and reverse to a mid-position. *tt | 09/16/2003 | |
| 16123 | 08/01/2002 | 636146 | Some vehicles may exhibit a service issue with the power lift gate operation. engineering is investigating. *tt | 11/06/2002 | |
| VISIBILITY - REARVIEW MIRRORS/DEVICES | |||||
| 16675 | 03/01/2003 | 10001933 | Reverse tilt-down mirrors not returning to the pre-reverse position after shifting to reverse and then to drive. *tt *jb | 07/28/2003 | |
| VISIBILITY - REAR WINDOW WIPER/WASHER | |||||
| 05198 | 10/03/2005 | 10017805 | Rear window wiper inoperative. *tt | 11/30/2005 | |
| VISIBILITY - SUN ROOF ASSEMBLY | |||||
| 16297 | 10/01/2002 | 10013072 | Moonroof water leak, inoperative - contact request in metro detroit area. *tt | 04/07/2005 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VISIBILITY | |||
| 09/10/2006 | 55000 | 1 | |
| Vehicle was purchased at marshall bros in new orleans, vehicle was sold as a certified vehicle. vehicle had to have a new transmission installed 2 months after vehicle purchased. vehicle was sold with the problem known to dealership. worker at location stated they knew it and when we purchased vehicle, they insisted on us buying an extended warranty since it was used. insisted to the point of giving policy at cost, this was due to known problem, transmission case and unit was so badly damaged that it could not have been missed. previous owner contacted and stated they told dealership of problem. also since vehicle was owned electrical system has gone haywire, battery not charging periodically, alarm and lights operating on their own,lights staying on, coming on at night, radio staying on dealership stated they could not find anything wrong when brought in for issues, they kept vehicle for three days. happened several more times, same statement by dealer. i researched problem on internet and discovered tsb's on same problems, but no recall. but tsbs have existed since 2004, dealer knew windshield leaks into computer and moonroof can leak causing same problem, dealership didn't fix anything, then when out of warranty dealership states known issue and fuse panel needs replacing at cost of $4,000 . this should be a recall after my research and since the dealerships are doing everything they can including lying and selling vehicles with known problems. bbb was contacted and in process of having press involved. please look at all complaints on issue and make a recall necessary. this is a dangerous problem, vehicles wrecking, putting drivers in dangerous situations. *tr | |||
| 07/06/2004 | 40000 | 1 | 06/01/2003 |
| Dealership replaced the motor and the computer of driver's seat that was too loose and moved back and forth while driving, causing a distraction to the consumer. 6 months later, consumer experienced the same problem. *ak the vehicles brakes squeaked, the door panel was loose, the side mirror motor failed. there was a rattling noise coming from the rear center console and there was a loud humming noise from the passenger dash in cold weather. the gear shifter broke while driving. the original windshield wiper left a black smear on the window when it rained which made it difficult to see. the front door molding warped. the consumer no longer wasn't the vehicle and has requested a refund. *nm | |||
| VISIBILITY - POWER WINDOW DEVICES AND CONTROLS | |||
| 01/20/2003 | 1 | 8 | 01/20/2003 |
| I purchased my vehicle brand new in january of 2003. i have had numerous problems with the vehicle since day 1.the entire computer had to be changed. the truck stalled on me at highway speed. it took over 2 1/2 weeks to get my vehicle back.here is a list of the other problems i have had. the rear vent motors have been changed . i had my windows stuck open with half of my electical system out for over four days due to the problem. the side view mirror motor had to be changed. the power running boards have never worked properly and the dealer can't find the problem. all four wheels had to be changed due to peeling. a new alternator had to be installed which left my vehicle dead without warning. the cd changer had to be replaced. the entire navigation system had to be replaced. the coil had to be changed three times. which once again died at highway speed on me. i was nearly hit by a semi truck from behind. i thought for sure that my family and i were going to be seriously injured. it is at the dealer right now getting looked at. twice while being at the dealer for service, my vehicle was hit needing repair. the list goes on. as you can say my vehicle is at the dealer more than it is at home, where it should be. most of the problems tie my vehicle down for more than a week. i am fed up and tired of all the problems. i don't feel comfortable driving such an unsafe vehicle. i know it will stall again on me. hopefully there will be no injuries or fatalities due to such an unreliable vehicle.*ak | |||
| 08/15/2003 | 6982 | ||
| On 7/31 i had a tire pressure system fault error and took in for problem to be fixed. on 8/17 while driving vehicle i was shoved into steering wheel as far up as it would go and mirrors were going crazy on outside. i 'm three months pregnant and i already lost 2 of the 3 triplets i found out on 8/25. not sure if this is why or not. on top of that had another tire pressure system fault error. they put on machine and found 7 error codes and said they fixed, if it happened again to bring it back. on 8/30 the lights went nuts, the back liftgate almost crushed me in it. luckily, i got my head out from the bottom just in time before gate closed. the sensors/electrical system were not working. this is major to me, if one of my children had been back there and didn't think fast enough - i cringe to think that they would have been killed. i have a case open with ford right now as we speak. i'm so scared to get this vehicle back because that lift gate could have killed me and what if i get this back and they fix these 5 electrical problems they are working on now and then i find out the hard way that there are more. it seems they fix one problem and i have more. it's like one fix and it triggers more. please assist me anyway possible. i researched and according to ohio law they have one opportunity to fix the liftgate and if it doesn't then it is a lemon. however, i'm afraid they aren't going to be able to fix the electrical mess in this vehicle. all i want is my purchase price back. i'm paying over $1000 a month on this vehicle (which is more than my rent) and this is the most expensive car i have ever purchased and it is also the most dangerous. please help. sincerely, michelle c. jones | |||
| VISIBILITY - REARVIEW MIRRORS/DEVICES | |||
| 01/20/2003 | 1 | 8 | 01/20/2003 |
| I purchased my vehicle brand new in january of 2003. i have had numerous problems with the vehicle since day 1.the entire computer had to be changed. the truck stalled on me at highway speed. it took over 2 1/2 weeks to get my vehicle back.here is a list of the other problems i have had. the rear vent motors have been changed . i had my windows stuck open with half of my electical system out for over four days due to the problem. the side view mirror motor had to be changed. the power running boards have never worked properly and the dealer can't find the problem. all four wheels had to be changed due to peeling. a new alternator had to be installed which left my vehicle dead without warning. the cd changer had to be replaced. the entire navigation system had to be replaced. the coil had to be changed three times. which once again died at highway speed on me. i was nearly hit by a semi truck from behind. i thought for sure that my family and i were going to be seriously injured. it is at the dealer right now getting looked at. twice while being at the dealer for service, my vehicle was hit needing repair. the list goes on. as you can say my vehicle is at the dealer more than it is at home, where it should be. most of the problems tie my vehicle down for more than a week. i am fed up and tired of all the problems. i don't feel comfortable driving such an unsafe vehicle. i know it will stall again on me. hopefully there will be no injuries or fatalities due to such an unreliable vehicle.*ak | |||
| 09/01/2002 | 100 | 09/01/2002 | |
| Mirrors go out of adjustment and can impair side/rear view. dt | |||
| VISIBILITY - REARVIEW MIRRORS/DEVICES - EXTERIOR | |||
| 01/01/1901 | 1 | ||
| Passenger side mirror does not work properly, radio cover has marks on it where it retract into the dash, kick plate inside of the driver's side door is broken, all four doors external patterns are loose, and the front console lock is broken.*mr the door ajar light illuminated continually after being repaired three times. *nm | |||
| 02/15/2004 | 4 | 05/08/2003 | |
| When driving the vehicle at any speed, the driver noticed that both side mirrors showed poor visibility when towing a travel trailer. this caused the driver not to see other passing vehicle's. the consumer had made contact with the dealer about this issue. *jb the consumer feels the mirrors should be extended. *nm | |||
| 07/15/2003 | 4 | ||
| Consumer states switch which control the side mirrors are not working properly. dealer has replaced 4 times the module ,and still recurring the problem. *ak | |||
| VISIBILITY - REARVIEW MIRRORS/DEVICES - INTERIOR | |||
| 07/21/2004 | 1 | ||
| Consumer stated that when opening vehicle doors or when driving, without warning remote marrow would shift in the downward position facing the ground. dealer and manufacture has been contacted. please provide further details. *la | |||
| VISIBILITY - REAR WINDOW WIPER/WASHER | |||
| 03/04/2006 | 1 | ||
| My name is kim davis, i purchased a navigator from arkansas and i have been trying to get my truck serviced but i have been getting the run around about it. i do not understand why. the company is aware of my warranty but here in tenn. they could care less about your warranty. could someone please contact me a.s.a.p. the person that i have been dealing with is mike ross and he does not feel my warranty from this company means nothing to him. *jb | |||
| VISIBILITY - SUN ROOF ASSEMBLY | |||
| 11/07/2004 | 30000 | 1 | 04/03/2003 |
| The sunroof of my 2003 lincoln navigator has a defect in that in heavy rain the tracks of the sun roof fill with water and overflow into the headliner (interior) and leak into the car from various locations such as the dvd player. this has happened 2 times since ownership. was told by the lincoln dealer that it was a defect in design and they could not fix it. they said they would repair any damage caused by the problem, but only if the car was still in warranty. there seems to be a problem with the drain holes in the sunroof that does not allow for proper draining. i have talked to one other owner of an ford expedition and found he had the same problem. he was also told it was a design flaw in the sunroof. i think ford was aware of this problem and should have advised me and all others before we purchased the car. everytime it rains heavy the rain leaks into the vehicle and i am afraid it will cause an electrical short and fire in the car. the water travels down the headliner into the dashboard area and also the dvd as stated above. if you can look into this problem and see how many people are effective by this i would apprciate it. i do believe, if you investigate, you will find this is a common problem for all owners of navigators or expiditions and maybe even explorers. thank you.*ak | |||
| 07/29/2003 | 100 | 4 | 07/25/2003 |
| July 22, 2003 i purchased a new 2003 lincoln navigator, vin# 5lmfu28r93lj39987. fter two days, i noticed excessive wind noise coming from sun roof. on the third day, the suspension malfunctioned warning indicator began buzzing. since that time, the body of the navigator began hitting all four tires while driving and bottoming out even when driving over small bumps. i almost had an accident, due to the sudden rocking of the body of the navigator. i brought the truck back 3 times for the same problem september 2nd. mr. downing stated, i will not try to fix the truck again until, ford engineer brain grozier looks at the problem.the engineer will only be available on september 11th and my truck will just have to sit on his lot until then. no other solution was given to me. no loaner car,no alternatives. i did speak to the ford representative, after a month of complaining to customer relations and asking for mediation about the lemon law and suspension of my truck payments until the problem is resolved. i have been referred from one person to the next starting with the ford finance department, to ford customer relations, to the selling dealer general manager, mike lister of damico lincoln mercury, to michael norton service manager of sentry south lincoln mercury, and ending with kipp downing service manager of owen motors. the truck is a lemon as the law states, it has had three repair attempts, twenty-five days at repair shop, new vehicle, (thirty days old). technical service bulletins for 2003 lincoln navigator air suspension- repeat compressor drier failures has been issued since may/03 to lincoln service departments. these remaining defects substantially impair the use, market value or safety of my vehicle. i am hereby allowing you one final repair opportunity. i am entitled to a replacement vehicle acceptable to me or a refund calculated in accordance with the lemon law.*ak | |||
| 1 | |||
| While traveling at 40 mph, consumer stated the sunroof broke and hit the driver and passenger in their heads.*jb | |||