Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| AIR BAGS | |||
| 07/20/2012 | 132000 | 1 | |
| While driving north on ar hwy 9 a few miles south of malvern, arkansas with my wife in the front passenger seat and my son in the second row directly behind me, a loud bang occurred. in the next moments i realized the side curtain air bags deployed on both sides of the vehicle, a smell like fireworks became immediately apparent, and the driver's side sun visor was destroyed and hanging down directly in front of me at an angle. i was able to maintain control of the vehicle and stay in my lane of the two-lane highway and slowed down. after shortly realizing what happened, i looked for a place to pull over, did so, and took my pocket knife and cut away the side curtain airbags to be able to see out of the side windows and continue our trip north. i found the driver's visor vanity mirror had shattered in pieces in my lap and on the floor, along with other parts from the visor which now hung down at a steep angle. both the driver's side and passenger side front seat belts were damaged, and the driver's seat belt upper anchor would no longer stay locked in position, sagging to its lowest position by gravity. later that day i discovered that the map lights and passenger side visor vanity mirror light no longer worked. i took the car to the local ford dealer near where i was staying, who told me that it (air bag system) was no longer covered by warranty. i then made an appointment with my hometown dealer to further resolve the issue, and also instigated a case with the lincoln customer relationship center to see if they would help. *tr | |||
| 07/20/2012 | 132000 | ||
| While driving north on ar hwy 9 a few miles south of malvern, arkansas with my wife in the front passenger seat and my son in the second row directly behind me, a loud bang occurred. in the next moments i realized the side curtain air bags deployed on both sides of the vehicle, a smell like fireworks became immediately apparent, and the driver's side sun visor was destroyed and hanging down directly in front of me at an angle. i was able to maintain control of the vehicle and stay in my lane of the two-lane highway and slowed down. after shortly realizing what happened, i looked for a place to pull over, did so, and took my pocket knife and cut away the side curtain airbags to be able to see out of the side windows and continue our trip north. i found the driver's visor vanity mirror had shattered in pieces in my lap and on the floor, along with other parts from the visor which now hung down at a steep angle. both the driver's side and passenger side front seat belts were damaged, and the driver's seat belt upper anchor would no longer stay locked in position, sagging to its lowest position by gravity. later that day i discovered that the map lights and passenger side visor vanity mirror light no longer worked. i took the car to the local ford dealer near where i was staying, who told me that it (air bag system) was no longer covered by warranty. i then made an appointment with my hometown dealer to further resolve the issue, and also instigated a case with the lincoln customer relationship center to see if they would help. | |||
| 05/15/2011 | 181000 | ||
| I have a 2004 lincoln navigator, which i have owned since it was new. with the recent recall of f-series for defective airbag clocksprings, i am concerned that my navigator was not included. the airbag light came on two days ago, i cycled the ignition and it went off. today it came on again and stayed on through many on/off cycles of the vehicle. i am concerned about inadvertent deployment issues from a possibly defective clockspring. please help. | |||
| 02/02/2010 | 68000 | 7 | |
| I own a 2004 lincoln navigator. i have had problems with the air bag suspension system since i have owned my vehicle. what happens is when it gets cold the system fails to operate causing the vehicle to drop down on the tires. ripping them from under the vehicle, it destroys the tires and could very easily cause an accident. i have had to replace the tires many times due to this issue. this winter alone it has been in the shop at lease 6 or 7 times. this system is no longer in use on the new navigators. ford has issued no recalls and will not assist me in getting this issue resolved. they said unless they are forced to deal with this by the nhtsa , i can no longer afford to spent thousands of dollars to resolve this issue which is clearly a mfg problem. everyone i know who owns a navigator with this system have gotten rid of them. mine is paid for and i can't afford another vehicle. *tr | |||
| 05/22/2009 | 103540 | 1 | |
| I bought my one owner carfax incident free 2004 lincoln navigator in april 2009 , in may 2009 i was driving down the highway and my side curtain airbags deployed almost causing me to wreck my vehicle, the truck was taken to the dealer where purchased , after waiting over a week the truck was returned with no explanation the only thing i was told was that it did not fall under warranty and they would not be willing to help. left with no option, i am driving the vehicle as is, i was not given any information or warnings. while driving the vehicle again on 5/24 the drivers airbag fired but did not deploy, again almost causing an accident. i am currently taking the vehicle to get the airbags turned off. *tr | |||
| 11/24/2004 | 1 | 06/01/2004 | |
| Car involved in high speed crash with stationary object passenger air bag deployed drivers air bag did not 2004 lincoln navigator repairs exceed 24000.00 including frame was a direct hit dead center of vehicle both air bags should have gone off. *ak | |||
| AIR BAGS - FRONTAL | |||
| 06/21/2004 | 23000 | 1 | 12/15/2003 |
| While driving at 45-50 mph vehicle hydroplaned and crashed directly into a brick wall. upon impact, both frontal air bags failed to deploy. dealer was notified. *ak | |||
| AIR BAGS - SIDE/WINDOW | |||
| 12/26/2009 | 89000 | 1 | |
| While driving down the highway at 70 mph, the side airbag curtains in our 2004 lincoln navigator deployed for no reason. we took the vehicle directly to the ford dealership and was told that the diagnostics ran on it showed that we had a collision that caused the airbags to deploy. our insurance adjuster looked at the vehicle and found that there was no type of collision to have caused the airbags to deploy. the dealership insists that we hit something and chooses not to repair it. instead, we were told that we had to pay for it; $6,000.00. *tr | |||
| 04/30/2009 | 103540 | 1 | |
| While driving my lincoln navigator down the highway my side airbags deployed almost causing an accident. i contacted the dealer where purchased 2 months ago, they came to get the vehicle that day. after keeping my vehicle about a week they contacted me and stated they would not fix the problem , i received the truck back today with both airbags hanging down and the warning light on, my husband and i were told we are on our own and they would not look into the problem, i do not know what to do about the problem, or if the truck will be safe to drive now or if the front airbags might deploy. *tr | |||