Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| EXTERIOR LIGHTING - HEADLIGHTS | |||||
| 0749 | 10021459 | High intensity discharge (hid) headlamps. *kb | 04/27/2007 | ||
| 0652 | 01/01/2006 | 06121 | 10020133 | High intensity discharge (hid) - service fix. *tt | 07/26/2006 |
| 41711 | 01/01/2006 | 0652 | 10013117 | High intensity discharge (hid) headlamps left headlamp intermittent operation flicker. *eh | 04/08/2005 |
| 17723 | 04/01/2004 | 10008226 | High intensity discharge (hid) headlamps inoperative in autolamp mode. *tt | 07/23/2004 | |
| 17514 | 01/01/2004 | 10007346 | Hid headlamps inoperative in autolamp mode. *tt | 06/14/2004 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| EXTERIOR LIGHTING | |||
| 07/20/2012 | 132000 | 1 | |
| While driving north on ar hwy 9 a few miles south of malvern, arkansas with my wife in the front passenger seat and my son in the second row directly behind me, a loud bang occurred. in the next moments i realized the side curtain air bags deployed on both sides of the vehicle, a smell like fireworks became immediately apparent, and the driver's side sun visor was destroyed and hanging down directly in front of me at an angle. i was able to maintain control of the vehicle and stay in my lane of the two-lane highway and slowed down. after shortly realizing what happened, i looked for a place to pull over, did so, and took my pocket knife and cut away the side curtain airbags to be able to see out of the side windows and continue our trip north. i found the driver's visor vanity mirror had shattered in pieces in my lap and on the floor, along with other parts from the visor which now hung down at a steep angle. both the driver's side and passenger side front seat belts were damaged, and the driver's seat belt upper anchor would no longer stay locked in position, sagging to its lowest position by gravity. later that day i discovered that the map lights and passenger side visor vanity mirror light no longer worked. i took the car to the local ford dealer near where i was staying, who told me that it (air bag system) was no longer covered by warranty. i then made an appointment with my hometown dealer to further resolve the issue, and also instigated a case with the lincoln customer relationship center to see if they would help. *tr | |||
| 07/20/2012 | 132000 | ||
| While driving north on ar hwy 9 a few miles south of malvern, arkansas with my wife in the front passenger seat and my son in the second row directly behind me, a loud bang occurred. in the next moments i realized the side curtain air bags deployed on both sides of the vehicle, a smell like fireworks became immediately apparent, and the driver's side sun visor was destroyed and hanging down directly in front of me at an angle. i was able to maintain control of the vehicle and stay in my lane of the two-lane highway and slowed down. after shortly realizing what happened, i looked for a place to pull over, did so, and took my pocket knife and cut away the side curtain airbags to be able to see out of the side windows and continue our trip north. i found the driver's visor vanity mirror had shattered in pieces in my lap and on the floor, along with other parts from the visor which now hung down at a steep angle. both the driver's side and passenger side front seat belts were damaged, and the driver's seat belt upper anchor would no longer stay locked in position, sagging to its lowest position by gravity. later that day i discovered that the map lights and passenger side visor vanity mirror light no longer worked. i took the car to the local ford dealer near where i was staying, who told me that it (air bag system) was no longer covered by warranty. i then made an appointment with my hometown dealer to further resolve the issue, and also instigated a case with the lincoln customer relationship center to see if they would help. | |||
| 02/15/2010 | 86000 | 1 | |
| Hid headlamp assembly. i have 2004 lincoln navigator and while my vehicle was under the manufacturers warranty they replaced the left hid assembly but they claimed it was not a recall. i am since out of the warranty and the rh assembly went out. now my research indicates that the recall was only to years 2003 in the navigator, but to 2006 in the expedition. the assembly is the same as the 2003 navigator but the 2004 is not covered. why? *tr | |||
| 09/14/2008 | 75000 | ||
| Tl*the contact owns a 2004 lincoln navigator. after the vehicle was purchased, it began to fail. the vehicle was taken back to the dealer for repairs. one month later, the suspension failed. while driving at an unknown speed, the trac indicator illuminated and the contact lost control of the vehicle. she pulled over and had the vehicle towed to the dealer. the vehicle was repaired for free. afterwards, the low beam headlights failed and the contact replaced them with two bulb mechanisms. the low beams continued to fail and the mechanic could not find any failures. the dealer stated that the wiring was not faulty, but they discovered that the ballets in the low beams were blown out. the parts were ordered and replaced by a mechanic. the bulbs blew out again within a month. the vehicle was taken back to the dealer and they kept it overnight to repair it again. through online research, the contact found complaints for failed ballets on his make and model vehicle. no one has been able to determine the cause of the failure. the failure mileage was 75,000 and current mileage was 98,000. | |||
| EXTERIOR LIGHTING - HEADLIGHTS | |||
| 02/19/2005 | 500 | 100 | 12/27/2004 |
| Tl*the contact owns a 2004 lincoln navigator. the contact stated that the driver side high intensity headlamp does not always illuminate when the vehicle is started. initially, the failure occurred intermittently, but now occurs more regularly. the vehicle was taken to the dealer and they replaced the headlight, installed a new light switch and battery, and checked the wiring; however, the failure continued. lincoln sent technical service bulletins related to the failure. the current mileage was 20,600 and failure mileage was 500. updated 4/11/08 *cn | |||