Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| SUSPENSION - REAR | ||||||||||||||||
| 04V328000 | FORD MOTOR COMPANY | from 11/14/2001 to 12/03/2002 | V (Vehicle) | 47314 | 07/15/2004 | ODI | FORD MOTOR COMPANY | 07/07/2004 | 07/08/2004 | |||||||
| Defect Summary | Certain police, commercial, and passenger vehicles sold to fleets typically input higher loads into the vehicle chassis overloading the wheel bearings and axles. | |||||||||||||||
| Consequence Summary | This could lead to early bearing failure and ultimately to axle shaft fracture. in the event of axle shaft fracture, the vehicle would lose drive function and would coast to a stop. loss of drive function could lead to a crash. | |||||||||||||||
| Corrective Summary | Dealers will replace the rear wheel bearings, seals,and axle shafts. the recall began on july 15, 2004. owners should contact ford at 1-800-392-3673. | |||||||||||||||
| Notes | Ford recall no. 04s16. customers can also contact the national highway traffic safety administration auto safety hotline at 1-888-dash-2-dot ( 1-888-327-4236). | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| SUSPENSION | |||||
| 17545 | 02/01/2004 | 10008116 | Cosmetic cracking of lower control arm bushing sleeve. *mj | 07/22/2004 | |
| SUSPENSION - FRONT | |||||
| 04155 | 08/09/2004 | 10011151 | Squeak or rubbing noise from front suspension - front spring insulator revised. *tt | 01/04/2005 | |
| SUSPENSION - REAR | |||||
| 16388 | 11/01/2002 | 10008325 | Rear air suspension height adjustment / service tips. *tt | 07/27/2004 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SUSPENSION | |||
| 09/01/2012 | 100000 | ||
| Tl-the contact owns a 2003 lincoln town car. the contact stated that while driving approximately 60 mph and he heard loud noises coming from the rear of the vehicle. the vehicle was taken to an independent mechanic. after diagnosis they advised him that the rear axle, bearings and seals failed and needed to be replaced. the vehicle was repaired. the manufacturer was contacted and they advised him that his vehicle was not included in nhtsa campaign id number 04v328000 (suspension). the failure mileage was approximately 100,000. the current mileage was approximately 120,000. tb | |||
| 02/14/2013 | 100000 | ||
| Tl* the contact owns a 2003 lincoln town car. the contact stated that there was an abnormal grinding from the rear driver's side of the vehicle. the vehicle was taken to a mechanic, who diagnosed that the rear driver's side axle was defective and needed replacing. the manufacturer was contacted and advised that the vehicle was not included in nhtsa campaign number: 04v328000 (suspension). the vehicle was not repaired. the failure and current mileage was 100,000. | |||
| 09/01/2012 | 100000 | ||
| Tl-the contact owns a 2003 lincoln town car. the contact stated that while driving approximately 60 mph and he heard loud noises coming from the rear of the vehicle. the vehicle was taken to an independent mechanic. after diagnosis they advised him that the rear axle, bearings and seals failed and needed to be replaced. the vehicle was repaired. the manufacturer was contacted and they advised him that his vehicle was not included in nhtsa campaign id number 04v328000 (suspension). the failure mileage was approximately 100,000. the current mileage was approximately 120,000. tb | |||
| 02/14/2013 | 100000 | ||
| Tl- the contact owns a 2003 lincoln town car. the contact stated that there was an abnormal grinding from the rear driver's side of the vehicle. the vehicle was taken to a mechanic, who diagnosed that the rear driver's side axle was defective and needed replacing. the manufacturer was contacted and advised that the vehicle was not included in nhtsa campaign number: 04v328000 (suspension). the vehicle was not repaired. the failure and current mileage was 100,000. kmj | |||
| 02/14/2013 | 100000 | ||
| Tl-the contact owns a 2003 lincoln town car. the contact stated that the vehicle rear end driver side made a grinding noise while driving. the vehicle was taken to the mechanic to have a diagnostic performed, which located the failure at the driver side rear axle was grinding due to defected metal. the manufacturer advised that the vehicle was not included in nhtsa campaign number: 04v328000 (suspension). the vehicle was not repaired. the failure and current mileage was 100,000. li | |||
| 09/11/2012 | 93700 | ||
| Tl* the contact owns a 2003 lincoln town car. the contact stated that while driving at various speeds, he heard a squeaking noise. the vehicle was taken to an independent mechanic for diagnosis and the contact was informed that the passenger side wheel bearings would need to be replaced. the vehicle was repaired. approximately four months later, the same symptoms appeared on the driver's side of the vehicle. the contact was informed of a recall for the failure under nhtsa campaign id number: 04v328000 ( suspension:rear). the manufacturer was notified but advised the contact that the vin was not included in the recall campaign and offered no further assistance. the failure and current mileage was 93,700. | |||
| 09/11/2012 | 93700 | ||
| Tl- the contact owns a 2003 lincoln town car. the contact stated that while driving at various speeds, he heard a squeaking noise. the vehicle was taken to an independent mechanic for diagnosis and the contact was informed that the passenger side wheel bearings would need to be replaced. the vehicle was repaired. approximately four months later, the same symptoms appeared on the driver's side of the vehicle. the contact was informed of a recall for the failure under nhtsa campaign id number: 04v328000 ( suspension:rear). the manufacturer was notified but advised the contact that the vin was not included in the recall campaign and offered no further assistance. the failure and current mileage was 93,700. kmj | |||
| 09/11/2012 | 93700 | ||
| Tl- the contact owns a 2003 lincoln town car. the contact stated that while driving at various speeds he heard a squeaking noise. the vehicle was taken to an independent mechanic for diagnosis and was informed that the passenger side wheel bearings would need to be replaced. the vehicle was repaired. three to four months later the same symptoms appeared on the driver side of the vehicle. the contact was informed of a recall for nhtsa campaign id number: 04v328000 ( suspension:rear). the manufacturer was notified but stated the vin was not included and offered no other assistance. the failure and current mileage was 93,700. dt | |||
| 12/08/2012 | 89000 | ||
| Tl- the contact owns a 2003 lincoln town car. the contact was having routine maintenance performed on the vehicle when the technician advised that the rear bearings failed, causing wear to the rear axle. the technician advised the contact to replace the bearings, axle and the seals. the vehicle was not repaired. the manufacturer was contacted about the issue and offered no assistance. the failure and current mileages were approximately 89,000. kmj | |||
| 12/08/2012 | 89000 | ||
| Tl-the contact owns a 2003 lincoln town car. the contact stated that after having his vehicle in for regular service, he was advised that rear bearings failed causing wear on the axle. he was advised that he needed new bearings, axle and seals. the vehicle has not been repaired. the manufacturer was contacted and they offered no assistance. the failure and current mileages were approximately 89,000. tb | |||
| 08/11/2012 | 12000 | ||
| Tl- the contact owns a 2003 lincoln town-car. the contact stated that the rear bearing seal ruptured. and as a result, the axle became defective. the vehicle was taken to an independent mechanic for repairs. the dealer was made aware of the failure who advised to contact the manufacturer. the manufacturer was made aware of the failure who did not offer any assistance. the vin was not available. the failure mileage was 120,000 and the current mileage was 130,000. pmb | |||
| 08/11/2012 | 12000 | ||
| Tl- the contact owns a 2003 lincoln town-car. the contact stated that the vehicle rear bearing seal was broken and caused axle to damaged. the dealer was notified of the failure who stated the contact should notify the manufacturer and offered no assistance. the vehicle was taken to a private mechanic for the failure to be repair. the vehicle repaired was at the contact cost of 1,500.00. the manufacturer was notified of the failure and told the contact to save the repaired receipt for a future recall and offered no additional assistance. the vehicle vin was not available. the failure was 120,000 and the current mileage was 130,000. lg | |||
| 10/03/2011 | |||
| Was told by ford that my car was not in the recall date, however my issue is the same. i purchased this car in march 2010 and right off i had issues within the first week. took it back and had to have the bearing replaced. i complained of a noise on left side. seems it never went away. now a few months ago i had to park it because fluid was leaking on the left rear. i took it to a mechanic and he is telling me i need bearing replaced and something about a axle maybe! ok, i called ford last year and was told the same thing i am reading all over the internet on this recall. my car is not in this recall! what how can this be, i have a 2003 and i have the same issue here! please look into this as i have not driven my car since 11/2011 and very frustrated over this entire purchase!!! | |||
| 03/22/2012 | 95972 | ||
| Tl-the contact owns a 2003 lincoln town car. the contact stated that shortly after purchasing the vehicle the rear suspension failed, causing the rear of the vehicle to drop. the contact had the vehicle towed to their home where he noticed that the axle was fractured in half. the contact referenced nhtsa campaign i.d. 04v328000 (suspension:rear) and called the manufacturer. the manufacturer stated the vehicle was not included in the recall due to the vin . the failure mileage was 95,972. kmj | |||
| 03/22/2012 | 95972 | ||
| Tl-the contact owns a 2003 lincoln town car. the contact stated after purchasing the vehicle as is the rear suspension gave out causing the rear of the vehicle to drop. the contact towed the vehicle home. the contact notice the axle broken in half. the contact notice a nhtsa campaign i.d. 04v328000 (suspension:rear) and called the manufacturer. the manufacturer stated the vehicle was not included in the recall due to the vin number. the failure mileage was 95,972. jo | |||
| 02/22/2012 | 104000 | ||
| Tl* the contact owns a 2003 lincoln town car. the contact stated that there was a loud noise coming from the rear of the vehicle. the dealer was notified of the failure and advised the contact that the vehicle was not included in nhtsa campaign id number: 04v328000 (suspension:rear). the manufacturer was not contacted and the vehicle was not repaired. the failure and the current mileage was 104,000. | |||
| 01/11/2012 | 65000 | ||
| Tl- the contact owns a 2003 lincoln town car. while driving approximately 35 mph, a loud noise emitted from the outside rear of the vehicle. the contact continued to drive at a reduced speed. later, both front coil springs were replaced. the vehicle had not been diagnosed or repaired. the manufacturer was notified of the problem. the approximate failure mileage was 65,000. kmj | |||
| 01/11/2012 | 65000 | ||
| Tl-the contact owns a 2003 lincoln town car. while driving approximately 35 mph, a loud noise emitted from the outside rear of the vehicle. the contact continued to drive at a reduced speed. one month ago, both front coil springs were replaced. the vehicle had not been diagnosed or repaired. the manufacturer was notified of the problem. the approximate failure mileage was 65,000. | |||
| 11/20/2011 | 97000 | ||
| Tl- the contact owns a 2003 lincoln town car. the contact stated the vehicle was taken to an independent mechanic to be repaired and the technician noticed the rear passenger's side axle seal was leaking oil. there was a recall under nhtsa campaign id number 04v328000 (suspension: rear). the contact experienced the identical failure as mentioned in the recall. the manufacturer was notified and stated the vin was not included in the recall. the vehicle was not repaired. the approximate failure mileage was 97,000. rvk | |||
| 11/20/2011 | 97000 | ||
| Tl-the contact owns a 2003 lincoln town car. the contact stated the vehicle was taken to an independent mechanic for an unrelated repair and the technician noticed the rear passenger's side axle seal was leaking oil. there was a recall under nhtsa campaign id number 04v328000 (suspension: rear). the contact experienced the identical failure as mentioned in the recall. the manufacturer was notified and they informed the vin was not included in the recall. the vehicle had not been repaired. the approximate failure mileage was 97,000. js | |||
| 11/15/2011 | 43000 | ||
| Tl* the contact owns a 2003 lincoln town car. while driving approximately 70 mph, the contact heard a loud knocking noise coming from under the vehicle. the vehicle was taken to an independent mechanic where the mechanic advised that the rear driver side axle and wheel bearings would have to be replaced. the vehicle was repaired. the contact referenced nhtsa campaign id number: 04v328000 (suspension:rear) that but was advised by the manufacturer that the vin was not included in the recall. the approximate failure mileage was 43,000. | |||
| 11/15/2011 | 43000 | ||
| Tl- the contact owns a 2003 lincoln town car. while driving at approximately 70 mph the contact heard a loud knocking noise coming from underneath the vehicle. the vehicle was taken to an independent mechanic. the mechanic stated the rear drivers side axle and wheel bearings would have to be replaced. the vehicle was repaired. there was a recall under nhtsa campaign id number: 04v328000 (suspension:rear) that may be related to the failure. the manufacturer was made aware of the failure and stated the vin was not included in the recall. the approximate failure mileage was 43,000. ds | |||
| SUSPENSION - FRONT - WHEEL BEARING | |||
| 05/23/2004 | 66745 | 3 | 08/15/2003 |
| Tl*the contact owns a 2003 lincoln town car. the contact noticed grease on the wheels and tires. the vehicle was taken to a mechanic, who stated that bearings, axles, and rear brakes were needed. this was the third time in four years that the failure has occurred. the vin was not included in nhtsa campaign id number 04v328000 (suspension:rear). the failure mileage was 66,745. updated 06/09/08 *bf the consumer stated the rear brakes were soaked with oil. updated 06/09/08 | |||
| 08/28/2007 | 40284 | 1 | 05/31/2005 |
| Tl*the contact owns a 2003 lincoln town car. the contact stated that the driver side wheel bearing makes a strange noise and the axle is damaged. he stated that he placed a new set of michelin tires on the vehicle. the dealer has not repaired the vehicle. the speed and failure mileage were unknown. the current mileage was 41,600. updated 01-15-08. *kb the consumer stated the problem was the driver side wheel axle bearing. updated *jb | |||
| 10/02/2005 | 95490 | 4 | 01/15/2003 |
| Dt: 2003 lincoln town car. the consumer stated the vehicle was leaking gear oil on the rear axle. the consumer noticed it when the oil formed on the ground of his garage. the dealership did a diagnostic, and found a recall. however, this vehicle was not part of the recall due to vin. the dealership replaced part 3w1z-aa10a-aa, the complete kit, two rear axles, two bearings, two seals, and the oil. this was the kit the recall called for. the problem did not cause any accidents of injuries. the consumer did call lincoln, but they also said there was nothing they could do. this happened on the driver's side, but both sides were replaced. the consumer kept the parts.*ak | |||
| 08/18/2004 | 20000 | 1 | 08/26/2003 |
| A recall was received on wheel bearings. consumer contacted dealer, and it was discovered that the part was not in. after making several attempts the part was not in yet. *ak recall number : 04v328000 *tc | |||
| SUSPENSION - MULTIPLE AXLE | |||
| 07/31/2007 | 1 | 06/06/2006 | |
| My lincoln town car is in for service right now. the serviceman said 2 axles, 2 wheel bearings and 2 seals have to be replaced. he said there was a recall on these. i called the dealer and he said it was only for lincoln town cars that were limos. the service man said it would be the same thing. therefore the dealer would not stand by it. *tr | |||
| SUSPENSION - REAR | |||
| 09/27/2012 | 1 | ||
| 2003 lincoln continental cartier. consumer writes in regards to problems with vehicle wheels rear axles *tgw the consumer stated he was almost at his destination, when he heard the tires making a very loud noise. he exited the highway, and as he turned the steering wheel to make a turn, there was a creaking noise coming from under the vehicle. the next day, the consumer went to the dealer, where the vehicle was placed on the rack. it was discovered the rear wheel had 1/2 inch play in it. the rear axle had a 1/4 inch deep and 1/4 inch wide cut. the other axle was starting was exhibiting the same problem. the mechanic stated both axles would need to be replaced and the damage had contaminated other components and it could have been caused by the axle not being tempered properly for hardness. the dealer replaced the rear axles, bearings and seals. *jb | |||
| 11/01/2011 | 1 | ||
| 2003 lincoln town car. consumer writes in regards to a sound in the rear end of vehicle *tgw the consumer stated the repair shop found two axles with grooves cut into the bearing journals nears the flanges. the consumer discovered a recall had been issued for the problem. the consumer learned the garage did not replace the axles, but the roller bearing were replaced. the consumer referenced recall # 04v328000. *jb | |||
| 03/10/2009 | 119000 | ||
| Tl-the contact owns a 2003 lincoln town car. the contact stated that while driving approximately 40 mph, a loud roaring noise emitted from the rear end of the vehicle. the vehicle was taken to an independent mechanic on three different occasions for the same failure and each time the rear axle bearing and axle were replaced. the manufacturer was notified of the failure. there was a recall under nhtsa campaign id number 04v328000 (suspension: rear); however the vin was not included in the recall. the approximate failure mileage was 119,000. sm. | |||
| 03/10/2009 | 119000 | ||
| Tl-the contact owns a 2003 lincoln town car. while driving approximately 40 mph, the contact heard a loud roaring noise emitting from the rear end of the vehicle. the vehicle was taken to an independent mechanic on three different occasions for the similar failure and each time the rear axle bearing and axle were replaced. the manufacturer was notified of the defect. there was a recall under nhtsa campaign id number 04v328000 (suspension: rear); however the vin was not included in the recall. the approximate failure mileage was 119,000. js | |||
| 06/27/2011 | 160000 | ||
| Tl- the contact owns a 2003 lincoln town car. the contact was traveling 10 mph when the rear axle broke. the contact was able to pull to the side of the road with causing an accident. the vehicle was towed to the contacts home. the towed truck driver informed the caller that the rear axle was broken. the contact found nhtsa recall campaign id number 04v328000 (suspension: rear), but when they spoke to the manufacturer, they were told the recall was only for fleet vehicle. the failure mileage and current mileages were 160,000.rl | |||
| 05/25/2011 | 142692 | ||
| Tl-the contact owns a 2003 lincoln town car. the contact stated he would feel vibrations coming from the rear end while driving at various speeds. the contact examined the vehicle himself and noticed the rear wheels bearings were very loose. an authorized dealer was notified and the contact was informed the vehicle was not included in the recall associated with nhtsa campaign id number 04v328000 (suspension:rear). the vehicle was not repaired. the failure mileage was 142,692. sm. | |||
| 03/25/2011 | 35000 | ||
| Recently purchased a 2003 lincoln towncar with 35,000 miles that exhibited rear axle noise. ford replaced the axles and bearings siting no recall existed. | |||
| 05/31/2010 | 69444 | ||
| Tl- the contact owns a 2003 lincoln town car. while driving the contact heard a noise at the vehicle rear, he noticed oil leaking on the wheels. the vehicle was taken to the garage diagnosed located the failure at the rear suspension wheel bearing, axle shaft, and seals. the garage replaced the wheel bearing, axle shaft, and seals. the manufacturer was contacted they advised his vin wasn't included in recall 04v328000 suspension: rear; therefore they will not assist. the failure mileage was 69,944 and the current mileage was 71,672. li | |||
| 08/24/2010 | 91000 | ||
| Tl-the contact owns a 2003 lincoln town car. while driving 5 mph the contact heard a loud popping noise coming from the rear of the vehicle. the vehicle was then towed to a garage where they diagnose it stating it was the rear axle that was bent. the rear wheel bearings, seals,and axle shafts were replaced . this issue is related to recall campaign number : 04v328000 suspension:rear where the vehicle has experienced the same. the failure mileage was 91000 and the current mileage was 93000.cv | |||
| 09/11/2010 | 99300 | ||
| Tl-the contact owns a 2003 lincoln town car. while driving at approximately 20 mph he began to hear a thumping noise coming from the rear. the vehicle was not taken to be examined for the cause of failure and was not repaired. an authorized dealer was notified and he was informed his vehicle was not included in the recall associated with nhtsa campaign id number 04v328000, suspension:rear. he also mentioned that while driving at approximately 20 mph the front drivers side seat slid backwards to the end of the mounting tracks. the vehicle was not taken to be examined for the cause of this failure and was not repaired. both failures continue to recur intermittently. the failure and current mileages were 93,000. sm. | |||
| 08/24/2010 | 91000 | ||
| Tl-the contact owns a 2003 lincoln town car. while driving 5 mph the contact heard a loud popping noise coming from the rear of the vehicle. the vehicle was then towed to a garage where they diagnose it stating it was the rear axle that was bent. the rear wheel bearings, seals,and axle shafts were replaced . this issue is related to recall campaign number : 04v328000 suspension:rear where the vehicle has experienced the same. the failure mileage was 91000 and the current mileage was 93000.cv | |||
| 09/11/2010 | 99300 | ||
| Tl-the contact owns a 2003 lincoln town car. while driving at approximately 20 mph he began to hear a thumping noise coming from the rear. the vehicle was not taken to be examined for the cause of failure and was not repaired. an authorized dealer was notified and he was informed his vehicle was not included in the recall associated with nhtsa campaign id number 04v328000, suspension:rear. he also mentioned that while driving at approximately 20 mph the front drivers side seat slid backwards to the end of the mounting tracks. the vehicle was not taken to be examined for the cause of this failure and was not repaired. both failures continue to recur intermittently. the failure and current mileages were 93,000. sm. | |||
| 04/24/2010 | 54230 | ||
| Tl*the contact owns a 2003 lincoln town car. while driving approximately 5 mph, the axle shaft suddenly cracked. the contact coasted the vehicle onto the emergency lane. the vehicle was towed to an authorized dealer. the contact referenced recall 04v328000 (suspension: rear). the dealer stated that the failure was identical to the recall; however, the manufacturer stated that his vin was not included. the manufacturer offered him a 20% discount off of the repair expenses. the current and failure mileages were 54,230. | |||
| 10/12/2008 | 88079 | ||
| Tl*the contact owns a 2003 lincoln town car. the front and rear bearing rods and axle were destroyed when the rack and pinion failed. the axle was replaced in october 2008 but the dealer said that the pinion bearings were worn out. the manufacturer stated that nhtsa campaign number 04v328000 is related to the failure; however, his vin is not a part of the recall. the contact is concerned about the safety risk. the failure mileage was 88,079. | |||
| 10/02/2009 | 36338 | 1 | |
| 2003 lincoln tc recently needed repairs at dealership for rear axle & bearings. advised by dealer that repairs not covered by recall, 04v328000 (ford-04s16). found 44 complaints in your system for the same problem. why did the original recall not apply to vehicles such as mine. are not the same problems occurring? are not the same safety issues at risk? my vehicle only has 36,000 miles & is in excellent condition so i do not feel wear & tear is the issue. please advise. *tr | |||
| 09/26/2009 | 64000 | 1 | 11/21/2003 |
| Tl* the contact owns a 2003 lincoln town car. the contact noticed that the rear wheel bearings were leaking. he notified the manufacturer in reference to recall# 04v328000, rear suspension; however, he was advised that since his vin was excluded he is ineligible for a free remedy. no repairs were made. the failure and current mileages were 64,000. updated 10/20/09 *cn the problem with the right rear axle shaft and wheel bearing was noticed during a routine maintenance visit. updated 10/22/09.*jb | |||
| 08/05/2009 | 54250 | 1 | |
| 2003 town car on aug. 3, 2009 the car lost drive function on interstate. the repair was a new drive axle from the ford dealer. on aug. 8, the same thing happen again we lost drive function and the rear axle is broken. i spoke to the dealer about the ford recall no. 04s16 or 04v328000 and he explained that the vin no. did not apply. *tr | |||
| 07/21/2009 | 69000 | 1 | |
| Tl*the contact owns a 2003 lincoln town car. while driving 15 mph, the contact heard a grinding noise coming from the rear end of the vehicle. he called the dealer, but they were unable to schedule an appointment. the contact took the vehicle to the repair shop. the mechanic removed the rear wheels and discovered that the wheel bearing had disintegrated and both rear axles were severely compromised, to the point that at least one of them would have completely failed within the next 1,000 miles. the mechanic replaced both axles and the wheel bearing. through research, he discovered nhtsa campaign id number 04v328000, pe04010 nhtsa action number pe04010 (component: suspension:rear). the dealer stated that the vin was not included in the recall, although the contact feels that it should be included. the current and failure mileages were 69,000. updated 8/28/09 *cn updated09/03/09.*jb | |||
| 04/18/2009 | 41000 | 1 | 04/01/2003 |
| Tl*the contact owns a 2003 lincoln towncar cartier. the rear axles suddenly became worn and there were no unusual noise indicators that were unfamiliar to him. a mechanic advised him that the bearings and axles needed to be replaced. he also stated that nhtsa campaign id number: 04v328000 component: suspension:rear is related to the failure; however, his vehicle did not qualify for the recall. the failure and current mileages were 41,000. updated 05/08/09 *bf updated 05/12/09.*jb the rear axles shafts and seals were replaced. updated 06/09/09.*jb | |||
| 02/17/2009 | 87907 | 1 | |
| Tl*the contact owns a 2003 lincoln town car. while the vehicle was parked, the contact noticed a leak behind the rear driver's side tire. the vehicle was not included in nhtsa campaign id number 04v328000 (suspension:rear). the contact feels that lincoln should be responsible for the repair. the current and failure mileages were 87,907. updated 04/17/09. *lj updated 04/21/09.*jb | |||
| 08/17/2007 | 51863 | 2 | 08/01/2003 |
| Tl*the contact owns a 2003 lincoln town car. while the vehicle was parked, the contact noticed a leak behind the rear driver's side tire. the vehicle was driven to firestone and the mechanic stated that the seal failed on the rear driver's side tire. while the mechanic was repairing the vehicle, he noticed that the rear wheel bearing and stub axle were defective, which was the actual cause of the seal failure. as a result, the rear differential fluid had to be refilled. the vehicle was repaired and the dealer and mechanic were not notified. in january of 2009, while driving approximately 60 mph, the contact noticed a chirping noise when the brake pedal was depressed. the vehicle was driven to firestone for a brake inspection and the mechanic stated that the brake pads and rotors needed to be changed. when the mechanic removed the rotors, he noticed that the rear ball joints were rubbing against the axles and needed to be replaced. both of the rear end axles and ball joints were replaced. the dealer and the manufacturer were notified and the contact was informed that the vin was not related to any recalls. he would be responsible for the repair costs. the contact has the parts and supporting documentation in his possession. the current mileage was 81,131 and failure mileage was 51,863. updated 2/5/09 *cn updated 02/10/09. *jb | |||
| 04/09/2007 | 49000 | 2 | |
| Tl*the contact owns a 2003 lincoln town car. while driving at an unknown speed, the contact heard an unfamiliar noise. when the noise grew louder, he took the vehicle to the dealer and they stated that the rear suspension was the cause of the failure. the rear suspension was repaired twice and the dealer stated that the vehicle could not be repaired according to nhtsa campaign id number 04v328000 (suspension:rear). the contact wanted to know how he can be reimbursed for the two repairs. the failure mileage was 82,915. updated 1/5/09 *cn updated 01/09/09.*jb | |||
| 01/01/1901 | 2 | ||
| 2003 lincoln town car limousine. consumer has a complaint with ford about multiple recall repairs (rear axles, bearing, and seal recall) on the same vehicles and for the same mechanical recall failure. *nj the axle seals and bearings caused damaged to the rear axle, which required replacement of the rear axle, real axle bearings and the rear axle seals. the consumer stated the vehicle required repairs on the rear axle twice. water leaked into the vehicle. recall 04v328000 *jb | |||
| 09/17/2008 | 55000 | ||
| Tl*the contact owns a 2003 lincoln town car. the contact is experiencing failure with the rear bearings on his vehicle and there is also an axle shift fracture. he took the vehicle to an independent mechanic regarding the failures. the dealer stated that there were no recalls for these failures. the current and failure mileages were 55,000. | |||
| 04/18/2008 | 59000 | ||
| Tl*the contact owns a 2003 lincoln town car. while driving at various speeds, the contact heard humming noises coming from the vehicle. the first time he took the vehicle to the dealer they stated that a tire was out of round. the vehicle continued to make the humming noises and the dealer stated that the cause of the failure was potentially the rear axle bearing. the vin was not included in nhtsa campaign id number 04v328000 (suspension:rear). the current mileage was 59,706 and failure mileage was 59,000. | |||
| 05/23/2004 | 66745 | 3 | 08/15/2003 |
| Tl*the contact owns a 2003 lincoln town car. the contact noticed grease on the wheels and tires. the vehicle was taken to a mechanic, who stated that bearings, axles, and rear brakes were needed. this was the third time in four years that the failure has occurred. the vin was not included in nhtsa campaign id number 04v328000 (suspension:rear). the failure mileage was 66,745. updated 06/09/08 *bf the consumer stated the rear brakes were soaked with oil. updated 06/09/08 | |||
| 08/02/2007 | 88257 | 1 | 04/21/2006 |
| The rear bearing on my 2003 lincoln town car failed. i went to the recall site and found that problem was on the list for that model and year. the failure resulted in my having have the dealer replace the bearing, seal and shaft as indicated in the recall. when i contacted ford; they informed me that my vin did not qualify for the recall and i was obligated to pay the full cost of those repairs. obviously the recall should have been expanded to cover all vins in that model year as the defective oem parts were the same. *tr | |||
| 02/13/2008 | 78000 | 1 | 10/12/2002 |
| Recall# 04v328000 rear axle bearing failure. called ford and they blew me off saying it did not apply to my vin#. and hung up. they could not even find the recall. *tr | |||
| 12/26/2007 | 52000 | 1 | 10/25/2005 |
| Tl*the contact owns a 2003 lincoln town car. while driving at an unknown speed, the contact heard a loud rubbing noise coming from under the vehicle. the noise was especially heard when coming to a complete stop. all four tires were replaced. immediately after the replacement, the noise recurred. he notified the manufacturer and they stated that although he was experiencing the same failure, the vin was not included in nhtsa campaign id number 04v328000 (suspension:rear). the vehicle would have to be repaired at the contact's expense. the failure mileage was 52,000 and current mileage was 54,000. updated 05/20/08. *lj the consumer stated the rear axle and bearing was noisy. updated | |||
| 08/23/2007 | 47000 | 63 | 12/21/2003 |
| Tl*the contact owns a 2003 lincoln town car. while driving at an unknown speed, the contact heard a loud noise coming from the rear axle. he took the vehicle to the dealer and they stated that the vin was excluded from nhtsa campaign id number 04v328000 (suspension:rear) and would not repair the vehicle for free. the vehicle has not been repaired. the contact filed a formal complaint with the manufacturer. the failure mileage was 47,000 and current mileage was 47,500. updated 01/14/08 *bf updated 01/14/08 *tr | |||
| 06/07/2007 | 46000 | 2 | 09/03/2003 |
| Tl*the contact owns a 2003 lincoln town car. the contact heard a whining noise coming from the vehicle. sears stated that the tires were bad and the contact replaced all four tires; however, the noise continued. he took the vehicle to the dealer and they stated that the rear axle was the cause of the noise. the contact believes that the vehicle is included in nhtsa campaign id number 04v328000 (suspension:rear). the current mileage was 52,688 and failure mileage was 46,000. updated 03-04-08 *bf updated 03/04/08 *tr | |||
| 10/10/2007 | 40600 | 1 | 05/15/2006 |
| Tl*the contact owns a 2003 lincoln town car. while driving 40 mph, the contact attempted to accelerate and heard a roaring sound coming from the rear of the vehicle. the contact took the vehicle to a mechanic and they stated that the wheel bearings, wheels, and axle shafts needed to be replaced. the contact was given a copy of nhtsa campaign id number 04v328000 (suspension:rear), which he took to the ford dealer, but was informed that his vin was not included. the current mileage was 40,700 and failure mileage was 40,600. | |||
| 08/21/2007 | 48077 | 1 | 12/26/2002 |
| Tl*the contact owns a 2003 lincoln town car. while driving 30 mph, the contact heard a noise coming from the front of the vehicle. the vehicle was taken to a private mechanic and the cause of failure was labeled as the rear axle. ford stated that nhtsa recall number 04v328000 (suspension:rear) only applies to fleet vehicles, however, the contact feels that his vehicle should be included. the current and failure mileages were 48,077. updated 09/25/07. *jb | |||
| 03/01/2007 | 44000 | 2 | 12/01/2005 |
| Tl*the contact owns a 2003 lincoln town car. while driving between 15-70 mph, the contact heard a loud humming sound coming from the rear passenger side of the vehicle. the rear bearings and the rear axle shafts were replaced. the manufacturer stated that her vin was not included in nhtsa recall # 04v328000 (suspension:rear). the current mileage is 49,000 and failure mileage was 44,000. updated 02-04-08. *kb updated 02/04/08 *tr | |||
| 10/11/2006 | 46000 | 1 | 04/04/2002 |
| Dt*: the contact stated while driving various speeds, a grinding noise was heard. the vehicle was driven to an independent repair shop, who determined the left and right rear axel bearings, seals, and parking brake shoes needed to be replaced. the dealer was notified. | |||
| 09/06/2006 | 68800 | 1 | 10/31/2002 |
| Dt*: the contact stated there was a constant grinding noise coming from the rear of the vehicle, regardless of speed. the vehicle was taken to a private repair shop, who determined that the noise was caused by a failure of the rear bearings. there was a nhtsa recall# 04v328000 which pertained to the rear suspension. the vehicle was not included in the recall due to the vin. *ak updated 10/31/2006 - *nm | |||
| 09/12/2006 | 67000 | 1 | 01/01/2003 |
| Dt*: the contact stated at various speeds, a growling noise was noticed in the rear of the vehicle. an independent repair shop determined the wheel bearings wore out. this also caused excessive axle wear. there was a nhtsa recall, # 04v328000, regarding the rear suspension. the vehicle was not included in the recall due to the vin.*ak updated 11/21/2006 -*nm | |||
| 02/28/2006 | 53000 | 1 | 09/05/2002 |
| Dt*: the contact stated the rear end was making a grinding noise. the vehicle was taken to the dealership and the rear tires were replaced. the noise persisted and the vehicle was taken back to the dealership. the dealer determined the rear suspension needed to be replaced. there is a nhtsa recall, # 04v328000, regarding the rear suspension. the vehicle has the same problems as indicated in the recall; however, it is not included in the recall due to the vin. | |||
| 09/08/2005 | 49500 | 1 | 05/15/2005 |
| Dt: the caller said while driving vehicle made noise. dealer said the bearings and axles in rear were faulty and needed to be replaced. recall 04v328000 was issued concerning rear suspension, but did not include this vehicle. manufacturer stated that since this vehicle was not included in the recall they will offer any help for free. *ak | |||
| 12/16/2004 | 63630 | 05/15/2003 | |
| Roaring noise from the rear end at 30-50 mph. dealer (metropolitan lincoln-mercury in louisville, ky) diagnosed the problem as worn rear axles and axle bearings. axles, bearings, seals, and brake rotors were replaced at a cost to me of $932. i was told there is a recall to fix this problem because of a early failure in the axle shafts due to an inadequate heat treating, but my vehicle was not on the list that qualified. see nhtsa campaign id # 04v328000. if i have the problem that is being fixed by the recall, why isn't my vehicle covered? *jb | |||
| 10/18/2004 | 1 | ||
| The dealership refused to honor the rear axle fraction recall #04v328000 because the vehicle was modified. *jb | |||
| 10/18/2004 | 1 | ||
| The dealership refused to honor the rear axle shaft fracture recall 04v328000 because the vehicle was modified. *jb | |||
| 07/21/2004 | 1 | ||
| While driving the vehicle at any speed consumer heard a noise coming from the rear suspension. the dealership inspected the vehicle several times but could not duplicate or correct the problem. please provide further information. *jb | |||
| SUSPENSION - REAR - AXLE - NON-POWERED AXLE ASSEMBLY | |||
| 08/28/2007 | 40284 | 1 | 05/31/2005 |
| Tl*the contact owns a 2003 lincoln town car. the contact stated that the driver side wheel bearing makes a strange noise and the axle is damaged. he stated that he placed a new set of michelin tires on the vehicle. the dealer has not repaired the vehicle. the speed and failure mileage were unknown. the current mileage was 41,600. updated 01-15-08. *kb the consumer stated the problem was the driver side wheel axle bearing. updated *jb | |||
| 05/28/2007 | 135223 | 1 | 11/01/2003 |
| Tl*the contact owns a 2003 lincoln town car. while driving 55 mph, the contact heard a grinding noise coming from the rear of the vehicle. the mechanic stated that the rear axles, the wheel bearings, axle seals, and brake pads all need replacing. the mechanic made the repair and no other failures have occurred. the current mileage is 135,300 and failure mileage was 135,223. updated 07/06/07. *jb | |||
| SUSPENSION - REAR - AXLE - SPINDLE | |||
| 12/16/2004 | 63250 | 1 | 05/10/2003 |
| Roaring noise from the rear end at 30-50 mph. dealer (metropolitan lincoln-mercury in louisville, ky) diagnosed the problem as worn rear axles and axle bearings. axles, bearings, seals, and brake rotors were replaced at a cost to me of $932. i was told there is a recall to fix this problem because of a early failure in the axle shafts due to an inadequate heat treating, but my vehicle was not on the list that qualified. see nhtsa campaign id # 04v328000. if i have the problem that is being fixed by the recall, why isn't my vehicle covered? *jb | |||