Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| EQUIPMENT | ||||||||||||||||
| 09E011000 | THULE, INC. | E (Equipment) | 2323 | 04/17/2009 | MFR | MAZDA MOTOR CORP | 04/02/2009 | 04/03/2009 | ||||||||
| Defect Summary | Thule, inc. is recalling 2,323 owner-installed roof-mounted fit kits, models 3068 and 3069, manufactured between january 1, 2008 and february 28, 2009 that are used with thule podium foot packs, models 460 and 460r. these fit kits were sold as aftermarket equipment for use on the vehicles listed above. the bolt(s) used to secure the foot to the vehicle was manufactured to a hardness that may cause the bolt(s) to be brittle and potentially break under stress. | |||||||||||||||
| Consequence Summary | This may result in the bolt(s) snapping off during use or without a load. the unsecured rack and load can then come loose while driving creating a potential road hazard, possibly resulting in a vehicle crash. | |||||||||||||||
| Corrective Summary | Thule will mail a retro fit kit along with repair instructions to owners free of charge. the safety recall is expected to begin on or before april 13, 2009. owners may contact thule toll-free at 1-800-238-2388. | |||||||||||||||
| Notes | This recall only pertains to thule aftermarket roof mounted load carriers and has no relation to any original equipment installed on the listed passenger vehicles.owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov . | |||||||||||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| EQUIPMENT | |||
| 08/26/2011 | 70000 | ||
| The ac had been getting less cool and completely went out 2 days ago. yesterday it started making a ticking noise. today it started smoking and smelled like burnt rubber. i took it in and was told the ac compressor had gone out. it is now getting a new compressor/filter/dryer/belt which i am paying for as it is out of warranty. | |||
| 08/13/2011 | 71000 | ||
| I own a mazda cx-7 and was driving like a normally do and turned on the air conditioner. it started to blow hot air and i couldn't figure out why. shortly after my engine started to make a loud squeaking sound and begin smoking, i tool it the mechanic and they informed me that it was the compressor. i read online that this is a common problem that mazda cx-7 owners have faced but they have also faced having their cars stall out because of it. | |||
| 09/15/2010 | 42000 | ||
| My 2007 mazda cx-7 air conditioner compressor locked up causing minor accident from undriveability. | |||
| 12/28/2010 | 79000 | ||
| In april 2009 the air conditioner compressor failed on my 2007 mazda cx-7. there was approximately 49,000 miles on the car when this happened. we replaced the compressor with an aftermarket compressor because the dealer indicated it was not in warranty. some time later we received a letter from mazda extending the warranty on the compressor to 60,000 miles. in the letter mazda explained that if the compressor had already been changed they would reimburse us for the charges. the paperwork had been misplaced at the time so we did not contact mazda for reinbursement. in december 2010 my daughter was driving the car in dallas texas when she heard a noise coming from under the hood. a burning smell started coming through the vents, then smoke started coming into the car, she had to cross three lanes of traffic to get off of the road. the car stopped running before she could get off of the road. a driver stopped and helped her get the car off of the road, luckily no one was injured. she called me and told me what happened, i called for a wrecker and had the car towed to a mazda dealership nearby. the service manager called me and told me it would cost approximately $ 1,800.00 to repair the car. he also told me that the mileage had exceeded its limits for warranty. he later called and said that when the belt broke it had damaged the pulley on the crankshaft and that for the car to run properly it would also need to be replaced. i contacted the consumer division of mazda and was basically told there was nothing they could do, they extended the warranty to 60,000 miles and that the car had exceeded its warranty. it is not normal for ac compressors to fail in such a short time unless there is a defect. mazda knew this that is why they extended the warranty. mazda needs to recall these defective compressors before someone is severely injured or killed in a wreck caused by the compressor locking up. | |||
| 08/22/2010 | 89000 | ||
| Mazda cx-7 with less than 90,000 has engine light on due to bad variable actuator for the engine and bad oil control valve. i have had regular oil changes and maintenance. the cost of repair is $1700. last year i spent $3000.00 due to air conditioner and other problems with the car with less than 60,000. | |||
| 06/11/2010 | 34468 | ||
| Have a 2007 cx7 with 34,000 miles on it. it was purchased in sept of 09 at a mazda delership used. upon exiting the interstate, at the bottom of the ramp the car stalled just as the light turned green. the car and semi behind me almost crashed into me.. i put it in park and it started up. i got about 2 blocks down the road and was sitting at the light when i noticed white smoke coming from the passenger engine compartment. engine temps were fine but you could smell burt rubber. i pulled into a gas station and lifted the hood. i could tell the ac compressor was not turning so i turned the ac off and made it to my destination about 3 miles later.i took the car into mazda today only to find out the the 36 month time period had expired on 2/20/2010. the tech writer almost verbatum described to me what happended when i told him i believed the compressor had failed. i believe there should be a tsr on this product. | |||
| 09/25/2009 | 87000 | 1 | |
| About a year(8/21/08) after purchase (new) my '07 cx-7 a/c went out(the compressor) 49,000mi and of course it was out of warranty. it would be a little easier too swallow if it was just one part but no it usually ends in most of the system being replaced! the mazda tech told us that the compressor clutch assembly failed/imploded and was in fact glowing red/burning inside the housing. the failed fragments entered the a/c's system and basically ruined the other parts. after going round and round with mazda corp. they covered some (compessor and a $500 gift card) without mention of fault (go figure!). i really had to stay on them to do anything. they were very reluctant, even then it cost me $700! i payed my half and had it repaired at tim marburger mazda(out of business now). my wife does a lot of travel to/from work and what do you know, on 9/25/09 at @87,000 the same thing happened again!!!!! now, i'm truely pissed! not sure even if i have options at this point. i'm ready to take the hit on a trade in value of my car. i feel this may be a yearly occurence and i can not afford it! in the two years we've had the car/suv i have had now 2 a/c complete failures, 1 bad idler pulley, just waiting for the next thing before i can get rid of it. you know i traded in a '01 chevy tahoe w/ 225,000 and never had any kind of problems like this just minor up keep that i expected! we will never buy another mazda again. *tr | |||
| 08/13/2009 | 39700 | 1 | |
| I drive a 2007 mazda cx-7. driving down the interstate, i noticed my air conditioning was not as cold as it has always been. i pulled off the interstate and came to a stop where i noticed white smoke from the right side of my hood, i heard a loud and unpleasant noise as well as a horrible smell coming from my car. i was able to get the car back to my residence; however, after turning my car off it would no longer start. i had to tow my car to the mazda dealership for repair. turns out the air compressor locked up and the replacement of the air compressor is $900+. my car has not yet turned 40,000 miles. after a couple internet searches (www.edmunds.com) it seems as though this instance of the air compressor locking up and making the automobile unusable is a very common problem with my particular model and year car. all of the situations i read about were also on cars with low mileage. *tr | |||
| 08/09/2009 | 29500 | 1 | |
| A/c stopped working - instead of cold, it blowing hot air - while returning from the trip (~4hhs). after that, on ~45m/h road - i felt a smell and saw smoke came from under the hood. had to call fire department, luckily car/engine did not flame up. car is in repair shop now. it was not only a fire hazard, but also probably health too: i have been driving and breathing whatever is burning ?! *tr | |||
| 05/28/2009 | 53000 | 1 | |
| I bought a brand new 2007 mazda cx7. in jan. of 2008, my a/c stopped working and smoke was pouring out of the engine compartment. after having it towed to the mazda dealership, we were told the a/c compressor was fried. it was still under warranty at that point with approx. 25,000 miles. around this time we had to have all four tires replaced because they were bald. now it is may 2009, and once again, the a/c stopped working, the car is no longer under warranty, we took it to the dealership, they told us it was the compressor again, that the part had to be ordered. they disconnected the compressor and said it was safe to drive. the next day while driving the car smoke was pouring out of the engine compartment, after pulling off of the road we tried to re start the car, that is when the belt snapped, and the car is no longer drivable. and the tires are bald again one year later. *tr | |||
| 02/20/2009 | 41000 | 1 | |
| I own a 2007 mazda cx-7 with 41000 miles. while driving the other day the vehicle started to make a loud grinding noise. i turned off the air conditioner and it stopped. i took the vehicle in for repair the next day and to my surprise ended up spending $1500 dollars to replace the ac compressor and clutch unit. at his time mazda has not issued any recalls for this particular problem. in searching the web i discovered that i am not the only person that is reporting this problem and it seems to be happening around the same mileage. living in central florida i have used my air conditioning quite often, but feel that this problem is being ignored by mazda. *tr | |||
| 01/15/2009 | 40000 | 1 | |
| My a/c compressor gave out suddenly at about 40k. a few seconds before it happened there was a loud belt noise from my engine, and a burning smell. i had to pull over quickly to find where the sound was coming from. it wasn't until i turned off my a/c that i discovered that it was the source. i can not run the a/c without further damaging other components in my car. this is only a two year old car. mazda says they will not completely cover it, since it happened outside of the 36k bumper to bumper warranty. it has not yet been replaced. after plenty of research on forums, i observed that this is happening on most mazda cx-7's between 25k-40k miles. it happened to my friend who has the same model and year 4 days after her bumper to bumper warranty expired. she was driving down the freeway when the car started to smoke and left her stranded on the side of the freeway. serpentine belt burned all over. this could have been a very dangerous incident for me if i had not pulled over in time. i have contacted mazda about this issue and they deny that there is a problem in this model car. they say they handle it on a case by case issue. yet i have found postings in which people have had mazda cover the entire cost of this issue outside of the 36k mile warranty. mazda is only willing to cover half of the cost. yet after all my research, and all the other owners that i have discovered to have the same issue with the 2007 mazda cx-7 model, i have come to the conclusion that this is a quality control issue, not warranty. for the past two years my car has been to the dealership for multiple tsb's and recalls. *tr | |||
| EQUIPMENT ADAPTIVE | |||
| 10/01/2012 | 139000 | ||
| Tl-the contact owns a 2007 mazda cx7. the contact stated that smoke was emitting from the vents. the contact was able to merge to the side of the road and turn off the vehicle. the vehicle was towed to a dealer for inspection and they stated that the air compressor needed to be replaced. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was 139,000. pmb | |||
| 10/01/2012 | 139000 | ||
| Tl-the contact owns a 2007 mazda cx7. the contact stated that the air conditioner vents had smoke coming through them. the contact pulled the vehicle over and turned it off. the vehicle was towed to a dealer for inspection and they stated that the air compressor needed to be replaced. the vehicle was not repaired. the manufacturer was not notified. the failure mileage was 139,000. ap | |||
| EQUIPMENT - ELECTRICAL - AIR CONDITIONER | |||
| 11/04/2010 | 69700 | 4 | 01/01/2010 |
| 2007 mazda cx-7. consumer experienced several problems with vehicle *tgw the consumer stated shortly after she purchased the vehicle, she noticed the headlights pointing toward the ground and it took 3-5 trips to the dealer before it was properly fixed. in june 2010, the check engine light illuminated. the dealer diagnosed the problem as an evap system leak which cost $461.80. in october 2010, during a routine inspection, it was discovered that the vehicle needed an outer tie rod end, in addition to that an alignment was also needed. one week later, the ac compressor failed. *jb | |||
| 04/26/2010 | 42000 | ||
| Tl* the contact owns a 2007 mazda cx7. the contact stated while driving at approximate speeds of 35 mph with the air conditioner system activated, there was an unusual ticking noise. there was also smoke coming from under the front hood and began circulating through the air vents into the cabin of the vehicle. the contact moved the vehicle from the roadway and upon further inspection, found there were sparks under the hood. the contact deactivated the air conditioning system and the vehicle resumed normal operation. on a separate occasion while operating the air conditioner, the failure recurred. the vehicle was towed to the dealer where the technician advised that the air conditioner compressor and belts would need to be replaced. the vehicle was left with the dealer where the contact was awaiting repairs. the failure mileage was 42,000. | |||
| 08/03/2009 | 48000 | 1 | |
| I am the owner of a 2007 mazda cx-7....... about 3 days ago the a/c stopped working and the car only has 40,000 miles on it..... i did a little research and apparently the a/c system in the 2007 mazda cx-7 is not exactly up to par because the following year the a/c system was completely re-done on all 2008 mazda cx-7..... now im stuck here in blazing hot texas with a vehicle that is barely 2 years old and i cant afford a new a/c compressor...... also i am looking forward to my car breaking down due to the fact that the compressor has been known to snap belts... *tr | |||
| 05/23/2009 | 36900 | ||
| Tl*the contact owns a 2007 mazda cx-7. the contact stated that the air conditioner does not work. the vehicle was taken to a dealer and they stated that the air pressure was burned out, which was an ongoing issue with this type of vehicle. the dealer will repair the vehicle at the contact's expense because the warranty was expired. the failure mileage was 36,900 and current mileage was 37,000. | |||